Customer Support Specialist

2 weeks ago


Norcross, United States Crown Bakeries Full time

Job Summary

The Customer Support Specialist is a fast paced and detail-oriented role, responsible for providing high quality support to internal and external customers in a time sensitive sales cycle. The role is the day-to-day touch point with our customers, and is responsible for bringing "the royal touch" to all interactions. The role works closely with the Distribution team, supplying support at multiple stages of the sales cycle in order ensure a positive customer experience.

RESPONSIBILITIES:

Sales Cycle Duties:

  • Critically review and process orders, ensuring they meet requirements for production, shipping and lead time
  • Develop a strong knowledge of products and customer base
  • Support Senior Customer Support Specialists and Customer Support Manager as needed
  • Support Regional Sales team and Independent Distributor Partners in day to day customer satisfaction
  • Manage day to day housekeeping for ERP and associated applications



Customer Experience Duties:

  • Demonstrate a positive attitude, and commitment to delivering the highest standards of the customer experience at all times, rooted in a focus to add "the royal touch" to customers' Crown experience
  • Exemplify the ability to actively listen to customer needs and take action on information gathered and analyzed
  • Collect customer feedback, and develop relationships with the customer base
  • Understand, share and lead customers on company processes
  • Act as a primary contact for business partners, and facilitate flow of information to sales and other internal departments as needed
  • Field and resolve customer complaints, and escalate within Business Support as needed

General Job Duties:

  • Adhere to company's current master safety rules at all times
  • Field calls for all facilities, and departments, and redirect as necessary
  • Other administrative duties as assigned
  • Scope and duties of this role may change as the company continues to grow and evolve

QUALIFICATIONS AND SKILLS:

Required Skills:

  • Associate's degree - relevant experience will be considered in lieu of a degree
  • Customer service or related experience
  • Clear and accurate written and verbal communication skills
  • Proficiency in Microsoft Office suite, with basic knowledge of Excel
  • Diligently punctual, with reliable attendance
  • Self-starter with a strong work ethic
  • Motivated team player with strong interpersonal skills, that is engaged with the business
  • Strong organization, and multitasker
  • Ability to adapt to a rapidly growing and changing business landscape

Preferred Skills and Experience:

  • Bachelor's degree
  • Sage X3 or similar ERP



WORK ENVIRONMENT:

This job operates in a production plant, shipping area and office environment. The employee is occasionally exposed to facility elements such as noise, dust, fumes, and odors. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.



  • Norcross, United States Crown Bakeries Full time

    Job SummaryThe Customer Support Specialist is a fast paced and detail-oriented role, responsible for providing high quality support to internal and external customers in a time sensitive sales cycle. The role is the day-to-day touch point with our customers, and is responsible for bringing "the royal touch" to all interactions. The role works closely with...


  • Norcross, United States Ace Industries, Inc. Full time

    Job DescriptionJob DescriptionJob SummaryUnder the direct supervision of the Distribution Sales Manager this position is responsible for providing support to customers for both pre-sale and post-sale requests.Essential Duties Answer inbound phone calls while logged into the phone que. Assist customer with purchase of Ace products. Utilize efficient...


  • Norcross, United States Jet Management Executives Full time

    Job DescriptionJob DescriptionAre you someone who is looking for a new opportunity? Something with more of a challenge and growth opportunity?Jet Management is looking for an ambitious, driven individual to take on our Wireless Customer Experience & Sales Specialist Role. We will provide hands-on training for the right candidate as well as the opportunity to...

  • Software System

    1 month ago


    Norcross, United States Ace Industries, Inc. Full time

    Job DescriptionJob DescriptionJob Description:Join our dynamic team at Ace as a Software System & IT Support Specialist! We are seeking a versatile individual with a strong background in NetSuite ERP administration, Microsoft Teams, and SharePoint support. The ideal candidate will manage our help desk environment while providing exceptional support to our...

  • Software System

    1 week ago


    Norcross, United States Ace Industries, Inc. Full time

    Job DescriptionJob DescriptionJob Description:Join our dynamic team at Ace as a Software System & IT Support Specialist! We are seeking a versatile individual with a strong background in NetSuite ERP administration, Microsoft Teams, and SharePoint support. The ideal candidate will manage our help desk environment while providing exceptional support to our...


  • Norcross, United States Human Resource Dimensions Full time

    Human Resource Dimensions is seeking a NetSuite IT Support Specialist in Norcross, Georgia for an industrial client. We are seeking a versatile individual with a strong background in NetSuite ERP administration, Microsoft Teams, and SharePoint support. The ideal candidate will manage our help desk environment while providing exceptional support to our users...


  • Norcross, United States Peach State Trucks Full time

    ** Application/IT Support Specialist** **Job Category****:** Administration **Requisition Number****:** APPLI001625 Showing 1 location **Job Details** **Description** **Duties/Responsibilities:**List the essential job duties that are specific to the position. * Take ownership of major technical initiatives and projects * Ensure proper hardware is installed,...


  • Norcross, Georgia, United States IBEX IT Business Experts Full time

    About the Company:IBEX IT Business Experts (IBEX) is a well-established organization specializing in Training, Certification, Consultancy, and IT Solutions. With a focus on supporting industry-recognized frameworks and standards, we assist clients in developing top-notch business-centric services and environments for transformation.IBEX has a strong track...

  • Account Specialist

    1 month ago


    Norcross, United States Crosslink Employee Services LLC Full time

    Mission: To be a trusted partner who drives better business results for our healthcare customers. Together we grow. Position Summary: The Account Specialist will report directly to the Team Lead and will have no direct reports. This role handles all aspects of each client contract, including answering incoming and making outgoing calls to hospitals, surgery...


  • Norcross, Georgia, United States INAMAX powered by Ultra Full time

    About UsINAMAX Powered by Ultra is a family of companies that bring innovative, entertaining experiences to retail.Ultra is a Class B Master License Holder and a provider of Coin Operated Amusement Machines (COAM) to businesses throughout Georgia. Ultra is an exclusive provider of Titan, a reloadable Player Card System that enhances the player experience and...


  • Norcross, United States Jet Management Executives Full time

    Job DescriptionJob DescriptionJet Management delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve...

  • Customer Service Rep

    1 month ago


    Norcross, United States CabinetCorp Full time $40,000 - $60,000

    About the JobCabinet Customer Service Rep.Job Description:We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely...

  • Sales Specialist

    3 weeks ago


    Norcross, United States White Cap Full time

    Job DescriptionJob SummaryPlay a crucial role in driving sales growth through engaging potential customers, nurturing leads, and converting them into sales opportunities. This position offers an exciting opportunity to contribute to the company's success while working in a fast-paced, results oriented environment. Major Tasks, Responsibilities and Key...

  • Sales Specialist

    3 weeks ago


    Norcross, United States White Cap Full time

    Job DescriptionJob SummaryPlay a crucial role in driving sales growth through engaging potential customers, nurturing leads, and converting them into sales opportunities. This position offers an exciting opportunity to contribute to the company's success while working in a fast-paced, results oriented environment. Major Tasks, Responsibilities and Key...


  • Norcross, United States ATL Search Group Full time

    Job DescriptionJob DescriptionEvent Administrative Specialist JOB DESCRIPTION :The Event Administrative Specialist provides full administrative support to the Event Sales Division.This position is dedicated and committed to supporting the plans, communication, and ultimate execution of details for our clients and customers.Essential functions • Provides...

  • Sales Specialist

    4 weeks ago


    Norcross, United States White Cap Supply Holdings, LLC Full time

    A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force...


  • Norcross, United States Stratix Corporation Full time

    Stratix is the premier mobile technology specialist in the United States, catering to enterprises, educational institutions, and healthcare providers. With over four decades of industry-leading expertise, we prioritize service excellence and quality, ensuring that our mobile solutions are seamless, accessible, and cost-effective for our esteemed...


  • Norcross, United States Stratix Corporation Full time

    Stratix is the premier mobile technology specialist in the United States, catering to enterprises, educational institutions, and healthcare providers. With over four decades of industry-leading expertise, we prioritize service excellence and quality, ensuring that our mobile solutions are seamless, accessible, and cost-effective for our esteemed...

  • Operation Specialist

    2 weeks ago


    Norcross, Georgia, United States Moore Advanced Inc Full time

    Moore Advanced Inc. is seeking an Operation Specialist for their client in Norcross, Georgia. Please carefully review the details provided below before proceeding: - We are looking for candidates with strong Customer Service experience and knowledge of various software tools. - **Logistics/Dispatching experience**, while not mandatory, is preferred. -...

  • Logistics Specialist

    2 weeks ago


    Norcross, Georgia, United States CrossLink Employee Services, LLC Full time

    This role will report directly to the Team Lead and will have no direct reports. This position is responsible for supporting the sales organization by providing logistics/supply chain operations support in the coordination of assigned medical devices Logistics Specialist, Logistics, Sales Leader, Team Leader, Specialist, Supply Chain, Technology,...