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General Manager

2 months ago

Omaha, United States 30hop American Bar & Kitchen Full time

30hop restaurant is coming to Heartwood Preserve Omaha, NE We are hiring an experienced restaurant General Manager to join our team. Take your career to the next level as an General Manager in our dynamic, fast-paced restaurant environment


30hop is a Midwest-based, full-service American bar and kitchen poised to surpass $20 million in combined revenue by 2025. With three thriving locations in Iowa, we are now expanding our presence to Nebraska, Kansas, and Missouri.


What does 30hop provide to you? Be a part of something big Gain access and experience from multi-unit leaders and owners, share your ideas that not only can improve your store, but all the stores in the network. Engage with regional General Managers and benefit from being part of a larger group that oversees multiple restaurant concepts, 30hop being the front runner.


What does 30hop provide to our guests? We take pride in being unique yet approachable, offering a locally curated selection of craft beers, a menu designed to satisfy diverse tastes, and an atmosphere dedicated to celebrating the good times


Accountabilities

General Manager direct responsibilities

  • LMA (Lead + Manage = Accountability)
  • Win on Fast & Friendly Service
  • L10 weekly meetings: ensure direct reports leave with a clear understanding of responsibilities for the coming days and weeks 
  • Store-Level Culture
  • Policy Enforcement
  • Effectively manage labor cost and COGS by creating weekly declining budgets and collaboration with fellow management, including back-of-house management 
  • Uphold standards, including but not limited to: daily duties, internal and external restaurant cleanliness, phase work, and restaurant maintenance
  • Execute quarterly reviews using the company 5x5 system and documents 
  • Oversee daily and weekly administrative tasks, including processing QuickBooks payments, completing new hire paperwork, and promptly responding to company correspondence (email, Slack, online reviews)
  • Promote transparency and clarity in communication, ensuring all messages are delivered in the proper chain-of-command sequence in a clear and concise manner


Essential Functions

General Manager’s primary duties performed on a regular basis

  • Foster a culture of excellence and continuous improvement through coaching and development of staff– most notably our commitment to FAST, FRIENDLY & ATTENTIVE SERVICE
  • Oversee the building of a dynamic schedule for all front-of-house employees, managing time-off requests, cross-referencing internal & local events, and ensuring each area is adequately staffed
  • Invest in the development of fellow management to facilitate the execution of pre-shift rallies
  • Oversee all front-of-house employees, including: hiring and terminations, performance and pay reviews, job responsibilities, training and continuing education, discipline and commendations
  • Provide essential tools and checklists for front-of-house to effectively prepare and maintain the restaurant's appearance
  • Complete daily cash and safe balance reports to ensure accuracy and security of funds
  • Conducts weekly and monthly inventory checks to track and manage stock levels efficiently
  • Drive  performance and development of the Assistant General Manager and front-on-house management, driving success and fostering growth within the team 
  • Demonstrate proficiency and versatility in all front-of-house operations
  • Monitor and address equipment and facilities repair and cosmetic needs to ensure a safe and aesthetically pleasing environment
  • Actively engage with customers by conducting 100% table touches to enhance the dining experience - Make raving fans
  • Pioneer growth avenue for increased revenue


Expectations

  • Demonstrate reliability by adhering to Craft Concepts Handbook policies and procedures
  • Ability to work flexible hours, including evenings, weekends, and holidays with a consistent work schedule of 40-45 per week
  • Know and apply company Core Values to manage, make decisions, and inspire others to do the same
  • Develop and maintain open lines of communication with leadership and team members, fostering a collaborative and inclusive work environment


Qualifications 

  • 3+ years of experience in restaurant management, with a proven track record of success
  • Excellent organizational, interpersonal, communication, and problem-solving skills 
  • Strong leadership skills, with the ability to coach and mentor team members with professional maturity
  • Entrepreneurial mentality with experience in a sales-focused environment
  • Holds an Iowa Program for Alcohol Compliance Training Certificate (I-PACT)
  • Capacity to stand and walk for prolonged periods of time
  • Able to lift and carry up to 50lbs


Benefits: 

  • Highly competitive salary and bonus structure
  • Health, dental, and vision insurance (90% paid by company)
  • Paid maternity and paternity leave
  • Free Employee Assistance Program: Provides a variety of counseling, consultation, resources, and coaching for employees and family members 
  • Two weeks (10 days) paid time-off plus select holidays; scales up after 3 years
  • Professional development opportunities and ongoing training
  • Employee discounts and perks, including complimentary meals and drink discounts for employee and up to 7 guests across all Craft Concepts Restaurants (25+ locations in Iowa, Kansas City, Missouri, and Omaha)


Salary: $70,000/year + incentive bonus


*30hop is an equal employment opportunity employer