Director of Information Technology

4 weeks ago

San Diego, California, United States NAMI San Diego Full time
Job Title: Director of Information Technology

NAMI San Diego & Imperial Counties is seeking a highly skilled and experienced Director of Information Technology to lead our IT operations and security practices. As a key member of our team, you will be responsible for ensuring the efficient and reliable technical support and overseeing the infrastructure to maintain operational excellence.

Key Responsibilities:
  • Lead and manage IT staff, service desk, desktop support, and network operations.
  • Oversee infrastructure systems, data centers, telecom, and hardware environments to ensure high efficiency and availability.
  • Foster a positive, high-performing team culture through coaching, one-on-one meetings, and professional development.
  • Establish and enforce IT policies, procedures, and standards, ensuring they align with industry best practices and company objectives.
  • Mentor employees and support their career development.
Strategic Planning & Vendor Management:
  • Develop and maintain a long-term IT strategy that supports organizational goals and drives operational efficiency.
  • Collaborate in budget development and manage relationships with strategic software, hardware vendors, and service providers.
  • Evaluate and adopt emerging technologies to enhance system performance and scalability.
Infrastructure & Systems Management:
  • Oversee cybersecurity strategies, ensuring compliance with industry standards and regulations.
  • Collaborate with department heads and executive leadership to ensure IT aligns with business strategies.
  • Lead the design, implementation, and maintenance of the IT infrastructure, ensuring robust support for all organizational strategies.
  • Ensure systems are operating at peak efficiency and continuously monitor performance.
Security Officer Responsibilities:
  • Review and test security practices to ensure compliance with industry standards and internal policies.
  • Certify the organization's adherence to the HMIS Security Policy and Procedures.
  • Develop mitigation plans for security gaps, setting milestones for addressing vulnerabilities.
  • Demonstrate measurable reductions in risk over time.
Disaster Recovery & Continuity Planning:
  • Develop and maintain disaster recovery plans to ensure prompt restoration of critical systems in the event of an outage.
  • Conduct regular testing of disaster recovery protocols and ensure Tier One systems and applications maintain high availability.
Service Level & Operations Management:
  • Participate in the ongoing management of IT services to ensure compliance with performance standards and user satisfaction.
  • Lead continuous improvement efforts across all IT service functions.
Security & Risk Management:
  • Implement security measures, perform health checks, and oversee preventive maintenance to ensure the stability and integrity of IT systems.
  • Monitor system performance and usage, identifying potential vulnerabilities and taking corrective actions.
Hands-on Technical Leadership:
  • Lead the Helpdesk team to provide exceptional technical support across the company.
  • Optimize support processes to improve response times, efficiency, and customer satisfaction.
Technology Evaluation:
  • Stay current on industry trends, new technologies, and vendor offerings, ensuring the company is leveraging the most effective and secure solutions.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent experience.
  • 8 to 15 years of IT experience, including: 5 to 7 years of progressively responsible experience in IT operations, network management, or infrastructure.
  • 3 to 5 years in a leadership or managerial role, overseeing IT teams and projects.

Preferred Qualifications:

  • Ability to obtain and maintain required IT security certifications such as: Security+, CISSP, CASP.
  • Knowledge of federal and state regulations (HIPAA, NIST, PCI, CCPA) and best practices for security governance and compliance.
  • Experience with cloud services and distributed systems, particularly Azure.
  • Comprehensive knowledge of Microsoft systems (Windows Server, SQL, Active Directory, MS 365, Azure, Dynamics), networking (SDWAN, VPN, TCP/IP, Firewalls), and VMware.
  • Demonstrated experience with IT infrastructure operations, disaster recovery, security compliance, and system monitoring.
  • Strong communication, problem-solving, and customer service skills.
  • Self-motivation and able to work with minimal supervision.
  • Excellent written and oral communications skills, excellent interpersonal skills and the ability to interface with all levels of employees.
  • Must have a satisfactory driving record.
  • Demonstrated ability to maintain confidentiality.
  • Reliable and consistent attendance.

Background Check:

Due to our work with vulnerable populations and county contractor requirements, applicants will be required to undergo a background check following a contingent offer of employment and must receive satisfactory results prior to a final offer of employment. If you have any questions regarding this requirement, please feel free to reach out to HR@namisd.org.

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