Desktop Support Technician
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Position: Desktop Support Technician
✅ Pay rate: $45/hr with expectation of 40 hours
✅ Contract position - potential to extend
✅ Location: Seattle, WA (Zip: 98121) ON-SITE 5 days a week
✅ Hiring process requires background check
✅ MUST have 2-4 years minimum related experience
✅ MUST have experience with End User Support managing Mac/Windows environment
✅ MUST have working knowledge of AD, OKTA
✅ PREFERRED - Intune & JAMF knowledge
Company Overview:
Our client is a leading global brand that manufactures, markets, and designs innovative food and beverage container solutions.
Responsibilities:
- Provide technical assistance and support for desktops, laptops, printers, and other peripherals.
- Install, configure, and troubleshoot hardware and software issues on end-user devices.
- Respond to user inquiries via phone, email, or in person and resolve technical problems promptly.
- Perform system upgrades, software installations, and hardware replacements as needed.
- Maintain accurate records of support requests, solutions provided, and hardware/software inventory.
- Collaborate with other IT teams to escalate complex issues and ensure timely resolution.
- Assist with IT projects such as network upgrades, software deployments, and system migrations.
- Conduct training sessions for end-users on IT-related topics and best practices.
- Stay up-to-date with technology trends and certifications relevant to desktop support.
Qualifications:
- Associate degree or equivalent certification in IT-related field preferred.
- Proven experience in desktop support or IT helpdesk role.
- Strong knowledge of Windows operating systems, Office applications, and troubleshooting methodologies.
- Familiarity with network protocols, hardware components, and peripheral devices.
- Excellent communication skills and ability to explain technical concepts to non-technical users.
- Customer-focused mindset with a passion for providing exceptional support.
- Ability to work independently and collaboratively in a fast-paced environment.
- Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation are a PLUS.
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