Operations Supervisor

Summary:

Reporting to the Operations Manager, the incumbent leads a shift of hourly employees to accomplish goals and tasks, assures flawless execution, customer service, high productivity, and provides a good working environment for all employees. The Operations Supervisor is a key leader for the site and represents good work ethics and follows company policy and direction.

Supervisory Responsibility:

The Operations Supervisor supervises the operations lead, forklift operators, customer service representatives and any additional general labor (i.e. Inbound, Outbound, Pick, Pack, Ship).

Essential Job Functions:

Operations Supervision (50%)

· Ensure adherence to production schedule by warehouse staff to ensure proper work priority

· Coordinate work activities of employees to maintain productive workflow

· Forecast daily workloads and plan staffing accordingly to manage labor resources efficiently

· Maintain efficient use of warehouse space to reduce inventory movements and to increase efficiency

· Review and request equipment, materials, or supplies required to process orders

· Oversee maintenance of work equipment such as forklifts and pallet jacks to ensure proper and safe functioning

· Transport goods within warehouse and in/out of delivery vehicles via forklift or pallet jack

Compliance and Recordkeeping (5%)

· Ensure safety programs, workplace sanitation requirements, policies/procedures, and established departmental operations are followed by staff and comply with federal, state, and regulatory agency requirements

· Cross check item quantities received/shipped against shipping orders and notify staff of inconsistencies

· Maintain records of products received and stored using scanners and manual checklists

Staff Supervision (25%)

· Recruit, hire, train, coach, and evaluate performance of operations staff

· Assign and prioritize duties and projects for departmental staff members

· Manage daily time tracking for assigned staff

· Coach, counsel, discipline, and terminate direct reports and site staff in accordance with company policy

Customer Service (20%)

· Trouble shoot and assure floor execution for peak customer demand

· Maintain daily communication with client concerning all aspects of their business

· Manage client requests and escalations in a timely manner

Competencies:

· Attention to detail

· Adaptability/flexibility

· Good spatial orientation

· Strong driving skills

· Good written and oral communication skills

· Strong leadership and training skills

Equipment:

Stand up forklift, electric pallet jack, handheld scanner, two-way radio, computer, and cell phone

Safety:

Follow JT Logistics safety policies and procedures

Special Conditions of Employment:

Employment is contingent on successfully passing pre-employment background check and drug screening

Qualifications:

· High school diploma or equivalent

· Three years of leadership experience in a warehouse and/or logistics environment, or equivalent

Disclaimer:

This document is intended to describe the general nature and level of work performed by employees assigned to this job. It is not an exhaustive list of all duties and responsibilities of the job holder. Management reserves the exclusive right to alter this job description at any time without notice.

Employment at JT Logistics is “at will” or voluntary on both the part of the Company and the job holder. Employment is not for a set period of time and may be discontinued by either party for any lawful reason, with or without notice. This job description is not an employment contract.