Clinician Relations Specialist

5 days ago

Alpharetta, United States LocumTenens.com Full time

The Clinician Relations Specialist facilitates relationships with clinicians with timely information and provides a primary point of contact for clinicians when starting new assignments and while on assignment. The incumbent develops a strong understanding of clinician needs, provides ongoing communication with clinicians, coordinates successful clinician onboarding, and continues a strong relationship throughout assignment.


ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Provides Concierge Service to Clinicians – 50%

  • Builds relationships with clinicians and establishes open communication
  • Provides personalized guidance, builds rapport, and provides quick responses to clinician inquiries
  • Builds and improves relationships with clinicians
  • Identifies potential opportunities and inform the sales team to follow up
  • Educates and informs clinicians about the company’s products and services
  • Consistent communication via all communication methods to ensure the clinician is prepared
  • Completes introduction phone call with clinicians for all new assignments
  • Walks clinicians through the online credentialing application and assists with completion
  • Helps clinicians with digital submission of required documents
  • Confirms clinician completion of appropriate agreements
  • Guides clinicians through timekeeping systems and ensures accurate data entry
  • Completes regular touchpoints with clinicians to confirm preparation for a new assignment and any adjustments needed while on assignment


Coordinates and Communicates Clinician Assignment Details - 30%

  • Serves as a liaison between clinicians and the travel team for all aspects of clinician travel throughout the assignment
  • Gathers clinician travel preferences and assignment specific travel requirements based on client guidelines
  • Communicates with clinicians regarding relevant concerns, necessary documentation, and suggestions for improvements to processes; completes all assignment-related activities and Salesforce documentation timely
  • Prepares travel packets and coordinates assignment logistics for the duration of the booking
  • Collects vendor set-up information from clinicians and clients to ensure a successful start to assignments
  • Ensures all necessary documentation for taxes, clinician payment, etc. is in order and processed timely
  • Answers clinician questions about the assignment purpose and details
  • Obtains contact details for specific assignments and enters them into Salesforce
  • Implements Salesforce enhancements and best practice updates into the daily routine


Internal Communication Liaison- 15%

  • Coordinates with Recruiter, CVO, CC and other internal members of LT as needed to identify areas of communication or application support needed
  • Document interactions and assignment specific details in SalesForce
  • Facilitates any clinician questions or additional information requested to internal departments
  • Executes Customer Care strategies, working with all specialty teams in the company
  • Provides travel updates to Production and Customer Care teams as needed; participates in quarterly On Call Forum meetings and attends division production meetings as requested


Obtain and Communicate Day 1 Details- 5%

  • Coordinate with the Salesperson to complete the day 1 detail form
  • Determine additional details to include to prepare the clinician for a successful start on-site
  • Confirm and document details for the clinician
  • Detail and explain pay schedule and timesheet instructions


SECONDARY FUNCTIONS (IF APPLICABLE)

  • May work on special projects or other duties as assigned
  • Operates Client Billing/Sales Portal Platforms
  • May need to assist with pre-assignment duties that are required prior to the producer creating a booking
  • Occasional after-hours call work
  • May act as a backup call contact for new Customer Care Specialists
  • Attends and participates in roundtable meetings
  • Participates in tech testing as needed


SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

  • Communicates with external clients and/or clinicians regularly


QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

  • High School Diploma or equivalent required; Bachelor’s degree preferred
  • 2+ years of customer relations experience preferred


KNOWLEDGE, SKILLS, AND ABILITIES

  • Ability to adhere to and exhibit the Company Values at all times
  • Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
  • Working knowledge of Salesforce or relative CRM systems
  • Working knowledge of document management systems
  • Ability to effectively manage multiple competing priorities in a fast-paced environment
  • Excellent communication skills - both oral and written
  • Ability to build strong business relationships at all levels
  • Strong interpersonal skills
  • Strong attention to detail
  • Strong organizational and time management skills
  • Ability to work independently and collaboratively
  • Solid critical thinking and creative problem-solving skills
  • Ability to consistently meet goals, commitments, and deadlines
  • Ability to work with sensitive information and maintain confidentiality
  • Ability to adapt to technology and workflow changes


KEY COMPETENCIES REQUIRED

  • Customer Focus
  • Tech Savvy
  • Action Oriented
  • Interpersonal Savvy
  • Communicates Effectively
  • Manages Conflict
  • Decision Quality
  • Instills Trust
  • Collaborates
  • Demonstrates Self-Awareness
  • Manages Complexity
  • Situational Adaptability


PHYSICAL, MENTAL, WORKING CONDITIONS, AND TRAVEL REQUIREMENTS

  • Typical office environment - sedentary with typing, writing, and reading requirements
  • May be able to sit or stand
  • Speaking, reading, writing, ability to use a telephone and computer
  • Ability to exert up to 10 lbs. of force occasionally
  • Ability to interpret various instructions
  • Ability to deal with a variety of variables under only limited standardization


This position description is not intended to be all inclusive or comprehensive; additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Position descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law

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