Service Desk Specialist

3 weeks ago


Glendora, United States Robert Half Full time

The ideal candidate will be responsible for overseeing the day-to-day operations of the service desk, ensuring timely resolution of support requests, and maintaining accurate documentation of incidents and resolutions. You will be onsite in Glendora, CA providing remote support for end-users globally for anything related to Active DIrectory, 365, POS (point of sale), mobile devices, asset management and more.


Pay Rate: $35-38/hr.

Duration/Terms: 3 month (potential CTH)

Location: Glendora, CA - 100% onsite



Must Haves:

  • POS (Point of Sale)
  • Ticket Handling/Resolution Experience
  • MDM (Mobile Device Management) experience
  • Inventory Asset Management


What are the day-to-day responsibilities?

  • Service Desk / Help Desk support to 2500 corporate users across 6 states
  • 80% ticket handling SLA, 20% MDM, inventory asset management


Requirements

  • At least 4+ years of experience in a service desk / helpdesk enterprise environment
  • Experience in MS O365 and Office Suite troubleshooting and support
  • Knowledge of MS Active Directory Services, including password resets and group policy objects (GPO)
  • Familiarity with Wi-Fi and MDM, as well as support for Android OS or Mac devices
  • Experience with Jira Ticketing System is a plus, not required
  • Familiarity with POS Systems User Support
  • Ability to perform Windows imaging with System Center
  • Strong customer service skills, including white glove and executive support
  • Ability to set up users with docking stations, extended displays, and Wi-Fi connectivity in the Glendora office
  • Experience in inventory management and asset management
  • Ability to monitor and order additional equipment: monitors, CPUs, and laptops as needed



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