Freight Claims Specialist

3 days ago

Rutherford, United States Fusion Transport Full time

Responsibilities:

  • Manage the process of researching over, short and damaged freight (including refused and undelivered freight); process related documentation and resolve errors for quick customer resolution and claim prevention
  • Create and improve tools related to matching freight, documenting shipment dispositions, etc.
  • Develop strong relationships with regional operational teams to solve recurring issues
  • Maintain regional records for all hazmat to ensure that physical inventory matches electronic inventory; work with vendors to ensure that pick-up and disposal of spills and related documentation meets all EPA and OSHA standard
  • Manage the Bill shipment process pursuant to applicable tariffs and pricing agreements
  • Work with cargo claims team to ensure specific tasks are completed on daily basis to prevent claims
  • Communicate with customers, operations and vendors as necessary to resolve issues around shipments identified as over, short, damaged, refused or stranded.
  • Monitor/improve controls of paperwork and processes that impact claims such as timely communication of exceptions on shipper loaded trailers and proper handling of PODs.


Qualifications:

At a minimum, you'll need:

  • 4 years of operational experience in transportation, warehousing or a related field
  • Experience with Microsoft Office
  • Knowledge of hazardous materials regulations
  • 3 years of experience in OS&D
  • Strong critical thinking and planning ability
  • The flexibility to work in a fast-paced environment
  • Excellent verbal and written communication skills; ability to communicate information in a clear and understandable manner

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