Customer Service Representative

3 days ago


Pleasant Prairie, United States Connect Search, LLC Full time

Summary

Connect Search is hiring a Customer Service Rep in Pleasant Prairie.

Responsibilities

  • Develop and maintain relationships with assigned accounts.
  • Work directly with sales staff on pricing, specifications, customer follow up and various other duties.
  • Work closely with production, shipping and outside vendors on a daily basis.
  • Administer, support and complete all incoming requests from customers via phone, email, fax or mail.
  • Process and acknowledge all orders received usually via phone, fax, EDI, e-mail or mail within a 24-hour period after receipt of the order.
  • Advise customers and sales team members of order and new project status (on-time and late deliveries) and shipment tracking.
  • Prepare quotations for new and existing products within 48 hours or less after receipt of an RFQ form.
  • Ensure that all quotes and new orders reviewed more than 3 months prior are updated/re-quoted and approved prior to any new purchase order being entered into the system.
  • Communicate significant problems concerning customer orders, quotes, projects or miscellaneous issues appropriately
  • Follow all applicable ISO procedures.
  • Cross train on all customers and markets.


Qualifications

  • Must have customer service experience in a manufacturing environment.


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