Customer Service Logistics

1 month ago


Carteret, United States JobSquad Staffing South Florida Full time
  • Schedule outbound and inbound shipments.
  • Provide input and complete freight bills.
  • Assist with the communications with carriers when issues arise.
  • Make recommendations with regard to transportation, routing, carrier selection and assist to meet customer requirements.
  • Prepare and review invoices, BL, AWB, HBL, MBL for accuracy.
  • Prepares invoice, bill of ladings, AES and other freight related documentation for commercial freight invoices and for ocean & air cargo.
  • Ensure all supporting documents are accurate, available and applicable to the customer order/shipment.
  • Organize pick-up schedules as applicable for cargo.
  • Request Bills of lading from shipping lines.
  • Scan and upload invoices, shipping documentation, as part of company guidelines.
  • Compile and submit accurate, regular and timely reports as requested.
  • Provide customer statistics regarding shipments via email or through verbal transmission.
  • Keep communication flowing with customer on a daily basis to ensure the highest customer service.
  • Process new rate requests, especially during the booking portion, along with pertinent information to pricing for rate submission and approval from customer.
  • Report and document any irregularities to Supervisor immediately.


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