Program Management with Zendesk
3 weeks ago
Experience Level: 12 to 15 years
Domain: Product based
This Program Manager will be responsible for driving and collaborating with cross functional teams on the successful execution & completion of migrating a team from Zendesk onto client's platform on Microsoft Dynamics.
Services
- Integration Proficiency: Experience in integrating Support platforms to and from Microsoft Dynamics with other systems
- Planning and Execution: To help develop a comprehensive migration plan, including timelines, milestones, resource allocation, and budgeting. Experience with Scrum framework is preferred for execution phase of the project
- Risk Management: Identify potential risks (technical, & financial) and developing mitigation strategies with other PM's
- Understanding of client SLC milestones is a plus
- Oversees timeline, quality, and operations
Must Have
- Must have 4-7+ years of Program Management experience (understanding/working on large end-to-end programs)
- Drive project execution by monitoring project status, gathering customer responses and needs, monitoring project scope and watching for potential roadblocks
- Experience with transformational projects and/or Cloud-related projects
- Must be a quick learner who can connect the dots
- Will be managing big initiatives, interacting with key executive-level stakeholders
- Advanced skills in SharePoint, JIRA and MS Office Excel and PowerPoint
- Program/Project management experience using a formal methodology including Agile, scrum, Waterfall
- Scrum knowledge to swiftly coordinate with Scrum team or run scrums if required
- Experience managing software development programs, >2 is a plus
- Created project plans which includes scope, schedule, cost, quality, organization, communication, staffing, risk and issue management
- Ability to multi-task between concurrent assignments, prioritize effectively, and adapt quickly to changing priorities, assignments, and roles; works well under pressure in a fast-paced environment
- Creative and proactive problem solver self-motivated with ability to work well in teams and cross-departments
Nice to Have
- Working experience as Scrum Master for 2-3 years
- Knowledge in Zendesk, SAP ECC, SFDC and Microsoft Dynamics technologies.
- Impact and influence – In times of high pressure, you listen to different perspectives, evaluate, persuade and carefully shape team's work to deliver truly impactful results
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