Director of Retail and Sustainability

3 weeks ago

Palm Beach, United States Coastal Stewards Full time

Summary:


The Director of Retail is responsible for the overall management and operation of The Coastal Stewards Gift Store located at Gumbo Limbo Nature Center and its online store.  The Director supports the overall mission of The Coastal Stewards by offering sustainable merchandise and education to inspire change in customers’ everyday purchasing and product use decisions.  The Director is a vital lead ambassador for The Coastal Stewards and demonstrates a true belief and commitment to its mission and is resourceful in spreading awareness of the mission.


Areas of Expertise:


Leadership

Creates a positive and fun workplace by providing guidance and support, challenging Retail Ambassadors and volunteers to be their best and supporting learning opportunities for the team.

Builds, maintains, and enhances relationships with vendors, donors and members of The Coastal Stewards, customers, the retail team, and The Coastal Stewards leadership team.

Exhibits the highest standards of retail operations and trains each new hire in all standards of retail expectations:  excellent salesmanship, strong customer service skills, accurate shipment processing, visually dynamic merchandise displays, and high-level store cleanliness and appearance.

Maintains a continuous presence in the store to provide leadership to staff, to be the example of commanding selling skills, to seize and take advantage of otherwise lost selling opportunities, and to identify personnel issues, merchandise and customer service areas that need improvement and to resolve them quickly with operational and leadership abilities.

Establishes and cultivates open communication with Retail Ambassadors, volunteers, and organizational leadership.

Inspires and motivates Retail Ambassadors and volunteers in creating an enthusiastic, confident, and cohesive team while providing the team with the necessary tools to succeed.

 

Financial

Responsible for the overall accuracy, thoroughness, and reliability of the operations of the physical and online store.

Works with CFO/CEO to create an annual budget and maintains accurate records of accountability for Gift Store expenditures.

Analyzes monthly Profit and Loss statements for discussion with CFO/CEO.

Prepares monthly Board reports summarizing Retail Operations and attends all monthly Finance Committee meetings and all quarterly Board meetings to deliver monthly report.

Reports monthly sales taxes collected, reconciles monthly credit card statements, and handles all cash deposits weekly.

Approves all Gift Store invoices on a weekly basis and forwards to CFO for payment.  Contacts vendors for clarification if necessary.

Follows all cash handling procedures and trains the team. Reviews any discrepancies to resolution.

 

Buying

Follows sustainability criteria when making buying decisions as it is the basis for the identity and success of the store. 

Builds and maintains strong relationships with vendors to further the mission of The Coastal Stewards.

Ensures adequate inventory levels necessary to meet budgeted sales.

Reviews buying options for keeping costs low and gross margin higher.

Attends at least one Gift Show per year when budget permits.

 

Inventory Control

Accurately processes shipments with careful consideration of damages, shortages/overages, and ticketing to control shrink.

Processes purchase orders accurately and timely.

Trains team in accurate POS procedures.

Performs an annual physical inventory and reports results to CEO/CFO and Board.


Online Store Presence

Maintains a dynamic online store with a selection of sustainable merchandise found in the physical store.

Verifies that the inventory count is accurate for all products within the online store.

Sends email marketing campaigns to build both awareness and sales for the online store and for the physical store special events.

Updates content within the online store to align with The Coastal Stewards mission.

 

Human Resources

Prepares biweekly store schedules for Retail Ambassadors and Volunteers and approves payroll hours in ADP.

Utilizes Basecamp and prepares biweekly Director timesheet.

Conducts annual performance reviews for Retail Ambassadors

Holds bimonthly store meetings.

Adheres to all policies and procedures detailed in the Personnel Handbook.


Qualifications

A successful Director of Retail is energetic, enthusiastic, and detail-oriented who possesses a great deal of patience.  The Director must be as adept at resolving interpersonal and customer issues as they are at analyzing Profit and Loss statements and feels comfortable both behind-the-scenes and in-the-spotlight.  In addition to these general skills and personality traits, this role requires the following skills and qualifications.

  • Communication Skills: Due to the social nature of the work, the Director must display excellent written, verbal and listening skills to effectively communicate with staff/volunteers, customers, vendors, and organizational leadership.
  • Selling and Customer Service Skills: To meet customer needs, diffuse tense situations, and resolve conflicts, the Director must display commanding selling and customer service skills.
  • Leadership Skills: The Director must efficiently and effectively lead many Retail Ambassadors and volunteers by planning, prioritizing, and delegating workloads.
  • Inventory and Merchandising Strategies:  Through effective planning, the Director must control the management of buying and merchandising products, cost of goods sold, and profit and loss results.
  • Organizational Skills: The organization of important physical and electronic documents and emails, as well as the efficient use of space in stock organization are critical to the overall success of the Director.
  • Marketing and Outreach Skills:  To promote the mission of the organization and the store, the Director must collaborate with vendors and organizational leadership to hold outside events, sometimes as separate Retail events and other times in cooperation with special organization events.
  • Physical Requirements:  

Ability to stand for extended periods.

Ability to be stationary at a desk for extended periods.

Ability to ascend and descend a ladder safely.

Ability to work outdoors and indoors.

Possesses a valid Florida Driver’s license and ability to operate a vehicle.

While performing the duties of the position:

The employee is required to talk and hear.

The employee is required to sit and stand and frequently stoop or kneel.

The employee must be able to lift to 35 pounds.


o   Availability:  The Director is expected to be available to work nights and weekends.


o   Education:  Bachelor’s Degree


o   Experience:  At least 2 years of Retail Management with buying experience, non-profit retail experience preferred.


o   Tools of the Trade:

  1. Recent versions of Microsoft Office software suites including Excel and Word.
  2. Telecommunications equipment including telephone, TV, and walkie-talkies.
  3. Retail Software in use is Shopify; demonstrated proficiency is not required but highly preferred.

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