Program Manager
2 weeks ago
PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experienced recruiters who know the IT industry inside and out, and we work with you every step of the way to ensure a smooth and successful transition. PSR Connecting Talent, Crafting Success.
Program Manager
Hybrid- San Jose, CA
Job Description:
We are seeking a qualified candidate for the role of Program Manager. As a member of the M&A team, this Program Manager will be responsible for driving and collaborating with cross functional teams on the successful execution & completion of migrating a team from Zendesk onto Adobe s platform on Microsoft Dynamics.
Services:
- Integration Proficiency: Experience in integrating Support platforms to and from Microsoft Dynamics with other systems
- Planning and Execution: To help develop a comprehensive migration plan, including timelines, milestones, resource allocation, and budgeting. Experience with Scrum framework is preferred for execution phase of the project
- Risk Management: Identify potential risks (technical, & financial) and developing mitigation strategies with other PM's
- Understanding of Adobe SLC milestones is a plus
- Oversees timeline, quality, and operations
- Understands overall scope and deliverables map against release timeline
- Responsible for ensuring coordination of work efforts at program level, understands and manages critical path key dependencies
- Works with Team Leads to understand status of work efforts and impact to the program to move delivery forward
- Drives resolution of risks, issues and decisions, and escalates to governance forums as necessary
- Establishes approach, tools, and templates to support program execution
- Provides status, guidance and impediment review to sponsors & stakeholders
- Facilitates Track, Cross Functional Team, Program Scrum of Scrums meetings to communicate and address risks, issues, actions, decisions, dependencies, and milestones delivery for the program
Deliverables:
- Execution Phase: Project Schedule, Status Reports, Success Metrics Log Entries, RAID log Entries, Change log Entries, Escalation Procedure, Team Building Exercises, Team Recognition, Transition to Support Deck
- Close Phase: Warranty Period Agreement, Executive Summary of Validated Benefits Realization, and Summary of Retrospective Lessons Learned
Requirements:
Must Have
- Must have 4-7+ years of Program Management experience (understanding/working on large end-to-end programs)
- Drive project execution by monitoring project status, gathering customer responses and needs, monitoring project scope and watching for potential roadblocks
- Experience with transformational projects and/or Cloud-related projects
- Must be a quick learner who can connect the dots
- Will be managing big initiatives, interacting with key executive-level stakeholders
- Advanced skills in SharePoint, JIRA and MS Office Excel and PowerPoint
- Program/Project management experience using a formal methodology including Agile, scrum, Waterfall
- Scrum knowledge to swiftly coordinate with Scrum team or run scrums if required
- Experience managing software development programs, > 2 is a plus
- Created project plans which includes scope, schedule, cost, quality, organization, communication, staffing, risk and issue management
- Ability to multi-task between concurrent assignments, prioritize effectively, and adapt quickly to changing priorities, assignments, and roles; works well under pressure in a fast-paced environment
- Creative and proactive problem solver self-motivated with ability to work well in teams and cross-departments
Nice to Have
- Working experience as Scrum Master for 2-3 years
- Knowledge in Zendesk, SAP ECC, SFDC and Microsoft Dynamics technologies.
- Impact and influence In times of high pressure, you listen to different perspectives, evaluate, persuade and carefully shape team's work to deliver truly impactful results
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