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Customer Relationship Manager
1 week ago
About the Company: We are seeking an experienced and motivated Customer Relationship Manager to lead our inside sales/customer support team. The ideal candidate will have a proven track record in the Marine Industry with customer & sales management, exceptional leadership skills, and a passion for improving the customer experience. This role involves developing and implementing sales procedures, managing customer relationships, and driving the overall success of the sales team.
1.Team Leadership:
- Manage, mentor, and motivate the inside sales team to achieve and exceed sales targets.
- Provide ongoing training and development to enhance the team's skills and performance.
- Conduct regular performance reviews and provide constructive feedback.
- Develop and implement procedures to enhance the customer experience journey.
2.Customer Relationship Management:
- Maintain and develop strategic relationships with existing customers.
- Handle customer inquiries and resolve issues promptly and professionally.
3.Process Improvement:
- Continuously evaluate and improve sales processes and workflows.
- Implement best practices and innovative solutions to enhance efficiency and customer satisfaction.
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