Design & Showroom Manager

2 days ago

Annapolis, United States Maine Cottage Full time

JOIN THE DYNAMIC, GROWING TEAM AT MAINE COTTAGE

Maine Cottage® is a home furnishings retailer specializing in colorful, spirited furniture perfect for coastal living. Currently, we serve consumers and design professionals through our online store. In March 2025, we will proudly open a new flagship showroom in Annapolis, MD, marking an exciting next chapter for Maine Cottage® as we reestablish our local presence with personalized design consultations and a vibrant furniture shopping experience.


DESIGN & SHOWROOM MANAGER


We are seeking a talented and motivated Design & Showroom Manager to lead this effort, blending design expertise, superior customer service, and showroom leadership to shape the customer journey. This role provides a unique opportunity for comprehensive cross-training in operations and sales, ensuring a well-rounded understanding of how each department drives the business forward.


Job Overview

The Design & Showroom Manager will serve as the face of Maine Cottage®, balancing exceptional customer service with strong design acumen. In this role, you will work directly with retail clients, trade members, and internal teams to deliver personalized service, build brand loyalty, and support sales growth. As we reintroduce our in-person shopping experience, you will also play a key role in building a team and establishing best practices for showroom operations


Our ideal candidate is detail-oriented, resourceful, and customer-focused, with the ability to manage multiple responsibilities in a dynamic environment.


Customer Engagement & Design Support:


  • Offer warm, professional, and brand-aligned communication as the primary point of contact for clients and trade members.
  • Provide personalized design consultations (in-person and virtual), create color schemes, coordinate fabrics, and develop full-room layouts.
  • Create floorplans and recommend products to complement clients' aesthetics, both with Maine Cottage offerings and existing pieces.
  • Deliver design presentations, send samples, and ensure an exceptional client experience throughout the design process.


Showroom Management:


  • Serve as the lead authority in the Maine Cottage flagship showroom, ensuring it reflects the brand's style and standards.
  • Play a pivotal role in establishing and managing the in-person shopping and consultation experience.
  • Build and train a team for showroom operations, ensuring all team members are equipped to deliver exceptional service.
  • Manage showroom merchandising and displays to reflect the Maine Cottage aesthetic.


Sales, Operations & Cross-Training:


  • Participate in cross-training across various departments, including operations and sales, to gain a comprehensive understanding of internal processes.
  • Handle customer interactions via phone, email, and chat, ensuring timely and helpful responses.
  • Input and manage orders with a high level of accuracy and attention to detail.
  • Collaborate with Customer Service and Shipping teams to ensure seamless order fulfillment.
  • Follow up with leads and sample requests to drive conversions and sales growth.


Brand Expertise:


  • Become an expert on the Maine Cottage collection, including styles, materials, and construction details.
  • Uphold and embody the Maine Cottage brand voice in all communications and interactions.


Qualifications & Skills


  • Degree in Art, Architecture, Interior Design, or a related field preferred.
  • Minimum 3 years of experience in retail sales, interior design, or a similar role.
  • Exceptional customer service and communication skills, both verbal and written.
  • Highly organized with strong attention to detail and time management skills.
  • Proficiency in Microsoft Office Suite (Excel, Word) and Google Drive.
  • Familiarity with design tools such as Adobe Creative Suite, AutoCAD, SketchUp, or similar room planner software
  • Experience in merchandising is a plus.


  • Can-do attitude, resourcefulness, and a willingness to go the extra mile for clients.


Benefits


  • Health, dental, and vision plans through United Healthcare.
  • Retirement plan with vested company match.
  • Generous employee discounts.


JOIN THE TEAM

This is a unique opportunity to help reestablish Maine Cottage’s in-person shopping experience while playing a pivotal role in shaping the future of the brand. Be part of a growing company that values design, exceptional service, and coastal-inspired living.


To apply, please email your resume and salary requirements to careers@mainecottage.com.

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