Inside Sales Coordinator

1 week ago

Clifton, United States Icelandirect, Inc. Full time

Icelandirect is a contract manufacturer and private label supplement company that makes high-quality premium fish oil supplements, vitamins, and fish oil emulsions in a variety of TG and EE concentrations.


We are a top omega product supplier in the United States. Our products are GMP-compliant and can be produced as emulsions, supplements, powders, softgels, liquid-packaged, or capsules.


We deliver bulk material orders and custom formulations. Many of our manufactured products are listed on Amazon and other high profile distribution channels.


Responsibilities

  • Act as a first line technical representative to customer during initial contact and qualify customer needs. Follow-up on all aspects of requests, both written and verbally. Match Nutrapak/Icelandirect products/capabilities/services to customer requirements.
  • Actively seeks and identifies leads using internet, referrals, industry articles, associations, etc.
  • Nurtures and grows existing customer base; negotiates and closes sales
  • Implements yearly sales budgets and drives for exceeding results in terms of sales, pricing and margin management, and portfolio leverage at existing and new accounts.
  • Performs proactive, outbound sales activities such as: post sales customer follow-up and promotional campaigns to existing customers, prospects and leads
  • Maintains lead and customer data/records including updating all activities, contacts and correspondence within internal sales tools (CRM)
  • High volume customer contact via phone and e-mail


Experience

  • 3-5 years
  • Proven sales experience in the dietary supplement industry preferred but not mandatory
  • Telephone sales and cold calling experience strongly required


Education


  • Bachelor's degree or above
  • Or equivalent experience in Sales or Business related field


Skills Required


  • Excellent customer service, organizational and negotiating skills
  • Detail oriented with good written and verbal communication skills
  • Excellent telephone communication skills
  • Computer skills with proficiency in Microsoft Office products, internet, CRM or Salesforce, Analytical skills
  • Ability to work both independently and as a team player in a close-knit sales team
  • Full proficiency in English

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