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Genesys (Contact Center)

2 months ago

Dallas, United States Compunnel Inc. Full time

Job : Contact Center (Genesys)

Location: Westlake TX or Merrimack NH ( Hybrid – 2 weeks onsite , 2 weeks remote)

Duration: 12+ months ( with extension )

Interview Process: 1 round, 90 minutes.




JD is below, but the candidates should have at least 1 deep technical experience in addition to Genesys expertise, something like (not limited to):

• A coding language like java, C++, python, Perl, etc – even HTML, JavaScript, and CSS

• RDBMS knowledge and SQL, PL/SQL, NOSQL

• Automated test tools or frameworks – winrunner, cucumber, selenium

• DevOps tools and deployment pipelines – Jenkins, udeploy, ansible, chef, docker, Kubernetes.




Sr Software Engineer – Contact Center/Genesys


The Team

We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.






The Expertise You Have

  • Bachelor’s degree in Computer Science or equivalent.
  • 8+ years hands-on experience as a software engineer
  • Demonstrated experience as engineer responsible designing, developing, testing, supporting, and troubleshooting the Contact Center and telephony products.
  • Proficient in Java, Ansible, Python, any programming language and experienced in developing APIs and micro-services.
  • Experience with CI/CD pipelines and utilizing uDeploy and/or Ansible.
  • Understanding of modern data architecture principals and patterns
  • Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation
  • Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
  • Familiarity with Docker/Kubernetes and container-based development and deployment practices will be a plus
  • Working with Event Driven Architecture -- Kafka, Webhooks
  • Test Driven Development -- JUnit, Jasmine, Karma, Protractor, Jest, etc.
  • Familiarity with NoSQL (MongoDB, DynamoDB, etc) a plus
  • Ability to trouble-shoot complex data issues across the e2e technology stack
  • Either hands-on Azure / AWS experience or demonstrated desire to build cloud experience (e.g. certifications, training)
  • Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes.
  • Self-starter, curious, collaborative, innovative, eager to learn and teach others every day.

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