Japanese-Bilingual Field Service Coordinator

4 weeks ago


Hillsboro, United States QUICK USA, Inc. Full time

Position

Field Service Support Coordinator


Summary

This position is responsible for coordinating and assisting with a variety of administration functions including Field Service Engineer support, shipping/receiving, purchasing, and sales and service support.


Essential Duties

Inventory, Parts, and Asset Management

  • Search and maintain inventory records to determine if parts and/or products on hand is in sufficient quantity.
  • Assure that the ordered parts and/or products are delivered on schedule, at the negotiated price, and meets the quality standards of the company.
  • Coordinate appropriate methods needed to distribute parts and/or products in a cost-effective manner to and from the supplier.
  • Adapt and use internal and customer portal sites for purchase orders and reporting.
  • Create and submit quotations with service reports to customers.
  • Prepare requisitions, purchase orders and other forms as directed.
  • Communicate with the accounting team to assure the timely processing of inventory payables and other inventory accounting related matters.
  • Interface with the sales and service team to coordinate purchasing management.
  • Interface with the sales and service team to coordinate proper inventory management.
  • Confirm items, prices and freight costs of purchasing shipments to verify information against bills of lading, invoices, orders, or other records; forwards invoices to the accounting department.
  • Communicate in a professional manner with supplier(s) 
  • Organize information in a variety of formats (Excel charts, diagrams, email, etc.) in a timely manner.
  • Create and arrange periodical (i.e. annual) cost reduction negotiation with suppliers.
  • Coordinate and keep records for registering and disposing assets, inventory, parts.
  • Assist and perform other projects as assigned by management.


 Export/Import and Shipping/Receiving

  •  Coordinate with the Company’s logistic teams, below tasks will be performed.
  •  Collect import, export, shipping documentation, review, and processing.
  •  With knowledge of export and import regulations, prepare shipping documents. (Export, Import and domestic shipment)
  •  Daily tracking & follow up on all shipments. Arrange shipment on forwarding specified destinations.
  • Awareness of import & export regulations of documentation, packaging, and labeling requirements for each country, and prepare such.
  • Be involved with the physical shipment handling.
  • Create shipment. Able to pack products with secure cushions. Maintain all shipping materials, such as boxes, cushions, and shipping tapes, etc.
  • Investigate and resolve troubled shipment. Keep management, Sales, and HQ informed of any issues or problems.
  • Communicate with custom brokers on documentation. If necessary, research and prepare documents.
  • Communicate with the freight forwarders in managing shipment schedules.
  • Answer general inquiries from customers, vendors, or other colleagues and assist with their shipment.
  • Hazardous Goods knowledge preferred.


 Engineering Support and Administration

  • Assist Field Service Engineers for scheduling meetings, taking minutes, and reporting.
  • Support travel arrangements (domestic and international) including hotel, flights, rental car, etc.
  • Support engineers’ inquiries and refers matters to the appropriate party and follow up as necessary.
  • Provide general office support including mail distribution, answering telephones, filing, catering, ordering supplies, etc.
  • Ensure operations of office equipment by completing maintenance and calling of repairs
  • Organize and compile company records and documentation.
  • Implement administrative and office procedures in order to improve the effectiveness and efficiency of workflow and reporting procedures.
  • Help to manage and renew contracts with corporate service agencies.
  • Identify administrative needs and develop appropriate solutions or recommendations.
  • Interpret and apply laws, rules, and regulations applicable to the organization.
  • Answer general inquiries from customers, venders, or other colleagues.
  • Handle sensitive information in a confidential manner.
  • Coordinate office activities.


Working Hours & Working style

9:00 am - 5:00 pm

5 days a week, On-Site


Working Location

Hillsboro, Oregon


Salary, Benefits

$ 55K - 70K

  • Medical, Dental, Vision, Life Insurance Plan
  • 401K
  • Paid Vacation
  • Paid Sick/Family Leave
  • Sabbatical
  • Commuting Allowance, etc.


Qualifications

  • Accounting major or inventory management experience preferred
  • Familiarity with export/import, shipping/receiving, track shipments, and communicate with vendors for documentation
  • Create quotations, manage POs, contact suppliers
  • Support Field Service Engineers with scheduling meetings, meeting minutes, and reporting
  • Japanese/English bilingual preferred




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