Product Success Manager

1 month ago

Charlotte, United States Elevate Digital Full time

Product Success Manager


Top Skills required:

  • SaaS
  • InsurTech
  • Product Management experience
  • Customer Success
  • Experience working in B2B enterprise subscription based platforms
  • Hubspot


We are looking for a highly motivated and experienced Product Success Manager to join our growing team. The ideal candidate will have a strong understanding of the SaaS market, ideally with Insurance experience/exposure, and a proven track record of success in developing and launching successful products.


As a Product Success Manager, you will be focused on product market success of the products. The candidate will be involved during implementation phases across our multi-product platform aligning to multiple lines of business including property management and auto dealerships. The candidate will engage direct with customers and be responsible for implementing, driving adoption and supporting the products i.e. a cross functional role straddling Product, Customer Experience and Support.


This role is essential to customer listening and streamlining the CX and Support feedback loop into product enhancements directly influencing the product roadmap and development of our Insurtech SaaS platform. Balancing the product development with product market fit, engineering development and execution will be key. The candidate will work directly with the engineering team as a product owner to help drive the outcomes of development and be involved in sprint planning, sprint reviews, demos etc.


The candidate will work directly with key stakeholders and key customers to collect market feedback and ensure customer listening and feedback is incorporated into the product. The role will partner closely with the sales, marketing and engineering teams to ensure product feedback across the lifecycle. The application is partner/customer initiated and consumer driven, therefore end consumer feedback will be important to collect and incorporate as well. This role will also partner with customer success and support to ensure seamless rollout and supportability for customer satisfaction and references.

Responsibilities:

• Work directly with customers to implement solutions

• Drive adoption and growth

• Focus on customer listening and feedback loop through implementation and support

• Gather and analyze user (customer/partner as well as consumer) feedback to improve the product

• Work with core team to ensure planning and execution aligns with roadmap.

• Manage the product launch and release process and track product performance.

• Drive product development and play a key role in designing the product experience ensuring that design meets customer objectives, end user experience and supportability

• Work closely with engineers, UX/UI designers, and other stakeholders to ensure that products meet the needs of users and business goals.

• Work closely with stakeholders, marketing managers, UI/UX designers, and software developers to deliver these goals.

• Understand data and technology, can comfortably converse with engineers, and liaise with business stakeholders.

• Gather requirements from multiple stakeholders, prioritize work, present priorities in sprint plans, schedule work by working closely with multiple groups globally.

• Influence product marketing strategies.

• Stay up-to-date on industry trends and best practices.

• Self-starter and self-motivated – Ability to think critically and problem solve to take on tasks and drive to closure.

• Intellectual Curiosity – Ready and willing to dive into areas of unknown and develop level of knowledge and understanding. Continuous learning.

• Will research on topics related to product design and development goals, formulate and share facts and opinions.

• Entrepreneurial mindset and background.

• Conduct market research to identify new business opportunities and potential clients.

• Conduct needs assessments and identify pain points to determine how our products and services can help potential clients achieve their business objectives.

• Provide feedback to marketing and product development teams on market trends and customers’ needs to inform future product and campaign development.

• Serve as conduit for market feedback to the product and development roadmap loop.

Qualifications:

• Bachelor's degree in business, finance, engineering or similar relevant from an accredited or recognized school

• Relevant course work and completed course projects or extracurricular projects to share

• 3-5+ years of experience in technical product management, preferably in the SaaS industry

• Experience working in B2B enterprise subscription based platforms

• Knowledge of how subscription management platforms interact with other related platforms such as e-commerce, CRM, and databases.

• Consumer product experience a plus

• Customer success and / or support experience a plus

• Strong understanding of the product development process

• Must be comfortable with data and data relationships with complex business rules

• Experience with Microsoft technologies (e.g. .Net and Azure) and front-end technologies such as REACT and Native REACT

• Experience with agile methodologies

• Ability to learn and understand complex technical ideas

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Strong analytical and problem-solving skills

Benefits

• Competitive salary and benefits package

• Chance to work on cutting-edge products at an innovative tech startup

• Collaborative and supportive work environment

• Opportunity to make a real impact on the company's success

If you are a highly motivated individual with a passion for innovation and building, we encourage you to apply

  • Product Success Manager

    1 month ago

    charlotte, United States Elevate Digital Full time

    Product Success Manager Top Skills required:SaaSInsurTech Product Management experience Customer Success Experience working in B2B enterprise subscription based platformsHubspotWe are looking for a highly motivated and experienced Product Success Manager to join our growing team. The ideal candidate will have a strong understanding of the SaaS market,...

  • Product Success Manager

    4 weeks ago

    Charlotte, United States elevate DIGITAL Full time

    Product Success Manager Top Skills required:SaaSInsurTech Product Management experience Customer Success Experience working in B2B enterprise subscription based platformsHubspotWe are looking for a highly motivated and experienced Product Success Manager to join our growing team. The ideal candidate will have a strong understanding of the SaaS market,...

  • Product Success Manager

    1 month ago

    charlotte, United States Elevate Digital Full time

    Product Success Manager Top Skills required:SaaSInsurTech Product Management experience Customer Success Experience working in B2B enterprise subscription based platformsHubspotWe are looking for a highly motivated and experienced Product Success Manager to join our growing team. The ideal candidate will have a strong understanding of the SaaS market,...

  • Product Success Manager

    3 weeks ago

    Charlotte, NC, United States Elevate Digital Full time

    Product Success Manager Top Skills required:SaaSInsurTech Product Management experience Customer Success Experience working in B2B enterprise subscription based platformsHubspotWe are looking for a highly motivated and experienced Product Success Manager to join our growing team. The ideal candidate will have a strong understanding of the SaaS market,...

  • Product Manager

    2 weeks ago

    Charlotte, United States Caring.com Full time

    Job DescriptionJob DescriptionProduct Manager – Care Seeker SuccessCaring.com is on a mission to support care seekers in finding the best solutions for their loved ones. Reporting to our Principal Product Manager for Care Seeker Success, you'll shape product strategy and lead key initiatives that directly help families navigate one of life's most...

  • Customer Success Account Manager

    6 months ago

    Charlotte, United States US Health Services Full time

    A Company Committed to Your Success Nowhere else in America will you find a better opportunity to enjoy personal satisfaction and professional achievement... because nowhere else in America will you find a company that is more committed to your success than USHA. You will work directly with Americas self-employed, small business owners and individuals to...

  • Product Manager

    2 weeks ago

    Charlotte, United States Rebyc Recruiting Full time

    Product Manager – HYBRID – FTE - $110-130k + BonusCritical role for a strong Product Manager who has previous experience working directly with on and offshore engineering teams. We are looking for an analytical thinker who understands components, flows, data etc. You must have full product life cycle management, requirements through prioritization and...

  • Product Manager

    2 weeks ago

    charlotte, United States Rebyc Recruiting Full time

    Product Manager – HYBRID – FTE - $110-130k + BonusCritical role for a strong Product Manager who has previous experience working directly with on and offshore engineering teams. We are looking for an analytical thinker who understands components, flows, data etc. You must have full product life cycle management, requirements through prioritization and...

  • Product Manager

    2 weeks ago

    Charlotte, United States Rebyc Recruiting Full time

    Product Manager – HYBRID – FTE - $110-130k + BonusCritical role for a strong Product Manager who has previous experience working directly with on and offshore engineering teams. We are looking for an analytical thinker who understands components, flows, data etc. You must have full product life cycle management, requirements through prioritization and...

  • Product Manager

    3 weeks ago

    Charlotte, United States Robert Half Full time

    We are seeking an experienced and proactive Product Manager with a strong background in full product management and development. The ideal candidate will have expertise in managing durable goods products, preferably those requiring complex development processes. This role is essential to driving product innovation, strategy, and lifecycle management from...

  • Product Manager

    2 weeks ago

    Charlotte, United States Robert Half Full time

    We are seeking an experienced and proactive Product Manager with a strong background in full product management and development. The ideal candidate will have expertise in managing durable goods products, preferably those requiring complex development processes. This role is essential to driving product innovation, strategy, and lifecycle management from...

  • Product Manager

    3 weeks ago

    charlotte, United States Robert Half Full time

    We are seeking an experienced and proactive Product Manager with a strong background in full product management and development. The ideal candidate will have expertise in managing durable goods products, preferably those requiring complex development processes. This role is essential to driving product innovation, strategy, and lifecycle management from...

  • Mortgage Broker

    3 weeks ago

    Charlotte, United States Success Lending Full time

    Our team is looking for a highly motivated and entrepreneurial-minded mortgage broker to join our successful lending team. The ideal candidate will have an established book of real estate and lending institution contacts, a firm grasp on industry trends, and a proven track record of matching lenders and mortgage products to potential borrowers. If you are...

  • Customer Success Manager

    2 weeks ago

    Charlotte, United States Panoptyc Full time

    About The Company Panoptyc uses AI and manual review to detect theft at over 15,000 markets in the US. We serve Fortune 500 companies and SMBs alike. Our fully remote team has grown rapidly and we're looking to expand our team with top talent from around the world. What We're Looking For Join our dynamic team at Panoptyc and be at the forefront of...

  • Customer Success Manager

    2 months ago

    Charlotte, United States Panoptyc Full time

    About The Company Panoptyc uses AI and manual review to detect theft at over 15,000 markets in the US. We serve Fortune 500 companies and SMBs alike. Our fully remote team has grown rapidly and we're looking to expand our team with top talent from around the world. What We're Looking For Join our dynamic team at Panoptyc and be at the forefront of...

  • Customer Success Manager

    5 days ago

    Charlotte, United States Panoptyc Full time

    About The Company Panoptyc uses AI and manual review to detect theft at over 15,000 markets in the US. We serve Fortune 500 companies and SMBs alike. Our fully remote team has grown rapidly and we're looking to expand our team with top talent from around the world. What We're Looking For Join our dynamic team at Panoptyc and be at the forefront of...

  • Enterprise Reimbursement Success Manager

    4 weeks ago

    Charlotte, United States Prochant US Full time

    We are seeking a skilled and experienced Enterprise Reimbursement Success Manager (RSM) to join our team. The RSM will be responsible for ensuring the success of our enterprise clients by managing and optimizing their revenue cycle processes. This role requires a deep understanding of the RCM industry, strong analytical skills, and the ability to build and...

  • Director, Product Management

    1 month ago

    Charlotte, United States Robert Half Full time

    Job DescriptionJob DescriptionDevelop and execute a clear product vision and strategy for the company’s SaaS offerings, aligning product initiatives with business goals and customer needs.Lead, mentor, and manage a team of Product Managers and Product Owners, fostering collaboration across engineering, UX, marketing, sales, and customer success teams to...

  • Director, Product Management

    4 weeks ago

    Charlotte, United States Robert Half Full time

    Job DescriptionJob DescriptionDevelop and execute a clear product vision and strategy for the company’s SaaS offerings, aligning product initiatives with business goals and customer needs.Lead, mentor, and manage a team of Product Managers and Product Owners, fostering collaboration across engineering, UX, marketing, sales, and customer success teams to...

  • Production Manager

    3 weeks ago

    Charlotte, United States Omada Search Full time

    The Production Manager will oversee and manage the operation of chemical production at the plant, ensuring that safety, quantity, and quality requirements are met. The Production Manager will plan and oversee the daily operations of the organization to ensure goals and objectives are achieved. The Production Manager should be willing to play a larger role in...