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Call Center Supervisor

3 months ago

Concord, United States LHH Full time

Health Care Service Supervisor


LHH Recruitment Solutions is currently seeking a Health Care Service Supervisor in Concord, CA. This position is full-time, direct hire, onsite, salary $80K - $110K.


Responsibilities:

  • Actively participates in meeting the goals of the department.
  • Provides excellent service by using a positive and professional tone to assist callers and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service.
  • Must be a strong example of leadership in work ethic, appearance, and conduct.
  • Coaches/guides representatives in troubleshooting calls related to new accounts, lending, and automated services.
  • Conducts training and coaches agents on how to handle calls at the highest level of member services within all service expectations.
  • Lead by example, take calls regularly including resolving escalated issues.
  • Motivates team participation on a departmental and organizational level.
  • Consistently reviews the performance of the center and aligns all performance expectations with the needs of the organization.
  • Sets and meets performance goals for quality, service, and efficiency; establishes goals for self and others that are designed to achieve exceptional business results.

Additional assigned responsibilities.


Qualifications:

  • At least 1 year supervisory experience in a call center environment.
  • Experience managing 5+ employees.
  • Union experience - preferred
  • Experienced in a collectively bargained environment.
  • AA degree.
  • Bilingual in Spanish - plus.


If you have the qualifications above and are interested in this opportunity – please apply by sending your resume to carly.dilworth@LHH.com today If you are curious what else is available, please review the LHH website

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction record.