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General Manager
2 months ago
JOB TITLE: LIQUOR STORE GENERAL MANAGER
An employee in this job has complete accountability for a store’s operation by managing all customer service, licensee service, sales, taxes, inventory management, merchandising, training, cleanliness, and safety activities. Responsibilities include implementing and applying policies and procedures; ensuring adherence to all marketing, merchandising, and promotional activities; promoting good customer relations; directing subordinate workers and personally supervising employees; accounting for store wide cash management issues; completing all store records; scheduling staff; supervising all store staff and resolving personnel issues; reviewing and assessing store performance metrics; and resolving all inventory-related issues. The performance of routine clerical duties is also required. Work is reviewed by a management company who monitors the overall performance of the store through various reports, meetings, and conferences.
RESPONSIBILITIES:
• Plans and anticipates weekly operational needs of the store based on local market needs.
• Coordinate and plan special store events, i.e. wine tasting, product launches
• Uses a standard office computer to write email and to review spreadsheets and documents.
• Assists customers in locating products, recommends substitutions, completes sales, and packages merchandise.
• Uses a computer to look up inventory and locate local products when necessary.
• Maintaining inventory and placing orders within vendor time requirements.
• Oversees the coordination of Special Liquor Orders for customers and licensees.
• Analyzes reports on store profits or losses, energy usage, personnel assignments, inventory issues, product shrinkage, and product promotional results.
• Ensures that all contracted service providers, including trash removal, ground maintenance, etc., are performing their duties in accordance with established standards.
• Performs the full range of supervisory duties.
• Employees in this job may participate in the performance of subordinates’ work consistent with operational or organizational requirements.
• Performs related work as required.
ENTRY LEVEL KNOWLEDGES, SKILLS, AND ABILITIES:
• Knowledge of the principles and processes of retail store operations.
• Knowledge of the principles and practices of customer service.
• Knowledge of stock handling and inventory control methods and procedures.
• General knowledge of wine and liquor.
• Knowledge of standard office computer applications.
• Knowledge of the principles and practices involved in organizing and directing the work of others.
• Ability to assign and direct the work of staff.
• Ability to read and interpret policies and procedures.
• Ability to make mathematical computations related to sales and inventory recordkeeping.
• Ability to prepare records and required reports.
• Ability to operate a computerized cash register and make changes.
• Ability to analyze and interpret statistical data presented in the form of charts, tables, and graphs.
• Ability to communicate effectively orally and written.
• Ability to establish and maintain effective working relationships and team environment.
MINIMUM EXPERIENCE AND TRAINING:
• Two years as a Liquor Store Assistant Manager or 1 year as a Liquor Store General Manager preferred. General Retail Store Management experience would be considered if applicant has extensive knowledge of wine & liquor products & regulations.
COMPENSATION:
• Salary will be based on experience. A benefit package is offered after 90 days.