Product Manager

3 weeks ago

Irvine, United States Kia America Full time $101,964 - $137,619
At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Status

Exempt

Summary

Connected experience is key to overall vehicle ownership experience. As Kia gears towards providing a world class connected solution, the Product Manager will play a key role in driving the product engagement with the customers and also ensure our offering is competitive and centered towards a personalized customer experience. The Connected Car Product Manager will support the development of product strategies to increase engagement with the Kia brand and manage operations in the new business areas of connected car products and services. The position is on Kia’s Connected Car and Mobility Team reporting to a Sr. Product Manager.

This role will support various Connected Car initiatives and be responsible for duties such as developing product strategies; evaluating and developing new partner collaborations; defining product pricing; driving customer research for product feedback and satisfaction assessment; conducting competition benchmarking; and identifying opportunities to build and improve new and existing connected car products and services.

This role may also be responsible for additional operational activities such as engaging with other departments and ensuring quality concerns and customer issues are address. Engagements with other departments may include working with the Marketing team for product marketing; developing product training material for Sales and Training teams, and working with the Finance Team for budgeting matters. Quality management may include monitoring of issues and incidents to ensure they are addressed within defined SLAs; developing mid and long range resolution plans, and ensuring quality standards (internal and industry standards) are met.

Major Responsibilities

1st Priority - 20%

  • Manage new services ideation, customer research, discussion with HQ, vendors, competition benchmarking, and other sources. Translate customer problems into new connected car products, features, and services.
  • Support product and market fitment assessments and develop innovative proposals including business case, implementation cost, and time estimate.
  • Successfully seek approvals from management to translate the proposal into a project.

2nd Priority - 15%

  • Manage feature/service launches from concept to launch and post-launch support.
  • Develop the product concept and write business requirements for the engineering team. Identify and prioritize product features that will deliver the most value to customers. Prioritize and deprioritize features as needed to ensure timely and high-quality product releases.
  • Collaborate with engineering, build and iterate new capabilities to deliver quality products and experiences.
  • Serve as the key point of contact for developers, and user acceptance testing (UAT) resources to ensure proper implementation of requirements.
  • Work closely with cross-functional partners including Marketing, Sales & Service Operations, Customer Care, and Legal. Present the business goals, build consensus and gain support on the product, sales strategy, legal compliance, and post launch customer support.

3rd Priority - 10%

  • Solve complex business problems, support data-driven decision-making by developing business and financial models using Excel, and perform various analyses like revenue forecasting, cost-benefit analysis, ROI, and other ad hoc analyses.
  • Monitor and report on KPIs and the effectiveness of marketing initiatives to the management team and use data to create future marketing strategies.

4th Priority - 15%

  • Customer & Program risk management from quality standpoint. Develop program health KPIs and ensure the compliance with partners and affiliates
  • Periodically collect product and service usage data from all the different sources. Translate data into relevant and useful stories depending on the roles of the target team and support them to improve or build new products and services.
  • Develop and manage simple business intelligence solutions or self-service tools like Power BI/Tableau for the data needs of the connected car team

5th Priority - 10%

  • Budget Planning and Cost Recovery

6th Priority - 30%

  • Actively work towards exceeding the conversion targets for the connected services business streams.
  • Proactively analyze data, identify opportunities, develop promotional programs, and run campaigns to meet business goals for different streams of products and services.
  • Leverage consumer and market insights to tap into new opportunities and deepen existing markets.
  • Using analytics and customer segmentation – develop and measure marketing funnels to enhance engagement, click-through, and conversion.
  • Monitor and report on KPIs and the effectiveness of marketing initiatives to the management team and use data to create future marketing strategies.

Education/Certification

  • Bachelor’s degree or equivalent work experience required.
  • Master’s in Business Administration and/or Bachelor’s degree in Computer Science Engineering preferred.
  • PMP preferred
  • Certified Product Owner Certification preferred

Overall Experience

  • 10+ years of overall industry experience
  • 5+ years of experience as a Management Consultant or Product Management with emphasis on software, data-based services, and/or mobile and IOT platform development and management
  • 3+ years of experience with data driven business planning and strategy. This includes developing finance and cost models including revenue planning and forecasting
  • Experience in tracking metrics associated with system usage and user behavior and deriving actionable improvements.
  • Knowledge in building out customer research processes and reporting findings to business and product management.
  • Experience in presenting the high-level picture to Executives and go into details with Developers and operations team.
  • Project management experience with ability to successfully manage multiple projects simultaneously.

Directly Related Experience

  • Must possess Advanced PowerPoint skills and basic Power BI/Tableau data visualization tools.
  • Exceptionally strong Excel modeling skills.
  • Should have proven track record for developing customer facing content and messages.
  • Experience in tracking metrics associated with system usage and user behavior and deriving actionable improvements.
  • Knowledge of any campaign management tool is a plus.

Position Requirements

  • Occasional travel may be required domestically and/or internationally.
  • May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays.
  • Perform other duties as assigned.

Skills

Strong analytical skills - Ability to quickly absorb customer requirements.

Knowledge of any campaign management tool is a plus.

Knowledge of UX/UI design principles and mobile app usage/behaviors is a plus.

Fluency in developing product specs and writing user stories.

Excellent verbal, written communication and presentation skills are a must.

Agility and flexibility to deal with ambiguity and comfortable working in a dynamic and fast-paced environment.

Ability to make sound judgments based on tradeoffs of complex problems, stakeholders, and constraints.

Ability to develop and implement post-launch product monitoring plans to ensure product expectations met.

Ability to lead cross-functional teams (internal and external) to project completion.

Ability to work in a fast-moving agile environment and create a balance between multiple competing priorities.

Competencies

Care for People

Chase Excellence, Every Day

Dare to Push Boundaries

Empower People to Act

Move Further, Together

Pay Range

$101,964 - $137,619

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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