Information Technology Field Technician-II

2 weeks ago

San Diego, United States Amicus MSP Full time

Company Description

Amicus MSP is an IT solutions provider based in San Diego, CA, offering managed services, network solutions, and IT support. We focus on empowering our partners with effective, efficient, and secure IT solutions while providing exceptional customer service. Our custom solutions are designed to meet the specific needs of each client without exceeding their budget.


Role Description

This is a full-time role for an Information Technology Field Technician-II at Amicus MSP. The Field Technician-II will be responsible for providing escalated technical support, ensuring a seamless end-user experience, and a first point of contact for complex tier one and tier two issues. This role requires both advanced technical skills and strong customer service. This position will be a valuable member of our client facing staff in order to maintain system reliability, providing on-site support assistance, and ensuring that our client’s site services are running secure, effective and efficient. While the role is based in San Diego, CA, occasional remote work maybe assigned.


Qualifications

  • Minimum 3 years of proven experience as an IT Support Technician or in a similar role, with a focus on supporting complex technical issues and escalations.
  • Associate’s degree in Information Technology, or a related field (Bachelor’s degree preferred).
  • Additional years of work experience accepted in lieu of Degree.
  • Strong knowledge of computer hardware, software, and operating systems, including Windows, macOS, mobile devices Advanced troubleshooting skills across a wide range of IT systems, including networked devices and endpoint security solutions.
  • Basic knowledge of network protocols and troubleshooting (TCP/IP, DNS, DHCP).
  • Basic knowledge of A/V technology and Conference Room support.
  •  Strong customer service experience, with a demonstrated ability to manage user expectations and provide clear, effective communication.
  • Excellent problem-solving and communication skills.
  • Ability to work independently, and as part of a team.
  • Strong analytical and problem-solving abilities
  • Excellent communication and customer service skills
  • Ability to work independently and prioritize tasks effectively
  •  At least one industry-related certification (e.g., CompTIA A+, Network+, Security+, Microsoft Certified Professional, Microsoft 365 certified) are highly desirable.

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