Account Specialist
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
This position is based in our Las Vegas, Nevada office.
Responsibilities:
- Makes outbound calls and answers high volume of inbound attorney and medical provider calls daily and obtains status and updates for settled and approved cases
- Answers questions including account holder and balance inquiries, and provides MoveDocs access to attorneys as requested
- Manages and records bills, and treatment balances
- Creates demand and pay off letters and negotiates payments
- Drafts correspondence including letters, emails and faxes as required
- Delivers customer satisfaction through timely, accurate communications
- Develops rapport with the attorneys, firms, and medical providers
- Achieves weekly volume targets and quarterly measurements to receive extra incentive awards
- High School or GED required
- Previous experience with law firms, in account management, customer service or collections preferred
- Knowledge or experience with personal injury, medical billing, custodian of records a plus
- Negotiation skills a plus but not required
- Self-motivated with desire to build great relationships, and to meet and exceed goals
- Ability to multitask from application to application while on the phone and the computer is a must
- Able to adapt to change and pivot easily between tasks
- Ability to work quickly and accurately to meet tight deadlines
- Possess excellent verbal and written communication skills to handle interactions with attorneys and medical providers
- Basic proficiency in Microsoft Excel, Microsoft Word, and Outlook
MoveDocs offers competitive compensation, and benefits that includes medical, dental, vision and life insurance plans, plus paid time off.
About Us:
When life gets hard, we make it easier Libra Solutions simplifies and eases the burden of legal processes for plaintiffs, heirs, and the attorneys and healthcare providers who serve them. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their respective industries.
- MoveDocs is a technology-enabled services company designed as an end-to-end solution for personal injury law firms andhealthcare providers. We are focused on helping uninsured and under-insured patients gain access to healthcare they needthat would otherwise be unable to access or afford. We are proud of our mission and are passionate about applyingtechnology to the challenge of making healthcare more accessible.
- Oasis Financial is the most recognized national brand and industry leader in consumer legal funding. Oasis helps plaintiffsregain control by helping to cover essential living expenses while they await legal settlements. Oasis Financial is also afounding partner of ARC, the Alliance for Responsible Consumer Lending, and APA, Americans for Patient Access.
- Probate Advance is the industry’s leading inheritance funding provider, providing heirs with the money they need until thelengthy inheritance process is completed.
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