Cloud Operation Engineer

2 months ago

Anaheim, United States Autel Energy - North America Full time

Autel was proud to announce the launch of our EV Charging and Energy Solutions product line in 2022, providing state-of-the-art solutions that meet the highest quality standards, feature the latest technological advancements, and are the best-valued products in the industry. Backed by our global brand reputation and a strong international presence in over 70 countries, Autel is committed to delivering green energy solutions that combine hardware, software, and support to meet the diverse needs of all our customers.

At Autel, we firmly believe in the significance of delivering top-quality products and services that exceed our customers' expectations. Therefore, we have assembled a client-oriented sales, marketing, and service team committed to understanding and fulfilling the unique requirements of each client. Furthermore, our team of seasoned engineers and technicians is passionate about ensuring that our products are not only reliable, efficient, and user-friendly but also setting the industry standard for excellence.

As a leading provider of EV Charging and Energy Solutions, Autel is committed to driving the adoption of sustainable energy solutions and helping our customers reduce their carbon footprint. We look forward to working with you to create a more sustainable future and power the planet.



The Role


The Cloud Operation Engineer will work closely with sales, customer service, RD, QA team, and customers, and be the owner of Autel’s cloud solution to manage the product, test new features, and solve real-world problems. The key responsibilities include:

  • Support sales team as a key technical advisor for Autel cloud solution.
  • Support customers with software-related topics, such as cloud function, OCPP integration, cyber security discussion, etc.
  • Participate in the customer RFP responses.
  • Collect market information and customer feedback and communicate with R&D regularly to help improve our existing and develop future solutions.
  • Plan and oversee Autel EV Charger software rollouts, and work closely with marketing to better promote Autel Cloud solution.
  • Maintain and create Autel Cloud product-related documents.



Ideal Candidate


  • Experience in SaaS product management or technical support role, preferably in EV charging industry
  • Familiar with Fleet Management and Fleet charging solution is a big plus.
  • Familiar with OCPP integration and cyber security topics.
  • Customer-oriented mindset with strong track record of creating world class customer experience
  • Can-do attitude and can push through obstacles and challenges to get job done.
  • Experience using analytics, user research and other approaches to make decisions and iterate on the product
  • Excellent verbal and written communication skills to communicate effectively internally and externally.
  • Collaborative team player
  • Bachelor’s degree in technical field or equivalent work experience


Diversity


Autel is committed to building a diverse and inclusive workforce that reflects the global community. We believe that diversity brings unique perspectives, creativity, and innovation, and is essential for our success.


In our global recruitment process, we strive to attract candidates from different backgrounds, including but not limited to race, ethnicity, gender, sexual orientation, age, religion, and disability. We aim to provide equal opportunities for all qualified candidates and ensure that our hiring decisions are based on merit and ability. And if you are from a minority group, we highly encourage you to apply our jobs.


We will create an inclusive workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We will provide training and support to our employees to promote diversity and inclusion awareness and to foster a culture of acceptance and understanding.



Data


Identity and Contact Details of the Controller:


Autel Intelligent Technology Corp., Ltd.

Rainbow Technology Building, 36, Gaoxin North 6th Revenue, Nanshan, Shenzhen, 518057, China

Yangkunpeng@autel.com


Purpose of Processing and Legal Basis:We collect and process your personal data solely for the purpose of managing our recruitment process. This includes assessing your suitability for the positions you apply for, conducting interviews, making hiring decisions, and fulfilling legal or regulatory requirements if necessary. The legal basis for this processing is our legitimate interest in hiring new employees and compliance with legal obligations.


Categories of Personal Data: We collect only the minimum necessary personal data for the purposes of the recruitment process. This includes your name, contact details, CV, work history, educational qualifications, references, and any other information necessary for the role you are applying for.


Recipients of Personal Data: Your personal data is shared internally only with those members of our staff who are directly involved in the recruitment process. We do not share your personal data with third parties without your explicit consent, except when required by law or where necessary for the performance of our contract with you.


Data Retention: We retain your personal data for a period of six months after the end of the recruitment process. If we wish to retain your data for a longer period for the purpose of future suitable job opportunities, we will ask for your explicit consent.


Your Rights: You have the right to access, correct, or delete your personal data, restrict or object to its processing, or request its portability. You also have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.


Data Security: We have implemented stringent security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include encryption, pseudonymization, access controls, and audit trails.


Automated Decision-Making: We do not use automated decision-making, including profiling, in the processing of your personal data for the recruitment process.


Changes to This Privacy Statement: We reserve the right to update this privacy statement at any time. We will notify you if we make significant changes, and we will ask for your consent where required by law.


Contact: If you have any questions about this privacy statement or how and why we process personal data, please contact our Data Protection Officer at: Yangkunpeng@autel.com

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