Salesforce Administrator- HYBRID

2 weeks ago

Jacksonville, United States Jimerson Birr Full time

At Jimerson Birr, our team has accepted the lasting responsibility of protecting our clients’ rights, businesses, properties, investments and finances. In both established and emerging businesses, our professionals are integral, trusted advisers and advocates, giving our clients insights into legal and business considerations that guide prudent decision making. We work with some of the world’s most respected and well-established businesses, as well as start-up visionaries, and individuals looking to overcome challenges.


Our award-winning law firm is at its best when it helps clients set measurable goals and develops multi-level strategies to achieve them. Our lawyers are trained to take ownership of our clients’ challenges by getting close to the problem and close to the people who can benefit from the solutions we provide. We’re business-oriented lawyers equally comfortable as community leaders, private transaction counselors or courtroom advocates. We pride ourselves on our people and their collective achievements. Besides our long list of legal industry honors, the firm has a track record spanning over a decade winning local, state and national awards for being a “Best Company to Work For,” “Fastest Growing Company,” and “Best Law Firms in America.”


Our atmosphere and award-winning firm culture is collegial and professional, and our shared commitment to professional development is superior to our contemporaries. To learn more about our firm culture, please visit our website.


ABOUT THE POSITION:


Summary:

The Salesforce Administrator will be responsible for the management, configuration, and optimization of our Salesforce platform. This role requires a proactive approach to ensuring the Salesforce environment is aligned with the organization’s goals and fully supports the needs of various departments. The ideal candidate will possess a diverse skill set that extends beyond core administration, making them more self-sufficient in participating in complex projects, integrations, and data analysis.


Key Responsibilities:


  • Manages and maintains the Salesforce platform, including user management, security settings, data integrity, and system upgrades.
  • Implements and optimizes Salesforce processes, workflows, validation rules, and automation (e.g., Process Builder, Flow).
  • Collaborates with stakeholders to gather requirements and translate business needs into effective Salesforce solutions.
  • Builds custom reports, dashboards, and data visualizations to provide actionable insights to the organization.
  • Oversees the integration of Salesforce with other systems, ensuring seamless data flow and process automation.
  • Participates in Salesforce-related projects, ensuring on-time delivery and alignment with business goals.
  • Provides ongoing support and training to users, ensuring they are equipped to utilize Salesforce effectively.
  • Monitors and manages Salesforce releases and updates to ensure smooth operation and compatibility with custom developments.
  • Works closely within a cross-functional Scrum team, actively participating in sprint planning, daily stand-ups, backlog refinement, and reviews.
  • Collaborates with stakeholders, scrum team, and other IT professionals to align Salesforce initiatives with broader IT strategies, ensuring that projects are delivered efficiently and contributes to the overall success of the IT department and firm.


Success in this position goes beyond mere accomplishments; it culminates in personal and professional fulfillment. High performers in this role reach a state where creativity flows effortlessly, challenges are embraced as opportunities, and solutions are delivered with impact. Victory in this position is defined by continuous growth, both professionally and personally, where each milestone achieved sets the stage for even greater achievements. Significant career ascension and monetary rewards await those who flourish in this role.


WHO WOULD DO WELL IN THIS POSITION?


Skills, Experience and Certifications:

  • Salesforce Administrator Certification: Core knowledge of Salesforce platform management.
  • 3-5 years of experience as a Salesforce Administrator or in a similar role.
  • Demonstrated experience with Salesforce integrations, data management, and end-user support.
  • Proven track record of participating in Salesforce projects or initiatives from concept to completion
  • Project Management: Experience with Agile methodologies.
  • IT and Security: Understanding of IT fundamentals and cybersecurity best practices (e.g., CompTIA Security+).
  • Strong problem-solving abilities with a proactive approach to identifying and addressing potential issues.
  • Excellent communication and collaboration skills to work effectively with cross-functional teams.
  • Ability to manage multiple tasks and projects simultaneously, prioritizing based on business needs.

Preferred Skills and Certifications

  • Salesforce Advanced Administrator Certification (Preferred): Advanced skills in complex automation, reporting, and security.
  • Salesforce Platform App Builder Certification (Preferred): Ability to create custom applications and solutions within Salesforce.
  • Technical Skills (Preferred): Basic programming knowledge (e.g., Apex, JavaScript) for custom development, API integration experience.
  • Data and Analytics (Preferred): Proficiency in data management, and data visualization tools (e.g., Tableau).



Our core values are simple: Commitment to service; Commitment to quality; Commitment to results.

Jimerson Birr is an equal opportunity employer. All qualified applicants receive consideration for employment and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, disability, veteran status, gender identity and marital status.

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