Quality Assurance Technician

2 months ago

Cleveland, United States Heinen's Grocery Store Full time

Company Overview:

Founded in 1929, Heinen’s is a premier grocery store chain noted for its quality products and outstanding customer service. Thriving under the third generation of proven family leadership, Heinen’s operates 23 stores (19 in Cleveland, Ohio and 4 in Chicago, Illinois), two distribution warehouses, one food production plant, and a corporate office. Culturally, we place a heavy emphasis on quality of life for every associate within the organization. We offer this through a competitive compensation package, professional development and leadership opportunities, paid time off and balanced work schedules.


Job Summary:

The Quality Assurance Technician’s Responsibility is to assure that all products, processed, packed, stored, and shipped, are under good sanitary conditions and according to Heinen’s procedures and Government standards.


Responsibilities:

  • Responsible for reporting, tracking, analyzing, and resolving store and/or consumer complaints.
  • Promotes safety through regular scheduled safety meetings, daily discussions and observations.
  • Maintains all documentation for the Heinen’s Quality System.
  • Responsible for training associates in Quality Control and/or Assurance techniques and procedures to perform all tests, audits, and inspections through proper supervision.
  • Assures accurate results or analytical, microbiological, and organoleptic tests through proper maintenance and adjustment of laboratory equipment.
  • Reviews specifications for packaging materials and assists in accepting or rejecting incoming packaging material based on performance.
  • Assists on requests for work orders for supplier related production losses.
  • Reads and reacts to process audits both internal and external (USDA, Health Department, ODA).
  • Informs the appropriate team members of laboratory results and other Quality Assurance information through verbal communication and the Gleason system.
  • Interfaces with others, most often staff members, on plant conditions, process, procedure and policy deviations.
  • Directs Quality Assurance responsibility with FDA, USDA, and State Department of Agriculture, as well as outside auditing companies.
  • Responsible for auditing sanitation in order to comply with State and Federal governmental law.
  • Assists in developing and implementing the production facility HACCP program.
  • Quarantines or approve hourly production based on hourly analytical process controls, food safety/HACCP checks, microbiological and organoleptic analysis.
  • Work with Supply Chain Analyst to ensure that food packaging meets company and Preventive Controls requirements.
  • Assists in accepting or rejecting incoming packaging material.
  • Participates in Food Safety Team meetings on HACCP and current issues.


Qualifications / Requirements:

  • A minimum of 1 year food safety experience is preferred.
  • HACCP Certifications preferred.
  • Able to use Microsoft tools including Word, Excel and PowerPoint.
  • Able to lead, problem solve, communicate, motivate and mediate.
  • Knowledge of operations, equipment and standard specifications.
  • Understands and complies with government regulations, process sheets and quality procedures.
  • Able to work the number of hours required to meet company objectives.


Equal Opportunity Statement:

Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.

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