Genesys Developer

5 days ago

Columbia, United States SPECTRAFORCE Full time

Job Title: Developer IV

Location: Columbia SC (Partially onsite - a few days per week)

Duration: 12 Months


About the Team: CCT team is a mid-size team with combination of Application Developers, Systems Analysts and Business System Analyst. This Application Development team provides application development and 3rd level support for Call Center Technologies for client's Commercial/Government line of business on different CCaaS platform on Cloud and on-Prem.


Project: Contact Center Technologies team is working on Contact Center Modernization project. Part of this project, current CCaas platform is moved from Enghouse vendor to Genesys Cloud Platform. CCT team needs additional developer with Genesys Cloud Platform application development skills.


REQUIRED technologies

1. Experience in Genesys Cloud CX Platform Application development

2. Experience in CCaaS Platform support including secure flows and advanced decision/routing expressions.

3. Experience in Web API Interface, Desktop application, Chrome Plugin Softphone and CRM integration

4. Experience in Diagramming/Workflow suites (MS Visio, Lucid Charts/App)

5. Experience in Agile and Waterfall SDLC practices as relates to CCaaS adoption/migrations

6. Experience in Scripting tools like JavaScripts, TypeScripts, Python, etc


NICE TO HAVE technologies

1. Experience in CCaaS Reporting & Dashboard using PowerBI or Success KPI

2. Experience in CCaaS Infrastructure (PBX, TFNs, Call Recording tools)

3. Experience in CCaaS CI/CD pipeline tools like GitHub, Cyara IVR Testing


Day to Day:

  • This Application Developer will work within the CCT team to:
  • • Develop, modify Call Center Application on Genesys Cloud platform.
  • • Perform testing using different CCaaS testing tools.
  • • Provide Support on CCaaS platform and will be part of On-call rotation.
  • Responsible for analysis, design, programming, and implementation of complex applications tasks and projects. Devise feasible, logical procedures to resolve business problems through the use of computer resources.
  • Formulate scope and objectives through research to develop or modify complex systems.
  • Review detailed specifications and recommend modifications.
  • Design, code, test and debug complex application programs.
  • 20% Produce deliverables related to the assigned project.
  • Perform analysis, design, programming, and implementation of systems and procedures to solve complex business or scientific problems.
  • Evaluate interrelationships in immediate programming area to determine how changes in one program will affect another related area.
  • Apply conversions and enhancements to business systems.
  • May lead or provide expertise on assigned projects.
  • 20% Work closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions.
  • Ensure solutions are aligned with business and IT strategies and comply with the organization’s architectural standards. Assist in post-implementation support and system enhancements.
  • 20% Test modified programs, create necessary test files and data, verify logic, debug, and write relevant documentation.
  • 15% Design and develop IT systems.
  • Devise new sources of data and develop new approaches and techniques.
  • Involved in the full systems life cycle and is responsible for designing, coding, testing, implementing, maintaining and supporting complex application software that is delivered on time and within budget.
  • 15% Provide guidance to lower-level programmers/analysts.
  • Act as an internal consultant by providing technical guidance on complex projects.
  • Determine and resolve problems with other systems analysts, programmers, and systems users.
  • 10% Test designed programs, verify logic, perform any necessary "debugging," and write the documentation.

Minimum Required Skills and Abilities:

  • Comprehensive understanding of applications/development, quality assurance and integration methodologies, concepts and facilities in a mainframe, midrange, and/or PC/LAN environment.
  • Demonstrates a high level of technical proficiency in the areas of programming languages, platform capabilities, and methods of systems analysis and program design.
  • Excellent analysis, decision-making, and problem solving skills.
  • Demonstrates logical abstract thinking and assimilating/adhering to project goals and deadlines.
  • Ability to communicate effectively verbally and in writing.
  • Able to work well under pressure and as part of a team.
  • Strong knowledge of interpersonal skills/team building.
  • Familiar with project management concepts. Ability to assess requirements, alternatives, and risks/benefits for low- to high-impact projects.
  • Pays attention to detail.
  • Ability to establish and maintain effective working relationships with employees, clients, vendors etc.
  • In-depth understanding of organizational functions, behavior, and inter-relationships.

Minimum Required Software and Other Tools:

Comprehensive knowledge of relevant operating systems, programming languages, and development tools and their usage in the company.


Work Environment: Customer-focused, project-oriented programming environment. Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.


Soft skills

• Strong Communication skills • Team player • Adaptable • Task ownership

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