Information Technology Business Relationship Manager

US Radiology is one of the largest and most progressive radiology groups in the country. Our mission is to make the best of radiology better to improve lives. With over 5,000 team members and 180+ outpatient imaging centers across 14 states, our team conducts nearly 8 million studies annually. US Radiology is a partnership of leading sub-specialized radiology groups, high-quality imaging centers and health systems built around a commitment to best-in-class clinical excellence, operations, infrastructure, and state-of-the-art technology.

Position Summary:

The role of the IT Manager is to serve on the Business Relationship Management (BRM) team, which provides the “front door” to the USRS Technology Team to support effective integration and alignment with USRS business and clinical needs. The IT Manager reports to the Director of Application Service Delivery and will collaborate closely with the Service Delivery Managers and the Solution Architecture Teams.

Location: Charlotte, NC

Essential Duties and Responsibilities:

• This is not a remote position – at least 50% of the time will be spent rounding in the various sites to facilitate frontline interaction with business units and clinical operations on the effectiveness and status of Technology investments and on-going operations.
• Business/IT Strategy: Aligns with business and clinical leaders to understand business/clinical objectives, strategies, and appropriate supporting/enabling technologies.
• Demand Management: Supports the demand intake process for business or clinical technology projects requests including but not limited to the collection of business/clinical requirements, the development of project requests, and the forwarding of all pertinent information to the Technology Team for execution.
• Project Portfolio Management: Tracks the status of all planned or in-flight technology projects for a given USRS region; prepare and provide reports to USRS business/clinical leaders to update them on their specific projects, status, and risks/issues.
• Service Operations: Secures pertinent technology operations and performance reports, including service level agreement (SLA) performance reports, for a specific region and distribute and/or present to appropriate business and/or clinical leaders as required.
• Based on region-specific technology experience feedback (e.g., management satisfaction surveys or feedback from leadership meetings), identifies and communicates areas of focus and continuous improvement opportunities to the Technology Team.
• Product Roadmaps: Based on region-specific clinical or business needs, strategies, and current/emerging trends, provides input for Technology Team Product Owners, who will work with technology vendors on key clinical needs, required features, and research to provide input into product development roadmaps.
• Supports the preparation and distribution of any region-specific communications including, but not limited to the following: technology maintenance windows, system outages, system outage updates, and service restorations.
• Understands and applies core business and clinical processes and how each is enabled through Technology capabilities.
• Understands how to define/review high level business requirements to describe the business needs and the scope of the solution.
• Possesses knowledge of prior investments in similar solutions and the degree of success / lessons learned from those initiatives.
• Understands fundamental business and clinical segment goals, strategies, and plans – as well as business unit critical success factors.
• Ensures that Technology is consulted early in the product/process lifecycle and can provide initial feedback to the business – integrate with business segment staff meetings to greatest degree possible.
• Understands, describes, and facilitates discussion of the rationale that supports business segment prioritization of a proposed solution.
• Analyzes and manages the TCO for Technology investment recommendations and develops rationale in the form of a business case to articulate the benefits and costs of implementing a solution, and the commensurate timing to achieve those benefits.
• Collaborates to ensure Project and portfolio ROI/NPV, value realization, and the contribution of team members towards achieving business objectives are consistently measured and incentivized.
• Represents and guides business and clinical customers through the Technology project budgeting and forecasting process.
• Guides clinical/business leaders through the Technology governance/decisioning process at key decision points to represent and be an advisor to the business owner of projects by understanding the business case, alternatives, limitations, constraints, dependencies, as well as benefits of the proposed solution in terms of TCO as well as business-based return, such as increased margin, profitability, reduced COGS, etc.
• Works with Key Business stakeholders to facilitate and bridge communication and facilitate Technology change with the Technology organization.
• Review and approve invoices within the assigned scope of approval to ensure prompt processing and payment in accordance with the approved vendor contract terms and conditions.

Required Leadership/Interpersonal Skills

• Understands value realization, and of the measurement and reporting of value realization.
• Understands business case development process and can oversees execution of the business case development process.
• Understands how to establish a common definition of value for business and Technology and how to communicate to leaders.
• Understands how to increase alignment of Technology metrics and associated reporting to business-Critical Success Factors (CSFs) and SLAs and focus on value contribution of Technology activities.
• Builds effective teams that understand and commit to organizational goals; fosters goodwill and collaboration among team members and among teams; uses teams to address relevant issues; leads by example.
• Supports new USRS programs actively through participation, engaging, and coaching others. Challenges the status quo and champions new initiatives; acts as a catalyst of change and stimulates others to change; paves the way for needed changes; manages implementation effectively.
• Maintains accountability for meeting commitments and deadlines. Demonstrates principled leadership and sound business ethics; shows consistency among principles, values, and behavior; builds trust with others through own authenticity and follow-through on commitments.
• Applies appropriate metrics to measure, ensure, and demonstrate value of efforts. Analyzes issues and risks and uses sound judgment in managing them.
• Instills a sense of urgency in driving assignments to completion. Monitors progress of self and others and redirects efforts when goals are not being met.
• Interacts with business executives and articulate the tradeoffs and interdependencies of Technology capabilities as related to potential demand limitations (e.g., resources, funding) that have the potential to impact the proposed solution and/or implementation date to discuss proposed mitigation strategies.
• Draws upon communication skills to influence others or facilitate resolution of a problem / business issue. Uses negotiation skills when appropriate.
• Articulates the business case in financial terms, inclusive of total costs and benefits of 5 years – as well as “soft benefits” and associated descriptions to support Executive Committee deliberation, prioritization, and decision making.
• Identifies and cultivates relationships with key stakeholders representing a broad range of functions and levels; uses informal networks to get things done; builds strong external networks with people in the industry or profession.
• Actively attends to and conveys understanding of the comments and questions of others; listens well in a group. Creates an environment encouraging the open exchange of information and viewpoints.
• Values and supports diversity in the workplace.
• Applies self-management techniques to include acting with integrity, demonstrating adaptability, setting personal development goals, and working efficiently.

Qualifications:

Education/Licensing/Certification:

• Bachelor’s degree in computer science, business management, or related field or equivalent relevant experience.
• Professional Certifications a plus (e.g., PMI, ITIL, and Lean/Six Sigma).

Experience:

• Five years or more leading Technology/Business management activities of varying complexity and global scope.
• Three years responsible for managing portfolio of Technology/Business projects.

Knowledge and Skills:

• Experience with the field of Radiology (clinically, operationally or technically, etc) preferred
• Demonstrated success in communicating with key stakeholders at senior levels of the organization.
• Demonstrated ability to balance competing requirements and interests, keep team focused on top priorities, and find ways to achieve win-win or obtain acceptance/consensus for best compromise.

Our benefits package includes:

• Medical / Dental / Vision / Life / Pharmacy Plans
• 401(k) with Employer Contribution
• Paid Short-Term Disability
• Paid Vacation Time
• Flexible Time Off
• Colleague Referral Bonus Program