Program Management with Zendesk

3 weeks ago


San Jose, United States Smart IT Frame LLC Full time

Experience Level: 12 to 15 years

Domain: Product based

This Program Manager will be responsible for driving and collaborating with cross functional teams on the successful execution & completion of migrating a team from Zendesk onto client's platform on Microsoft Dynamics.


Services

  1. Integration Proficiency: Experience in integrating Support platforms to and from Microsoft Dynamics with other systems
  2. Planning and Execution: To help develop a comprehensive migration plan, including timelines, milestones, resource allocation, and budgeting. Experience with Scrum framework is preferred for execution phase of the project
  3. Risk Management: Identify potential risks (technical, & financial) and developing mitigation strategies with other PM's
  4. Understanding of client SLC milestones is a plus
  5. Oversees timeline, quality, and operations


Must Have

  1. Must have 4-7+ years of Program Management experience (understanding/working on large end-to-end programs)
  2. Drive project execution by monitoring project status, gathering customer responses and needs, monitoring project scope and watching for potential roadblocks
  3. Experience with transformational projects and/or Cloud-related projects
  4. Must be a quick learner who can connect the dots
  5. Will be managing big initiatives, interacting with key executive-level stakeholders
  6. Advanced skills in SharePoint, JIRA and MS Office Excel and PowerPoint
  7. Program/Project management experience using a formal methodology including Agile, scrum, Waterfall
  8. Scrum knowledge to swiftly coordinate with Scrum team or run scrums if required
  9. Experience managing software development programs, >2 is a plus
  10. Created project plans which includes scope, schedule, cost, quality, organization, communication, staffing, risk and issue management
  11. Ability to multi-task between concurrent assignments, prioritize effectively, and adapt quickly to changing priorities, assignments, and roles; works well under pressure in a fast-paced environment
  12. Creative and proactive problem solver self-motivated with ability to work well in teams and cross-departments

Nice to Have

  1. Working experience as Scrum Master for 2-3 years
  2. Knowledge in Zendesk, SAP ECC, SFDC and Microsoft Dynamics technologies.
  3. Impact and influence – In times of high pressure, you listen to different perspectives, evaluate, persuade and carefully shape team's work to deliver truly impactful results

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