Avaya Voice engineer

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Waukesha, United States HCLTech Full time

Role :-Avaya Voice engineer (10+ years' experience required)

Location :- Waukesha, WI (Onsite position)

Job Description :-

• 10+ years of Hands-on experience on Avaya Voice range of products

• Deep understanding on Avaya Aura and Cisco voice Architecture

• Working Experience on Avaya Aura, Contact center, IVR and CPOD solutions.

Working Experience on Cisco CUCM,UCCX,Unity,CUBE,Webex and Voice Gateways.

• Develop Unified Communications and Contact Center solutions options aligned with the

business needs.

• Participate in product selection and conduct solution architecture assessments.

• Participate in workshops & design sessions and prepare documentation.

• Assisting clients in the definition and execution of key UC and CC architectural processes.

• Assisting with the preparation of consulting proposals and participating in pre-sales activities

• Participate in proposals, RFPs and provide inputs on Avaya Unified Communications and

Contact center solutions and estimation models

• Avaya Communication Manager 5.x to 10.x and Avaya Aura Messaging 6.x and 7.x configuration

and troubleshooting

• Avaya Session Manager 6.x and 7.x,8.x,10.x configuration and troubleshooting.

• Deep understanding on VoIP protocols- H.323, H.248, SIPREC and SIP

• Good understanding of SIP and Q.SIG integration with Avaya and other 3rd party PBXs like

Cisco, SFB etc.

• Deep understanding on Avaya ACD, call vectoring and call flow design in Avaya

• Understanding of call recording solutions Like Nice, variant

• Good understanding of integration of 3rd party apps such as CDR, RightFax, Directory Services,

Paging Services, Wallboards

• Good understanding on IP dect phones operation and troubleshooting

• Hands on experience in configuration of Avaya gateways: G650, G450, MCC etc.

• Deep understanding on Avaya Survivability design and Architecture.

• Good Understanding to analysis call traces, PBX/SM/AAM Logs

• Expert level experience in handling Avaya IP telephony Infrastructure - Trace level

• Good Knowledge of the call flow and end user facing features

• Good experience in supporting WebEx conferencing

• Have good hands experience on Avaya CM/SM/AAM upgrades and migration

• Documentation of major issues and its root cause analysis for future reference for easy fix

• Monitoring Avaya systems and security alerts through monitoring server to identify the issues

and provide fixes in proactive manner

• Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.

• Should be able to prepare Avaya Infra Architecture and network connectivity diagrams.

• Co-ordinating with ISP for circuit related outage / issue and with vendor for RMA the network/

security devices

Key Skills

• Avaya Aura, CPOD, Experience portal, Breeze, Aura Messaging, Oceana.

• SIP, H.248 and H.323.

• Basic understanding on Network LAN/WAN, routing and switching.

Certification:

• Avaya APSS, APDS, ACIS and ACSS

Cisco CCNA,CCNP AND CCIE

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    Found in: Appcast US C2 - 4 days ago

    Waukesha, United States HCLTech Full time

    Role :- Avaya Voice engineer Location :- Waukesha, WI(Onsite position) Job Description :-• 10+ years of Hands-on experience on Avaya Voice range of products• Deep understanding on Avaya Aura and Cisco voice Architecture• Working Experience on Avaya Aura, Contact center, IVR and CPOD solutions.Working Experience on Cisco CUCM,UCCX,Unity,CUBE,Webex and...

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