Telecommunications Manager

4 weeks ago

Palo Alto, United States Mumba Technologies, Inc. Full time

JOB PURPOSE:

· Conduct day-to-day first line management of technical unit(s). Provide technical and managerial guidance to direct reports and provide technical knowledge and expertise.

· Capture and model/map business requirements, develop statements of work as needed, work with clients to understand directions, track priorities, delivery schedules and billing.

· Serve as project manager for large or special projects, as assigned. Serve as a team manager to track resource utilization and planning, project deliverables and prepare reports to track Service Level Agreements.

MINIMUM REQUIREMENTS:

Education & Experience:

Bachelor's degree and three years of relevant work experience, or a combination of education and relevant experience.

Knowledge, Skills and Abilities:

  • Understanding of relevant technical knowledge and problem resolution.
  • Strong understanding of Cisco Voice solutions.
  • Strong customer relationship skills, consensus building skills.
  • Ability to establish effective working relationships in a diverse environment.
  • Ability to motivate and mentor staff.
  • Demonstrated project management skills.
  • Ability to multitask.

Certifications and Licenses:

  • Cisco Voice Certification a plus

CORE DUTIES:

  • Lead and manage the daily operations of a technical unit, which may include recruiting, hiring, training, developing, evaluating and setting priorities; coordinate business, technical, and educational activities for direct reports.
  • Be the technical lead for staff for telecommunications services.
  • Identify, clarify and resolve technical issues within their own area; often serve as the initial managerial escalation point for problems from clients and other staff.
  • Communicate operational objectives and assignments and delegate to staff. Monitor and report on team performance metrics
  • Contribute to the development of plans to resolve business issues. Provide strategic planning for their own work group; may assist higher level management in broader scope strategic planning.
  • Communicate and implement policies, procedures, best practices, recommendations and guidelines in compliance with established university policy and federal and state regulations.
  • Track service level agreements with clients.
  • Monitor technology trends and evaluate emerging technologies to recommend for adoption and implementation.
  • Contribute towards staff development plans to create a strong technical team; recognize and reward excellence; identify areas for growth and institute corrective action plans as necessary. Maintain a team-oriented working environment that promotes a high level of personal commitment and accountability and a continued client focus to deliver services with quality and efficiency.
  • Participate in IT Infrastructure Escalation Response Team (ITIER) on-call rotation.

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