Customer Success Specialist

4 weeks ago


Mount Clemens, United States Klutch MFM Full time

You are not applying for a role with KLUTCH MFM...We are a recruiting service and our client is a leader in the 3PL Industry


See below


About the Company

We are seeking a proactive and customer-focused Customer Success Specialist to join our team. This role is integral in ensuring client satisfaction, optimizing service delivery, and building long-term partnerships. As a key member of our customer success team in the 3PL industry, you will act as the primary point of contact for our clients, ensuring their logistics needs are met efficiently and effectively.


About the Role

Client Relationship Management



  • Serve as the primary liaison between clients and internal teams.
  • Build and maintain strong, long-term relationships with key stakeholders.
  • Proactively address client concerns and foster a culture of trust and reliability.



Onboarding & Implementation



  • Guide new clients through the onboarding process, ensuring a seamless transition to our 3PL services.
  • Collaborate with internal teams to set up and optimize supply chain solutions tailored to client needs.



Performance Monitoring & Reporting



  • Monitor key performance metrics (KPIs) such as delivery accuracy, transit times, and customer satisfaction scores.
  • Provide regular performance updates to clients, including actionable insights for improvement.



Issue Resolution



  • Act as a point of escalation for client concerns, ensuring swift and satisfactory resolutions.
  • Coordinate with operations, warehouse, and transportation teams to address and resolve service challenges.



Client Growth & Retention



  • Identify opportunities to expand client accounts by offering additional services or solutions.
  • Conduct regular account reviews to ensure clients’ evolving logistics needs are met.
  • Develop strategies to improve client retention and satisfaction rates.


Qualifications

Experience:

  • Familiarity with supply chain operations and logistics processes is highly desirable.



Skills:



  • Strong interpersonal and communication skills.
  • Excellent problem-solving and conflict-resolution abilities.
  • Proficiency in CRM software and logistics management platforms.
  • Ability to analyze data and translate it into actionable insights.



Education:



  • Bachelor’s degree in business, logistics, supply chain management, or a related field preferred.


Pay range and compensation package

What We Offer:



  • A dynamic and collaborative work environment.
  • Competitive salary and performance-based incentives.
  • Opportunities for professional growth and development.
  • Comprehensive benefits package.


Equal Opportunity Statement

Join us in reshaping the future of logistics and customer success



  • mount clemens, United States Klutch MFM Full time

    You are not applying for a role with KLUTCH MFM...We are a recruiting service and our client is a leader in the 3PL IndustrySee belowAbout the CompanyWe are seeking a proactive and customer-focused Customer Success Specialist to join our team. This role is integral in ensuring client satisfaction, optimizing service delivery, and building long-term...


  • Mount Clemens, Michigan, United States Logistics Company Full time

    Job OverviewWe are seeking a proactive and customer-focused individual to join our team as a Logistics Customer Success Professional. This role is integral in ensuring client satisfaction, optimizing service delivery, and building long-term partnerships. As a key member of our customer success team in the 3PL industry, you will act as the primary point of...


  • Mount Pleasant, Utah, United States USHEALTH - South Carolina (BUL-CH) Full time

    Unleash Your Professional PotentialDiscover a Rewarding Career Path with USHEALTH in Arkansas!The top performer will enjoy a salary range of $55,000 to $95,000 per year, plus weekly compensation from commission advances, cash bonuses, and incentive contests. We also offer an extensive product portfolio and multiple product lines to support client success.Our...


  • Mount Clemens, Michigan, United States Logistics Company Full time

    About Logistics CompanyWe are seeking a proactive and customer-focused Supply Chain Success Professional to join our team in the 3PL industry. This role is integral in ensuring client satisfaction, optimizing service delivery, and building long-term partnerships.Job OverviewJob Title: Supply Chain Success ProfessionalJob Type: Full-timeKey...


  • Mount Airy, North Carolina, United States Connie Snook - State Farm Agent Full time

    Position SummaryThe Customer Success Associate role at Connie Snook - State Farm Agent is ideal for an experienced sales professional looking to leverage their skills in marketing products and services based on customer needs. With a focus on dedicated customer service and effective communication, this position offers growth potential and opportunities for...


  • Rocky Mount, North Carolina, United States Chris Canady - State Farm Agent Full time

    About UsAt Chris Canady - State Farm Agent, we value meaningful relationships with our customers. As a key member of our team, you will be vital to our daily business operations and customer success.We are committed to improving the lives of our customers by proactively marketing relevant products and services that meet their unique needs. If you are an...


  • Rocky Mount, North Carolina, United States Communities In Schools North Carolina Full time

    Job OverviewThe Student Success Specialist will work closely with school staff to assess and prioritize student needs, developing comprehensive plans to support academic achievement. This role requires strong analytical and communication skills, as well as the ability to work effectively with multiple stakeholders.


  • Mount Clemens, United States Small Business Health Insurance LLC Full time

    Job DescriptionJob DescriptionAs a Customer Service Representative that specializes in the submission process, you will provide the highest level of customer service to our clients over the phone, email and any other form of correspondence. You will be the primary point of contact for all submission of new apps in which you will create the client profile and...


  • Mount Clemens, Michigan, United States Family Dollar Full time

    Job OverviewFamily Dollar is seeking a skilled Customer Service Associate to provide exceptional shopping experiences for customers in the Detroit area. This role involves working in a fast-paced retail environment, interacting with customers, and maintaining a clean store environment.About the RoleThis position requires excellent communication skills,...


  • Mount Clemens, Michigan, United States Genie Healthcare Full time

    Genie Healthcare is a leading provider of medical staffing solutions. As a Diagnostic Imaging Specialist, you will have the opportunity to work in a fast-paced environment with a dynamic team.About the JobWe are seeking a highly skilled and experienced Diagnostic Imaging Specialist to join our team for a 13-week contract at one of our esteemed facilities....


  • Mount Clemens, Michigan, United States Logistics Company Full time

    Job Summary:We are seeking a skilled and experienced professional to join our team as a Supply Chain Specialist. In this role, you will be responsible for managing and optimizing supply chain operations, ensuring that logistics needs are met efficiently and effectively. As a key member of our customer success team in the 3PL industry, you will act as the...


  • Mount Clemens, Michigan, United States Focus Staff Full time

    Company OverviewFocus Staff is a renowned travel healthcare professional staffing agency, committed to connecting exceptional individuals with outstanding opportunities across the United States and the Virgin Islands.Compensation PackageWe offer a competitive pay package based on 12 hour shifts and 36 hours per week, inclusive of a tax-free stipend amount...


  • Mount Clemens, Michigan, United States American Traveler Full time

    American Traveler offers a unique opportunity for a qualified professional to work in a dynamic environment as a Mobile Diagnostic Imaging Specialist.Key DetailsDuration: 13 weeksHours per week: 36 hours, with 12-hour night shiftsSpecialty: MRI TechnologistThe ideal candidate must possess the necessary state licensure, proof of work eligibility in the U.S.,...


  • Mount Clemens, Michigan, United States Host Healthcare Full time

    Host Healthcare, a renowned travel healthcare company, is seeking an experienced Medical Imaging Specialist to join their team for a travel assignment in Michigan.Job OverviewThe ideal candidate will possess excellent technical skills and have a strong passion for delivering high-quality patient care. As a Medical Imaging Specialist with Host Healthcare, you...


  • Mount Clemens, Michigan, United States Logistics Company Full time

    Job Overview:We are seeking a skilled and motivated professional to join our team as a Customer Experience Manager. In this role, you will be responsible for ensuring client satisfaction, optimizing service delivery, and building long-term partnerships. As a key member of our customer success team in the 3PL industry, you will act as the primary point of...


  • Mount Clemens, Michigan, United States OneStaff Medical Full time

    At OneStaff Medical, we pride ourselves on being a trusted partner for traveling professionals. As a Medical Care Specialist, you will have the opportunity to work in a variety of settings and gain valuable experience in telemetry nursing.About the RoleThis position requires an experienced RN with a strong background in telemetry care. The successful...


  • Mount Clemens, Michigan, United States SVS Vision, Inc. Full time

    **Responsibilities:**The Relationship Marketing Specialist will develop and implement CRM strategies to improve customer engagement, share of wallet, and retention across both retail and online channels for Fielmann USA brands.This includes managing CRM systems, creating targeted marketing campaigns, analyzing customer data, and optimizing customer...


  • Mount Clemens, Michigan, United States Logistics Company Full time

    Job ProfileLogistics Customer Success Professionals play a critical role in ensuring client satisfaction, optimizing service delivery, and building long-term partnerships. As a key member of our customer success team, you will act as the primary point of contact for our clients, ensuring their logistics needs are met efficiently and effectively.Key...


  • Mount Clemens, Michigan, United States Travel Nurses, Inc. Full time

    Establish your career as a Telehealth Nurse Specialist with Travel Nurses, Inc. We are seeking a dedicated and skilled RN to join our team in Mount Clemens, Michigan.About the OpportunityThis 13-week contract offers a competitive salary of $140-$170 per hour, depending on experience. As a Telehealth Nurse Specialist, you will provide high-quality patient...


  • Mount Clemens, Michigan, United States CrossMed Full time

    Job OverviewCrossMed is currently seeking a skilled Medical Imaging Specialist for an exciting travel opportunity in Mount Clemens, Michigan.About the PositionSpecialty: MRI TechnologistDiscipline: Allied Health ProfessionalDuration: 13 weeksHours Per Week: 36Shift: 12 hoursThe selected candidate will be responsible for working closely with healthcare...