Service Desk Analyst II

3 weeks ago

Chester, United States Roseburg Forest Products Full time

Founded in 1936, Roseburg Forest Products is a privately owned company and one of North America's leading producers of particleboard, medium density fiberboard and thermally fused laminates. Roseburg also manufactures softwood and hardwood plywood, lumber, LVL and I-joists. The company owns and sustainably manages more than 600,000 acres of timberland in Oregon, North Carolina and Virginia, as well as an export wood chip terminal facility in Coos Bay, Ore. Roseburg products are shipped throughout North America and the Pacific Rim. To learn more about the company please visit www.Roseburg.com.


Purpose


Provides internal technical support to employees using computer systems. Analyzes, troubleshoots and resolves support issues related to desktop or laptop hardware or software, network services, remote access, software applications, etc. May set up computer workstations, configures and installs software. Provides outstanding technical support to Roseburg employees across the company. Works under moderate supervision.



Key Responsibilities

  • Provides intermediate level hardware and software support for computers, tablets, phone, printers and other technical devices
  • Remotely identify the root cause of technical issues and resolve or escalate the issue appropriately
  • Clearly communicates technical solutions in a user-friendly and professional manner
  • Install and support Roseburg’s business applications
  • Write and maintain knowledge base articles for processes and policies
  • Logs and fully documents all issues and follow-up information within ServiceNow, ticket tracking software
  • Works on moderately complex projects and assignments
  • Follow SLAs to ensure initial response and timely resolution for tickets
  • Provide Service Desk coverage on a set Monday through Friday schedule
  • Occasionally assist with projects outside of standard business hours
  • Other duties as assigned
  • Models company core values



Requirements

  • Associate’s degree in a computer science related field or a minimum of two years of working experience that is sufficient to successfully perform job duties
  • Intermediate level knowledge and skills
  • Experience using TeamViewer desktop sharing software or similar screen sharing software
  • Communicate clearly and concisely, both orally and written
  • Knowledge of Microsoft Windows 7, Windows 10, and domain environments
  • Proficient with Microsoft Office software
  • Excellent customer service skills and the ability to support users with all levels of technical knowledge



Preferred Qualifications

  • Knowledge of ITIL best practices
  • Experience using ticket tracking software
  • Knowledge of Cisco video conference technologies

  • Service Desk Analyst II

    3 weeks ago

    Chester, United States Roseburg Forest Products Full time

    Founded in 1936, Roseburg Forest Products is a privately owned company and one of North America's leading producers of particleboard, medium density fiberboard and thermally fused laminates. Roseburg also manufactures softwood and hardwood plywood, lumber, LVL and I-joists. The company owns and sustainably manages more than 600,000 acres of timberland in...

  • Service Desk Analyst II

    3 weeks ago

    Chester, United States Roseburg Forest Products Full time

    Founded in 1936, Roseburg Forest Products is a privately owned company and one of North America's leading producers of particleboard, medium density fiberboard and thermally fused laminates. Roseburg also manufactures softwood and hardwood plywood, lumber, LVL and I-joists. The company owns and sustainably manages more than 600,000 acres of timberland in...

  • Front Desk Supervisor

    2 weeks ago

    West Chester, United States Gulph Creek Hotels Full time

    The front desk supervisor is responsible for the overall operation of the front desk. They work closely with front desk agents and other supervisors and managers to ensure exemplarily customer service is provided to each and every guest. Please see the attached job description for more details.

  • Technical Services Analyst I

    2 weeks ago

    Chester, United States EPM Full time

    Job DescriptionJob DescriptionJob Overview and Why Work Here?We are looking for a self-motivated and energetic, experienced Technical Services Analyst to work on-site at a client location. Our successful candidate will have a history of customer service experience, excellent interpersonal and communication ability, a high level of emotional intelligence,...

  • Front Desk Concierge

    4 days ago

    Port Chester, United States Gia security Full time

    Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, attention to detail, and enjoy working in a fast-paced...

  • Hotel Front Desk

    1 month ago

    West Chester, United States Homewood Suites West ChesterUnion Centre Full time

    Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the Homewood Suites Cincinnati/West Chester, currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.In this role, you will provide world-class front desk service,...

  • Front Desk Associate

    4 weeks ago

    West Chester, United States Fairfield Inn & Suites CincinnatiWest Chester Full time

    Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the brand new Fairfield Inn & Suites Cincinnati/West Chester! We will be opening soon and are currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.In this role, you...

  • Hotel Front Desk

    3 weeks ago

    West Chester, Pennsylvania, United States Homewood Suites West ChesterUnion Centre Full time

    Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the Homewood Suites Cincinnati/West Chester, currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.In this role, you will provide world-class front desk service,...

  • Front Desk Associate

    4 weeks ago

    West Chester, Pennsylvania, United States Fairfield Inn & Suites CincinnatiWest Chester Full time

    Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the brand new Fairfield Inn & Suites Cincinnati/West Chester We will be opening soon and are currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.In this role, you...

  • Transportation Procurement Analyst

    2 weeks ago

    Chester, United States Frontgate Full time

    **** Transportation Procurement Analyst **The Opportunity** Under the direct supervision of the Logistics Procurement Manager, the Transportation Procurement Analyst is a member of the Indirect Procurement (and ultimately the Global Corporate Procurement team) that is responsible for supporting QVC, Inc and its affiliates with services related to the...

  • Data Analyst

    7 days ago

    West Chester, United States CTDI Full time

    CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide. We...

  • Hotel Front Desk

    3 weeks ago

    West Chester, United States Residence Inn Union Centre Full time

    Job DescriptionJob DescriptionAre you Friendly, Authentic, Caring, and Thoughtful? If you said YES to all 4 of these then we are looking for you!!We are looking for dependable team members with strong customer service skills to fill Full-time positions at the Front Desk. You will be directly responsible for the guest's arrival and departure experience in...

  • Hotel Front Desk

    4 days ago

    West Chester, United States Residence Inn Union Centre Full time

    Are you Friendly, Authentic, Caring, and Thoughtful? If you said YES to all 4 of these then we are looking for you!! We are looking for dependable team members with strong customer service skills to fill Full-time positions at the Front Desk. You will be directly responsible for the guest's arrival and departure experience in addition to any operational...

  • Front Desk Dental Receptionist

    3 weeks ago

    West Chester, United States BRILLIANT SMILES DENTAL GROUP Full time

    Job DescriptionJob DescriptionSmile Solutions is looking for a Front Desk Dental Receptionist to join our team! Ideal candidate would have previous dental office experience, accounting background, or bank teller experience. Office hours are Tuesdays - Fridays 730am to 500pm. Office is fee for service and PPO insurance based. Must be a team player,...

  • Hotel Front Desk

    4 weeks ago

    West Chester, United States Courtyard Cincinnati North Full time

    Job DescriptionJob DescriptionPay Starting @ $15.50/Hr. Negotiable With Prior Marriott Experience!Are you Friendly, Authentic, Caring and Thoughtful? If you said YES to all 4 of these than we are looking for you!We are looking for dependable team members with strong customer service skills to fill Full-time positions at the Front Desk. You will be directly...

  • Front Desk Associate- Opening Shift

    3 weeks ago

    Port Chester, United States Crunch Fitness Full time

    Crunch ort Chester is looking for Crunch Representatives to work our Front Desk! The ideal candidate will be able to work the opening shift (5 a.m. during the week) and will be reliable to being on time. Come change lives through fitness! Apply today! Job Summary: The Crunch Representative will help ensure the smooth and efficient operational procedures...

  • Housekeeper

    3 weeks ago

    Chester, United States Days Inn Full time

    Job DescriptionJob DescriptionWe are seeking a Housekeeper to join our team! You will perform a variety of light cleaning and organizing duties. Responsibilities:Clean rooms along with providing service to stay over rooms.Ensure a clean and orderly environmentSterilize various tools and equipmentMove reasonably small furniture as necessaryMaintain working...

  • Patient Business Services Manager II- Days

    1 day ago

    Chester, United States VCU Health Full time

    The Patient Business Services Manager manages the day-to-day ambulatory operations at a high volume patient care area or multiple patient care areas. This role's responsibilities include pre-registrations/verifications, registrations, reservations, financial counseling, and/or collection of third party and private receivables. Licensure, Certification, or...

  • Patient Service Representative

    2 weeks ago

    Chester, United States CHESPENN HEALTH SERVICES Full time

    About Us ChesPenn is a network of community health centers spanning Chester and Delaware Counties. Our mission is to provide quality, integrated, and culturally sensitive medical, dental, and behavioral healthcare to adults and children regardless of their income, insurance status, or ability to pay. Simply put, our goal is to provide a healthcare home for...

  • IT Technical Support Analyst

    4 weeks ago

    West Chester, Pennsylvania, United States Fastenal Company Full time

    Job Description IT Technical Support Analyst-Application Support 8918 Beckett Rd, West Chester, OH 45069 SSSUPFull-time Shift(s): MON TUE WED THU FRI 8:00am - 5:00pmOVERVIEW:Working as Full-time IT Technical Support Analyst, you will provide technical support for Fastenal's support teams, Operations and Fulfillment systems. You will be an intricate part of...