Customer Account Specialist

1 week ago


Charlotte, United States TRC Talent Solutions Full time

Customer Account SpecialistInternational Company located south of Charlotte is adding a Customer Account Specialist to their team. You will be responsible for providing all aspects of customer service from assisting customers via phone or email, to order entry and management in SAP. Salary up to $60K plus bonus.Responsibilities IncludeRespond to customer inquiries such as delivery dates, pricing, shipment tracking, product specifications and performanceProcess and audit orders for accuracy from customersProcess credits / returnsSupport in resolving shipment issues that may occur with the warehouse and channel partners.Respond to customer inquiries such as delivery dates, pricing, shipment tracking, product specifications and performanceAssist customers in the selection of products.Utilize CRM (SalesForce) and any other customer support software that track and measure sales activities.Work in conjunction with Marketing to provide support with sales and marketing programs.Collaborate with internal departments to provide excellent customer experienceRequirements Include:Three plus years in a customer support roleSAP preferredSalesForce preferredMicrosoft OfficeGreat communication skills both written and verbal



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