Healthcare Operations Coordinator

5 days ago


Rutherford, New Jersey, United States Optum Full time
Unlock Your Career Potential at Optum

Are you passionate about delivering exceptional patient care and experience? Do you thrive in a fast-paced environment with a focus on operational excellence?

We are seeking a highly motivated Healthcare Operations Coordinator to join our team at Optum, a leading healthcare organization. In this critical role, you will play a key part in ensuring the seamless delivery of high-quality patient care services.

About the Role:

This is a 40-hour workweek position, with the schedule to be determined by the hiring manager upon hire. Monday through Friday between the hours of 8:00 am to 4:00 pm.

  • Main Responsibilities:
  • Accurately gather and update patient information, including name, address, insurance details
  • Verify insurance coverage for each patient visit
  • OBTAIN REQUIRED DOCUMENTS FROM PATIENTS AND UPLOAD VALID PHOTO IDENTIFICATION
  • Effectively manage the registration workflow to ensure accuracy and completeness
  • Maintain accurate and up-to-date medical records
  • Correctly handle errors in the registration work queue to ensure timely submissions to insurance companies
  • Schedule appointments and confirm them with patients
  • Respond promptly to patient inquiries and provide courteous assistance
  • Document referrals accurately and efficiently
  • Regularly review and correct errors in the claims edit work queue
  • Provide follow-up services as needed, such as scheduling specialist appointments or obtaining lab results
  • Ensure compliance with all relevant regulations, including HIPAA and OSHA standards
  • Cultivate strong relationships with colleagues to achieve team goals
  • Stay informed about current medical requirements and best practices in your field
  • Perform other related duties as required

Why Choose Optum?

We offer a comprehensive compensation package, including a competitive salary range of $20.15 to $36.09 per hour. This estimate may vary based on factors such as location, education, and experience. Our benefits package includes paid time off, a health spending account, dental, vision, life and AD&D insurance, short-term and long-term disability coverage, a 401(k) savings plan, employee stock purchase plan, education reimbursement, employee discounts, an employee assistance program, an employee referral bonus program, and voluntary benefits.

In addition to these benefits, we value diversity and strive to create a workplace that reflects the communities we serve. UnitedHealth Group is committed to fostering a culture of inclusion, equity, and belonging, where everyone has the opportunity to grow and succeed.

Requirements:

  • A high school diploma or equivalent
  • An intermediate level of computer proficiency, with the ability to multitask using applications like Microsoft Outlook, Excel, and Word
  • At least one year of experience working in a medical front office setting, with responsibilities such as scheduling appointments, verifying insurance, collecting co-pays, and maintaining medical records
  • The ability to work Monday through Friday between the hours of 8:00 am to 4:00 pm
  • The ability to schedule surgeries


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