Telecom Analyst

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Washington, United States Tyto Athene, LLC Full time

Tyto Athene (Formerly Qbase LLC.) has an immediate opening for a Telecom Analyst to support a critical initiative to modernize our Federal Law Enforcement Customers legacy telephony systems to an enterprise-class VoIP and Unified Communications solution across all CONUS locations



Responsibilities:

  • Ability to Analyze and Audit invoice patterns.
  • Reviewing, analyzing and providing a summary report on service provider statements.
  • Liaise with Telecom service providers to provide status on service provider network outages and coordinate escalation of the same
  • Processing and tracking wireline MACD (Move Add Change Delete) order requests.
  • Communicating with clients, engineers, contracting personnel, and vendors to bridge gaps and resolve potential order delay issues.
  • Ability to read and decipher carrier invoices and customer service records.
  • Capturing key circuit and service attributes to update and maintain wireline inventory database.
  • Completing various order processing steps to move orders through Pending Processing, Ordered with Vendor, and following up until the carriers fulfill orders and coordinate and schedule installations.
  • Work with the carrier(s) to resolve identified billing disputes, manage and resolve disconnection notices.
  • Interact with customer and carrier(s) relating to invoice processing to resolve any items which prevent completion.
  • Ensure proper, timely and accurate invoice processing.
  • Other tasks as deemed necessary by the Program Manager or designated Government project lead.



Qualifications:

  • Telecom Customer service Background
  • Experience working with LECS
  • Experience with Ordering and Billing Services
  • Knowledge of wireline telecom circuits and services
  • Must be able to independently work on a project and have initiative to communicate internally and externally.
  • Proficient in Microsoft Excel
  • Proficient in Microsoft SharePoint
  • Detail-oriented with Strong Analytical skills
  • Excellent Verbal and Oral Communication Skills
  • Excellent organizational and time management skills
  • Prior experience as Billing Analyst
  • Self-starter and quick learner
  • Tech savvy
  • Problem solver with entrepreneurial attitude
  • Familiar with IPP invoicing (desired)



Education and Experience:

  • BS/BA or equivalent experience.
  • At least (3) years of Telecom Customer Service.
  • Must have at least (2) years of working in an environment with experience and knowledge of SharePoint Online and Office 365
  • Must be willing to work at customer site in Washington, DC location.



Clearance Requirement:

  • Fully Adjudicated Top Secret
  • Must be US Citizen

  • Telecom Analyst

    1 week ago

    Washington, United States Tyto Athene, LLC Full time

    Tyto Athene (Formerly Qbase LLC.) has an immediate opening for a Telecom Analyst to support a critical initiative to modernize our Federal Law Enforcement Customers legacy telephony systems to an enterprise-class VoIP and Unified Communications solution across all CONUS locations Responsibilities:Ability to Analyze and Audit invoice patterns.Reviewing,...

  • Telecom Analyst

    4 days ago

    Washington, United States Tyto Athene, LLC Full time

    Job Description Tyto Athene(Formerly Qbase LLC.) is seekinga Telecom Analyst to support a critical initiative to modernize our Federal Law Enforcement Customers legacy telephony systems to an enterprise-class VoIP and Unified Communications solution across all CONUS locations. Responsibilities:Ability to Analyze and Audit invoice patterns. Reviewing,...

  • Telecom Analyst with Security Clearance

    Found in: Dice One Red US C2 - 7 days ago

    Washington, United States Tyto Athene, LLC Full time

    Tyto Athene (Formerly Qbase LLC.) is seeking a Telecom Analyst to support a critical initiative to modernize our Federal Law Enforcement Customers legacy telephony systems to an enterprise-class VoIP and Unified Communications solution across all CONUS locations. Responsibilities: * Ability to Analyze and Audit invoice patterns. * Reviewing, analyzing, and...

  • Telecom Analyst with Security Clearance

    Found in: Careerbuilder One Red US C2 - 3 days ago

    Washington, DC, United States Tyto Athene, LLC Full time

    Tyto Athene (Formerly Qbase LLC.) is seeking a Telecom Analyst to support a critical initiative to modernize our Federal Law Enforcement Customers legacy telephony systems to an enterprise-class VoIP and Unified Communications solution across all CONUS locationsResponsibilities:• Ability to Analyze and Audit invoice patterns.• Reviewing, analyzing, and...

  • TMT Policy

    Found in: Jooble US O C2 - 2 weeks ago

    Washington DC, United States Capstone Full time

    Capstone is in search of experienced investment analysts with a special expertise in the TMT (technology, media and telecom) sector. Our analyst will cover issues including Facebook and big tech regulation, telecom mergers, and other relevant issues. Our firm works with some of the most sophisticated investors in the world, analyzing key policy issues...

  • Senior Technology Advisor, Analyst, Liaison SME with Security Clearance

    Found in: Dice One Red US C2 - 7 days ago

    Washington, United States TENICA and Associates LLC Full time

    Senior Technology Advisor, Analyst, Liaison SME TS/SCI Hybrid (two to three days in Washington DC) Serve as the liaison with industries on importation, acquisition or uses related to information and communications technology and services under the jurisdiction of the Department of Commerce. Integrates industry's economic/regulatory concerns into the...

  • Senior IT Analyst

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Washington, United States Pierce Full time

    Serves as an effective, advanced-level technical resource to customers who contact them directly for assistance and for escalations requiring software and hardware requests;Serves as customer service advocate to facilitate timely and high quality solutions and support; Promote new technologies;Plans, facilitates and supports meeting technology events and...

  • Senior Technology Advisor, Analyst, Liaison SME with Security Clearance

    Found in: Careerbuilder One Red US C2 - 3 days ago

    Washington, DC, United States TENICA and Associates LLC Full time

    Senior Technology Advisor, Analyst, Liaison SME TS/SCI Hybrid (two to three days in Washington DC) Serve as the liaison with industries on importation, acquisition or uses related to information and communications technology and services under the jurisdiction of the Department of CommerceIntegrates industry's economic/regulatory concerns into the...

  • Director of Syndicated Research

    Found in: Jooble US O C2 - 2 weeks ago

    Washington DC, United States HarrisX Full time

    About Us: This is your chance to kickstart your career at HarrisX, a leading technology, market research, data analytics, and consulting services company that focuses on understanding the connected consumer and runs the longest running and most comprehensive research on consumer behavior for the top Technology, Media, & Telecom (TMT) companies in the world....