Administrative Support Specialist

3 weeks ago

Delmar, United States ImagineSoftware™ (Technology Partners, LLC) Full time

Administrative Support Specialist


How this Role Makes an Impact

ImagineSoftware is a growing company, and we are inviting an energetic Administrative Support Specialist to join our team The Administrative Support Specialist is critical to maintaining organization and driving efficiency for our software support teams and our President of Clearinghouse and Electronic Services.

The Imagine team has a reputation for excellence and a culture of teamwork. This is an ideal position for someone who has excellent organizational skills and enjoys a variety of work assignments from day to day. We can't wait to meet you

Essential Duties

  • Act as central coordinator and liaison between senior leadership and other departments, developing positive relationships across the organization
  • Assist with presentation materials, proposals, and deliverables including creating presentations and proofing documentation
  • Assist with incoming support and system requests, including researching and tracking payer connections; assigning support tickets daily to designated support representatives; updating external websites as needed
  • Understand customer needs and setup requirements based on account types (i.e. physician group, surgery center, lab, etc.), number of Tax ID’s, NPIs, mix of payers, etc.
  • Ensure registration is received and completed thoroughly and in a timely manner
  • Maintain tracking of payer enrollment registrations
  • Maintain tracking of code lists utilized within client applications
  • Work alongside marketing to complete client communications
  • Manage office communications with outside vendors
  • Generate, monitor, and follow up on EDI agreements meeting specific implementation deadlines.
  • Monitor accounts for rejections or issues specific to enrollment related items throughout the client’s implementation
  • Follow documented HIPAA security procedures related to Protected Health Information (PHI) and financial information
  • Willingness to work a variety of assignments and contribute where necessary
  • Other duties as assigned

Education and/or Experience Needed

  • Associates degree or higher preferred
  • 2+ years direct administrative support experience required
  • Working knowledge of medical billing a plus
  • Healthcare EDI enrollment process a plus

Qualifications You Must Have

  • Clear and effective communicator with excellent verbal and written skills.
  • Strong Microsoft Office skills including Word, Excel, PowerPoint, Teams and Outlook
  • Ability to prioritize, work independently, and manage multiple simultaneous assignments and a broad scope of responsibilities
  • Experience with planning, preparing, and anticipating needs for management to ensure effective and productive meetings
  • Demonstrated attention to detail and organizational skills
  • Ability to meet deadlines with a strong sense of urgency
  • Excellent troubleshooting and analytical skills
  • Self-motivated with the ability to multitask and work independently as well as in a team setting
  • Stable work history

Employment Type

  • Full Time, Non-exempt

Reporting Structure

  • Director of Client Success - Phicure

Work Environment

  • Normal working conditions apply.

At ImagineSoftware, we have a role to play in contributing to an inclusive world. We work every day to lead with our values and beliefs that enable you to develop your potential and bring your full self to the workplace. Our culture of diversity and inclusion enables more creative thinking and better ideas for addressing a more diverse market. We hire driven people from all backgrounds because it makes us a great company, and because it’s the right thing to do. If you share these values, you will find a home at ImagineSoftware.

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