Client Support Technician

4 weeks ago


Seattle, United States Triton Technical Full time
Job DescriptionJob Description

Company Information

Triton Technical is an IT and Audio/Video integration Company that designs and deploys complex integrated systems for the private yacht industry. We have a high energy, fast-paced, fun, and collaborative environment and we are looking to add an experienced, qualified individual to our support team.

Position Summary

The Client Support Technician is a member of the Triton Technical client support team that provides 24/7/365 technical support to Triton Technical customers worldwide. The role is defined by the duties and responsibilities detailed below. This role requires technical support experience, technical knowledge, and an ability to engage in remote troubleshooting, maintenance, testing, building, and documenting onboard AV & IT systems.

Essential Duties and Responsibilities

  • Assist clients with a wide variety of software and hardware issues
  • Work as first point of contact for clients and routing of client helpdesk tickets
  • Work as part of the team to carry out Microsoft server management and maintenance tasks
  • Work as part of the team to carry out software implementation and system configurations
  • Issue management, resolution and escalation per defined procedures
  • Carry out upgrades to desktop, server, network, telecom, satellite, and AV systems.
  • Generate, edit and maintain site information spreadsheets and user documentation
  • Work to improve and maintain documentation on new and existing project installations and procedures
  • Attend client sites and assist with on-site project work as needed
  • Weekends and time-shifted shifts are expected on a rotating basis.
  • Ability to work overtime when required or desired
  • Other duties as assigned by your Supervisor

Required Experience and Skills

  • Intermediate Microsoft Office knowledge i.e., Excel, Outlook, Word
  • Effective communication skills both verbal and written
  • A+ / Network+ level knowledge or appropriate experience
  • Helpdesk and general ticket management experience

Personality Traits

  • Proactive work ethic and drive
  • Meticulous attention to detail
  • Able to explain complex technical issues and resolutions in a patient, non-technical manner
  • Ability to prioritize tasks and client issues in accordance with defined standards and protocols
  • Commitment to learning and willingness to teach others
  • Strong listening skills and proven organizational skills
  • Resourceful, with an inherent tenacity for problem solving
  • Efficient multi-tasking skills
  • Global awareness and knowledge of cultural differences

Other Requirements

  • Valid Driver License
  • Valid Passport (Or able and willing to obtain at time of hire)

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and listen. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is often required to lift more than 50 pounds. The vision requirement includes: ability to adjust focus; depth perception; peripheral vision; distance vision; normal color perception and close vision.



Job Posted by ApplicantPro


  • Seattle, United States ScaleMatrix Full time

    Job Information ScaleMatrix, the industry leader in world-class colocation and cloud services, is expanding its Support Operation Center. We are looking for motivated individuals interested in beginning their career in the field of IT. Because of our always expanding portfolio of new services, we currently have several entry-level Tier-1 Support...


  • Seattle, United States MINDFUL SUPPORT SERVICES Full time

    Schedule: Tuesday-Friday 9am-5:30pm, Saturdays 8:00am-4:30pm Job Type: Full-time This position will move to our new Northgate office in Fall 2024! It is currently located in Mountlake Terrace, WA. Are you looking for a supportive and fast-paced atmosphere? Do you have entry-level office or customer service skills that you're hoping to turn into an...


  • Seattle, United States Triton Technical Full time

    Job DescriptionJob DescriptionPurpose:The purpose of this position is to support the vision of the Client Services department and the client experience, through effectively managing sales opportunities. This includes initial requirements gathering, client connection and management, and following sales processes to ensure client satisfaction is realized....


  • Seattle, United States Indigo Slate Full time

    Job DescriptionJob DescriptionNorth American Studio IT SupportIndigo Slate is part of a global technology company that creates smart experiences enabled by our unique combination of skills, delivering powerful results. We serve as a strategic vendor to technology firms, their partner ecosystems, and enterprise IT departments.We are hiring an IT Support for...

  • Direct Client

    3 days ago


    Seattle, United States The AES Group Full time

    Role: Packaging Engineer Location: Hybrid, Seattle WA Duration: 9+ months As part of the Clients Packaging Solutions team, you will be part of a team creating the future of Client packaging. You will be primarily responsible for engineering and development of new packaging solutions related to Client packaging including, cups, lids, coffee, and food...


  • Seattle, United States ACL Digital Full time

    Title- Calibration Technician Location- Seattle, WA (Onsite)Duration- 12 months, possible extensionClient- Aerospace Industry Max Rate- $63/hr. on W2Required skills:years of experience in Metrology and/or measurement sciencewith Electrical Test Equipment Calibration and Certification processesbut not necessary Certified Calibration Technician (CCT)in the...


  • Seattle, United States Providence Health & Services Full time

    The Associate Biomedical Technician is responsible for installation, electrical safety inspections, periodic maintenance, performance testing and major and minor repairs of medical equipment in assigned areas of the hospital, as well as external/retail clients. The Associate Biomedical Technician operates sophisticated test equipment and instrumentation for...


  • Seattle, United States Coffman Engineers Full time

    Company Description At Coffman Engineers, we serve as both prime consultant and subconsultant on projects large and small, including commercial, retail, healthcare, tribal, industrial, alternative energy and project/construction management. Incorporated in 1979, we have employees in more than 21 locations serving clients across the United States and...


  • Seattle, United States Acti - Kare Responsive in Home Care Full time

    Acti-Kare is seeking a compassionate and detail-oriented Client Care Coordinator to help seniors live independently and with dignity in their own homes. As a Client Care Coordinator, you will ensure our clients receive the highest quality of personalized, in-home care and support.   Key Responsibilities: Serve as the empathetic point-of-contact for clients...


  • Seattle, United States Goodwin Recruiting Full time

    Service Technician. Our client' s mission is to make every commercial kitchen ready-to-serve their customers. As a Technician, you will be at the heart of our operations by diagnosing, repairing, and providing planned maintenance on a broad range of Service Technician, Technician, Service Tech, Equipment Repair, Operations, Technical, Social Services,...

  • Direct Client

    4 weeks ago


    Seattle, United States The AES Group Full time

    Role: Packaging EngineerLocation: Hybrid, Seattle WA Duration: 9+ months As part of the Clients Packaging Solutions team, you will be part of a team creating the future of Client packaging. You will be primarily responsible for engineering and development of new packaging solutions related to Client packaging including, cups, lids, coffee, and food...

  • Direct Client

    4 weeks ago


    Seattle, United States The AES Group Full time

    Role: Packaging EngineerLocation: Hybrid, Seattle WA Duration: 9+ months As part of the Clients Packaging Solutions team, you will be part of a team creating the future of Client packaging. You will be primarily responsible for engineering and development of new packaging solutions related to Client packaging including, cups, lids, coffee, and food...

  • Direct Client

    7 days ago


    Seattle, United States The AES Group Full time

    Role: Packaging Engineer Location: Hybrid, Seattle WA Duration: 9+ months A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. As part of the Clients Packaging Solutions team, you will be part of a team creating the future of Client packaging. You will be primarily...


  • Seattle, United States Providence Full time

    The Associate Biomedical Technician is responsible for installation, electrical safety inspections, periodic maintenance, performance testing and major and minor repairs of medical equipment in assigned areas of the hospital, as well as external/retail clients. The Associate Biomedical Technician operates sophisticated test equipment and instrumentation for...


  • Seattle, United States Insight Global Full time

    Title: IT Field TechnicianLocation: Seattle, WASchedule: On-site, 5 days a weekDuration: 3-year contract with possible extensionsPay Rate: $18-$20/hOverview:Insight Global is searching for a IT Field Technician to support one of their largest clients in the Albuquerque, NM area. This technician will be performing tasks such as small site break/fix issues on...


  • Seattle, United States Insight Global Full time

    Title: IT Field TechnicianLocation: Seattle, WASchedule: On-site, 5 days a weekDuration: 3-year contract with possible extensionsPay Rate: $18-$20/hOverview:Insight Global is searching for a IT Field Technician to support one of their largest clients in the Albuquerque, NM area. This technician will be performing tasks such as small site break/fix issues on...


  • Seattle, United States Insight Global Full time

    Title: IT Field Technician Location: Seattle, WA Schedule: On-site, 5 days a week Duration: 3-year contract with possible extensions Pay Rate: $18-$20/h Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. Overview: Insight Global is searching for a IT Field Technician to support one of their...


  • Seattle, United States Insight Global Full time

    Title: IT Field TechnicianLocation: Seattle, WASchedule: On-site, 5 days a weekDuration: 3-year contract with possible extensionsPay Rate: $18-$20/hOverview:Insight Global is searching for a IT Field Technician to support one of their largest clients in the Albuquerque, NM area. This technician will be performing tasks such as small site break/fix issues on...


  • Seattle, United States Providence Health & Services Full time

    The Biomedical Technician is responsible for installation, electrical safety inspections, periodic maintenance, performance testing and major and minor repairs of medical equipment in assigned areas of the hospital, as well as external/retail clients. Providence caregivers are not simply valued - they're invaluable. Join our team at Swedish Shared Services...

  • SVP Client Advisor

    19 hours ago


    Seattle, United States International Search Consultants Full time

    Senior Client Advisor (VP/SVP)Seattle, WA Are you a seasoned financial professional with a passion for fostering high-touch relationships with Ultra-High Net Worth Individuals and Families? Join our rapidly growing and well-established organization as a Senior Client Advisor, where you will play a pivotal role in expanding our client's footprint and making a...