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Community Association Director

5 months ago

Issaquah, United States The Schaaf Group Full time

COMMUNITY ASSOCIATION DIRECTOR


On behalf of our client, The Schaaf Group is honored to present the following opportunity


Are the words - Community, Ambassador, Engaging, Relationship Builder, Servant Leader, Inclusive, Integrity and Responsibility often used to describe you?


Do you desire a place to truly be the catalyst of positive change where your voice matters and your leadership with the noted traits above are not only needed, but also promoted for positive good?


Have you longed for a close-knit environment yet in a large developed community, within a beautiful setting to utilize your experience, talent and natural abilities to shine in a way that truly makes a difference and positively impacts the lives of thousands of families within your reach?

If this speaks to you, and you have the desired experience noted below, we wish to speak to you immediately.


POSITION SUMMARY:

As the Community Association Director (CAD) you will be the point of contact for the community of 3,100 homes/apartments in this 900-acre community. The HOA Board is seeking a CAD who will ignite the future of this community with leadership and a look towards expanding the communities reach in conjunction with the local and surrounding communities. The vision for this CAD is to lead community involvement and marketing in such a way that allows the community to become ‘The Most Desired’ community to live in, within the entire Pacific NW.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Manage the day-to-day administration of the HOA.
  2. Create an atmosphere of community and welcome engagement for the Residents, Staff and Board, while instilling and upholding a professional environment.
  3. Manage the hiring, training, mentoring and performance of the staff positions, including: Assistant Community Manager, Aquatic’s Director, Compliance Director, Maintenance Manager, Front Desk Manager and Events Coordinator.
  4. Negotiate and manage all major vendor contracts, such as landscaping, with an annual budget of $2.6M~, as well as the Payroll/HR vendor relationship, employee health, life and disability insurance providers.
  5. Conduct risk analysis assessment of association property liability and earthquake needs, as well as interviewing and managing the Insurance Broker.
  6. Responsible for Resident’s satisfaction with the Association staff and the service delivery, while also being responsible for launching new programs to address concerns.
  7. Develop and implement Residential Programs such as Maintenance programs.
  8. Manage Association’s communication program with Residents, such as the Community Magazine.
  9. Manage relationships with surrounding municipalities and their elected staff.
  10. Manage a Community Police Patrol, consisting of off-duty King County Sheriff deputies and other law enforcement personnel to patrol the community.
  11. Analyze internal systems and re-design and automate to effectively utilize technology rather than labor to improve delivery and service.
  12. Work with and attend all Committee and Board meetings each month.
  13. Prepare the agenda for monthly Board meetings and prepare individual binders with all supporting documents.
  14. Solicit Community ideas on Community Services, such as pool and other facilities, through interested parties, swim teams, and residents enabling the creation of a strategic plan to implement the selected changes.
  15. Liaise with other large Community Managers to distill ‘best practices’ that can be implemented at this Community.
  16. Refine and update Association’s Policies and Procedures.
  17. Plan and create and professionally deliver Annual Meeting, for all residents.
  18. Plan location, time and agenda for Annual Board and Staff Retreat.
  19. Increase the awareness of the Community via technology (i.e. social media), community events, publications, local Chambers, clubs and speaking engagements.
  20. Must be able to take initiative where required to see Board directives from concept, to decision, to execution and to completion.


QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below re representative of the knowledge, skill and/or ability required.


  • 5-10 years’ proven experience in a Community Manager or similar role.
  • A minimum of 3 (three) years Property Management or related field experience.such as Property Manager role
  • BS degree in Business, Marketing, Communications or relevant field or 10+ years of Property Management or related experience.
  • Experience planning and leading community initiatives
  • Ability to identify and track relevant community KPIs
  • Experience Board’s involvement
  • Knowledgeable about legislative and legal developments pertaining to nonprofit associations and community associations in general.
  • Strong organizational abilities and time-management skills.
  • Proven ability to work independently with the capacity to solve (or recommend effective solutions) to a diverse range of topics, including those of operational, financial, and technical in nature, as well as identifying solutions that may have legal implications for the HOA.
  • Professional verbal and written communication skills
  • Excellent writing skills
  • Excellent interpersonal and presentations skills
  • Must have proven experience in working on solutions in an innovative way to the good of the organization.
  • Hands on experience with website, and social media oversight/management.
  • Knowledge of online marketing
  • Attention to detail, critical-thinker and problem-solver
  • Must be bondable.
  • Ability to use networked PC's, working knowledge of Outlook, Excel and Word.
  • Certified Manager of Community Association (CMCA) or Professional Community Association Manager Certification (PCAM) - preferred