Regional Quality Lead

1 week ago

Plymouth, United States Brembo North America Full time

Job Description: Product Quality - Regional Lead


SCOPE OF POSITION

The Product Quality Regional Lead provides leadership when addressing customer requirements, requests and concerns. This is accomplished via utilization of effective two-way communication (between the customer and Brembo manufacturing locations), appropriate problem-solving methods, critical follow-up strategy to produce results and ensure customer satisfaction.


This role will also support quality components of the APQP processes, change management and serve as the ‘voice’ of the customer to Brembo facilities. Provide oversite on production qualifications ensuring customer expectations are properly captured and submissions comply with customer expectations. Conduct business with the customer, in a professional manner that facilitates customer experience and establishes goodwill with customer teams. This position will train and mentor direct reports and drive the quality culture of the organization.


ESSENTIAL RESPONSIBILITIES

  • Key point of contact for escalation of quality-related issues which cannot be addressed at the local level.
  • Assist in root cause analysis/investigations to resolve complaints, discrepancies, nonconformances or other concerns with corrective actions that are efficient, impactful, and sustainable.
  • Collaborate with regional and plant peers to harmonize best practices across the organization, as applicable.
  • Conceptualize and develop quality training programs/modules and deliver training as required.
  • Perform, support, and participate in internal/external audits within region or as otherwise assigned.
  • Promote and support the application and implementation of systems and processes to improve quality, service, customer engagement, and process management.
  • Remain aware of developments related to quality, industry, and/or business within the region and identify risks and opportunities proactively.
  • Ensure laboratory, inspection, and customer service staff are kept current with updates respective to above programs and ensure changes are incorporated into the QMS as applicable.
  • Represent Brembo by appearance and conduct at all times.
  • Carry out the above responsibilities, and all others that may be assigned, in a manner demonstrating support for and adherence to the Company’s Ethics Policy, Quality Management System policies and Procedures, Health Safety Security and Environmental Management System policies and procedures, Vision and Strategy, and exercise good judgment, common sense, and diplomacy in so doing.
  • Facilitate customer communication that effectively represents Brembo direction.
  • Serve as the Brembo ‘go to’ person for customer quality requests and facilitate timely customer responses.
  • Provide leadership and coordination of cross functional requirements and provide internal direction to ensure timely completion of assignments to resolve issues.
  • Work with plants and cross-functional teams in generation of presentations required for customer report outs.
  • Support problem-solving initiatives providing input to ensure satisfaction of customer expectations/requests.
  • Verify that customer submission packages meet customer expectations/requirements accurately and on time.
  • Support serves as ‘point of contact’ for scheduling and hosting of customer on-site visits, meetings (in person and/or teleconference), and applicable audits of manufacturing facilities.
  • Provide guidance, follow-up and assistance to Brembo manufacturing facilities in completing actions and reports for customers.
  • Support and drive assigned projects focused on improvement of Customer Quality initiatives/systems.
  • Additional responsibilities/assignments may be added, as deemed necessary, by the Director of Quality – BNA.


REQUIREMENTS

  • Bachelor’s degree in engineering, or experience equivalent to 5+ years in customer quality management role.
  • At least 3 years of experience in APQP or a related field in the automotive industry.
  • In-depth knowledge of problem solving, quality systems/methodologies, APQP processes and tools, including FMEA, control plans, and validation methods.
  • Strong communication, organizational and interpersonal skills with the ability to develop and maintain timelines, identify and mitigate risks, and communicate effectively with stakeholders.
  • Proficiency in working with manufacturing facilities and leading teams to ensure timelines are met.
  • Familiarity with automotive standards, such as (but not limited to) IATF 16949 and VDA.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a cross-functional team environment.
  • Available to travel domestically and abroad, as needed, to support when requested. Travel varies depending on need (at least 25% domestic)

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