Platform Product Manager

2 months ago

Irvine, United States Prosum Full time

As a Product Manager, you will play a critical role in advancing our Digital Supply Chain Network by managing projects related to enterprise and supplier integration and onboarding, as well as analytics implementations. You will collaborate with cross-functional teams, working closely with sales, customer service, and technical teams to ensure data-driven decision-making and deliver a high-impact product experience for our customers in the building trades.




KEY RESPONSIBILITIES:

  • Reports & Analytics:Implement and manage Google Analytics GA4 tagging, along with Clarity and Userflow analytics, to track and analyze heatmaps, user behavior, and engagement metrics, providing actionable insights for product enhancements.
  • Conduct in-depth performance analysis to identify trends and insights that inform tactical decisions focused on optimizing key metrics, including conversion rates, average order value, and customer retention
  • Research and Feedback:Conduct research to understand customer segments within the building trades industry based on their specific needs and trades.
  • Engage in research on new tools for contractors to identify potential enhancements and valuable integrations.
  • Gather and assess feedback on new features, ensuring that ongoing improvements align with user expectations and supply chain requirements. Develop and execute A/B tests and other experiments to gather and assess feedback on new features, ensuring that ongoing improvements align with user needs.


  • Enterprise Integration:Collaborate with Sales and Customer Service teams, as well as enterprise customers, to understand onboarding requirements and document the process.
  • Lead the onboarding and integration process for enterprise customers, overseeing API and flat-file integrations.


  • Supplier Integration:Manage supplier integration projects, order automation with suppliers, and punchout capabilities with suppliers.
  • Define and document supplier integration and punchout requirements, ensuring alignment with supplier systems and standards.
  • Drive initiatives for new supplier onboarding and provide ongoing support to maintain seamless supplier connections within the network.


  • Product Development & Feature Management:Lead the requirements gathering process with stakeholders, ensuring detailed and aligned feature documentation.
  • Coordinate feature development, authoring product specifications that support business goals and the needs of building trades customers.
  • Collaborate with QA teams to validate new features and integrations, ensuring they meet quality standards and user needs.
  • Continuously gather and incorporate feedback on new features, prioritizing enhancements for an improved customer experience within the digital supply chain.


QUALIFICATIONS:

Education:

  • Bachelor’s degree in engineering, Product Management, or related fields

Experience:

  • 5 to 8 years of hands-on experience in tactical product management, with a proven track record of driving results in a fast-paced environment.

Data analysis tools:

  • Proficiency in using analytics tools like Google Analytics (GA4), Microsoft Clarity, and Userflow analytics.
  • Ability to interpret analytics data, including heatmaps, customer behavior, and engagement patterns.
  • Technical Skills:Strong knowledge of API integrations, punchout processes, and procurement workflows.
  • Skilled in conducting user research and gathering customer insights to drive product strategy for building trades.
  • Communication & Documentation:Strong written and verbal communication skills for clear and concise product requirements and implementation details.
  • Excellent documentation skills to support process documentation, feature specifications, and requirements gathering.


  • PREFERRED QUALIFICATIONS:Background in B2B procurement, supply chain management, or related fields.
  • Experience with UX research methodologies to support feature optimization.

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