Call Center Representative

4 weeks ago

Palo Alto, United States Collabera Full time

Job Title: Call Center Representative.

Department: Medical Department of a University.

Location: Palo Alto, CA 94305, USA- Onsite Role

Duration: 03 Months (Extension/ Conversion will be based on performance)

Pay Rate: ($22-$24) hourly.


Description:
Requirements:
Experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls, preferably in a university or medical center setting.

Polished telephone etiquette and manner, and ability to communicate clearly and effectively in English; reading, writing and spelling skills.

Ability to interface effectively with high-level professionals, managers, supervisors, and other clients.

Ability to operate all telecommunications equipment, with demonstrated computerized keyboard skills (corrected typing rate of 40-50 words per minute).

Hands-on experience with MAC or DOS systems and console operations.


Responsibilities:
Page Medical Center doctors and staff for incoming callers; announce pages within the Medical Center; provide both general and specific doctor-patient support during off-hours using on-call rosters and other pertinent reference documents, electronic and hard copy.

Dispatch medical emergency teams for the Medical Center in response to medical alert notifications (e.g., cardiac arrest, trauma, fire, chemical spills, disaster recovery, and police emergencies).

Provide off-hours coverage and support for entities.

Utilize call center and collaboration applications and systems to ensure first-call resolutions.

Carry out various administrative tasks, including maintaining information and paging directory databases, creating internal reports, reference material, and archives, performing system diagnostics, test routines or system searches, and processing internal forms.



Physical Requirements:
Constantly stand/walk, sit, use a computer, use a telephone, grasp lightly/fine manipulation.

Ability to be on duty without leaving the console for three or more hours at a time.


Thanks, and Best Regards

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