Team Lead

7 days ago

Pittsburgh, United States Exela Technologies Full time

Why Exela?

Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.


Job Summary: The Team Lead oversees the daily department production activity and facilitates departmental workflow, while working closely with the Supervisor and/or Manager. The Team Lead also trains, assists, and monitors staff.


Essential Functions & Responsibilities:

  • Inform, implement, and communicate all departmental and company policies and procedures.
  • At the direction of the Manager, Team Lead may communicate directly with client and/or client personnel on status of requests, disposition of inquiries, etc.
  • Assure that inventory audits are performed regularly, escalating any and all non-reconciled discrepancies to direct Manager.
  • Train new staff as needed, and coach/counsel staff with the assistance of the Manager.
  • Delegate and direct daily workflow needs to employees.
  • Monitor employee performance and attendance and submit appropriate documentation to Manager for disciplinary and performance review purposes.
  • Assure that safety protocols are followed at all times, escalating any issues directly to Management.
  • Perform daily inspection of facilities, assuring the site is clean, organized, and free of hazards as well as inspecting all entry points of breaches and/or potential breaches to building security. Escalate immediately, any issues of concern to Management.


Additional Office Responsibilities

  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high visibility office environment.
  • Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products.
  • Create inventory, service, and supply orders and returns.
  • Document information in all logs and reports with keen attention to detail.
  • Follow up and escalate service and supply requests with 3RD party vendors on an
  • ongoing basis.
  • Daily interaction with Customers, Service Technicians, Managers, and vendors.
  • Facilitate any shared e-mail boxes.
  • Perform other tasks as assigned and participate in cross-training
  • Adhere to all safety procedures

Key Skills:

  • Previous leadership experience required.
  • 1 - 3 years of office and/or clerical experience required.
  • Proficient in Microsoft Office.
  • Good communication skills, both written and verbal.
  • Proficient analytical, decision making, and problem solving skills.
  • Demonstrated excellent interpersonal/relationship skills
  • Excellent prioritizing and time management skills.


Minimum Qualifications:

  • 18 Years of Age or Older
  • High School Diploma or GED


Physical Requirements:

  • Required to stand, walk, simple grasp, reach with hands and arms
  • Repetitive motion is required; may require twisting/bending/climbing
  • May lift up to 50 lbs. frequently


Prior Helpful Experience May Include:

  • Familiarity with office equipment and procedures


Pay Disclosure:

"The pay range for this position starts at $27/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”


EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.

Exela endeavors to make www.exelatech.com accessible to any and all users. If you need assistance completing the application process, please contact us at recruitingsupport@exelatech.com.


Veterans

Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.


Pay Transparency Nondiscrimination Provision:

Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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