Information Technology Support Specialist

5 days ago

Huntington Beach, United States Newlight Technologies, Inc. AIRCARBON Full time

The IT Support Specialist is the first point of contact for Newlight’s IT support and is responsible for addressing hardware and software needs, cybersecurity services, procuring equipment, managing audits, setting up email accounts, and troubleshooting workstation, application, and printer issues.

ESSENTIAL FUNCTIONS

  • Serve as the first point of contact for users seeking technical assistance over the phone, email, or in person
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by users
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update users’ status and information
  • Managing standalone printers/toners inventory
  • Respond to telephone calls, emails, and requests from personnel.
  • Install, upgrade, and support PC software applications.
  • Hardware troubleshooting that includes workstations, mobile devices, network hardware devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.)
  • Setup and configure new Windows desktops/laptops or mobile devices for new hires and upgrade existing equipment with data migration
  • Manage new hire and termed user accounts.
  • Provide basic training for users.
  • Follow all proper company and IT procedures related to processing all incidents and changes within the IT environment
  • Identify and define security requirements for operating systems and applications.
  • Assist with audit requests for documentation, responses, and remediation.
  • Monitor, detect, respond to, and document cyber threats, events, and incidents.
  • Assist with managing security awareness training/testing modules.



QUALIFICATIONS

  • 2+ years of relevant experience
  • Familiarity with Helpdesk practices (ticket systems, team environment, etc.)
  • Rely on instructions and pre-established guidelines to perform the job functions.
  • Know the basic components of PCs and understand how they operate.
  • Advanced MS Office Suite (Word, Excel, Outlook) skills


SUPERVISORY RESPONSIBILITY

This position does not have supervisory responsibilities.


POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position, on-site, requiring overtime as needed to complete assigned work.

TRAVEL

No travel is expected for this position.



*Newlight Technologies Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

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