Security Operations Manager

5 days ago

Nashville, United States Insight Global Full time

Our security system install client is looking for an Operations Manager to lead their security install and service operations. This is not a security guard management role.


Title: Security Operations Manager

Location: Nashville, TN 37115

Duration: 6-month Contract-to-hire

On-Site Schedule: On-site 5 days/week

Salary: $50-$70/h ($100k-$140k upon conversion)


Overview:

Insight Global is searching for a Security Operations Manager to support one of their largest clients in the fire and security space. This person will be responsible for the day-to-day operations of the security team. The ideal candidate will have a strong background in security and security systems, along with proven experience in people and project management.


Day-to-Day:

  • Supervises the activities and performance of all Security project management, system installation and commissioning employees for installed work. Provides technical support, expertise, leadership and accountability for installed projects. Plans, organizes, directs and controls all installation and engineering activities.
  • Hiring, recruiting, retention and training needs for operations installation staff
  • Builds and maintains an effective operations organization committed to customer and employee satisfaction and profitable growth
  • Establishes goals and development plans for all direct reports. Evaluates employee performance and works with general manager on salary management
  • Supervise performance of field installation staff and responds to escalated issues in field
  • Communicate with management directives to field staff and ensure compliance (WFS, Safety, etc.)
  • Coordinate with several departments related to installation projects
  • Works with operations and Sales teams for Sales-to-Ops and Install-to-Service turnovers.
  • Develops manpower schedules and loading to ensure contract and project compliance
  • Oversees security installation delivery and completion
  • Manage installation projects for prevention of project slippage change to Manage operation team to ensure timely delivery of projects within allotted hours and within Scope of Work.
  • Site Visits to ensure QC of various projects; ensure conformance to client specifications and company requirements
  • Follows up on customer satisfaction issues and drives resolution
  • Engage company resources to resolve customer issues outside of project scope
  • Promotes the securing of change orders
  • Onsite support & guidance for newer technical staff
  • Provide project folders to operations team for project close-out process
  • Works with operations teams with MPC process
  • Ensure reports, incidents, workers’ compensation (injury) reports, OSHA logs are funneled to the proper personnel and are up-to-date and complete


REQUIREMENTS:

  • High School Degree or equivalent required, Bachelor's degree preferred
  • 3-5 years of experience in Security Industry Engineering or Installation Management roles
  • Possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
  • Possession of state specific licensing (i.e. Class D or Alarm Installer etc.) or ability to apply and hold license once in position
  • Experience with any or all of the following preferred security product lines: Genetec, Honeywell, Lenel, Software House, AMAG, Feenics, Openeye, Maxpro, Milestone, ExacQ, Hanwha, DMP
  • Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint and Word)
  • Ability to travel to jobsites as needed (overnight travel maybe required for work at remote site projects, meetings, and/or training)
  • Ability to establish and maintain effective working relationships with both internal and external customers
  • Must be able to manage multiple tasks while meeting strict deadlines
  • Must be detail-oriented and organized
  • Strong, planning and reporting skills
  • Possess excellent verbal, written communication and follow-up skills
  • Strong analytical and decision-making abilities
  • Self-motivated with the ability to motivate and influence others


Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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