JIRA Administrator

7 hours ago

Berkeley Heights, United States Ender-IT Full time

There will be three locations: Berkeley Heights, NJ / Omaha, NE / Alpharetta, GA / Coral Spring, FL

Overview:

  • The JIRA Administrator will be asked to engage with other team members, providing insight, guidance, and thought leadership.
  • The main function of the JIRA Administrator will be to provide system admin support for Atlassian tools such as (Jira, Confluence) & drive increased user adoption through continuous improvements within the toolset.
  • Candidate will possess automation, script development, reporting skills and champion technology/tools that improve processes and provide efficiency.

Responsibilities:

  • Own, troubleshoot, solve complex customer technical issues, using collaboration, troubleshooting best practices, transparency within and across teams, maintain updates on the case.
  • Error diagnosis (code review if needed), debugging, validation, and root cause analysis.
  • Enable replication of issues to verify product-related bugs.
  • Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer/ engineer experience.
  • Drive technical collaboration & engagement outside of Fiserv with our internal and external partners.
  • Provide technical leadership and mentoring for Support Engineers.
  • Act as the primary point of contact for local JIRA Admin escalation
  • On-call rotation and JIRA Engineer lead
  • Competencies
  • Customer Focus & Adaptability
  • Effective communication
  • Team and Collaborative Working
  • Process re-engineering with a Solution mindset
  • Learning Aptitude

Experience:

  • Bachelor s degree in computer science preferred.
  • 4+ years of experience in Technical Support, Software Services, and/or system administration for a large end-user community.
  • 2 - 3+ years of experience working with Jira and Confluence Data Center (preferably on AWS hosted instances)
  • Proven track record migrating JIRA and/or Confluence from older instances.
  • Proven track record to de-escalate difficult situations with customers, working with executive levels.
  • Proven track record of multi-tasking between tickets and mentoring of junior team members.
  • Experience in mentoring other support engineers to grow their technical and troubleshooting skills.
  • Has supported customers over email, phone, and screen-shares.
  • Experience working in a high case volume environment and ability to prioritize.
  • Coordinating training for new hires and conducting training using the skill gap analysis.

Must-have skills:

  • Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.
  • Usage of Browser dev tools, frontend troubleshooting, and HAR File analysis.
  • An understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues.
  • Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions.

  • AWS/DevOps Engineer Infrastructure Specialist

    4 weeks ago

    Berkeley Heights, United States CyberTec Full time

    Job SummaryWe are seeking a highly skilled AWS/DevOps Engineer to join our team at CyberTec. The ideal candidate will have a strong background in cloud infrastructure engineering, with a focus on AWS services. Key Responsibilities Design, build, and maintain scalable and secure cloud infrastructure on AWS Partner with application teams to optimize deployment...

  • Kubernetes Support Engineer Position

    4 weeks ago

    Berkeley Heights, United States Aquinas Consulting Full time

    Kubernetes Support Engineer Job SummaryAquinas Consulting is seeking a skilled Kubernetes Support Engineer to join our team. As a Kubernetes Support Engineer, you will be responsible for providing hands-on support for existing environments, including software installation, patch installation, upgrades, query writing, configuration, security, system...

  • AWS Cloud Engineer

    4 weeks ago

    Berkeley Heights, United States Crescens Full time

    Job Title: AWS Cloud EngineerWe are seeking a highly skilled AWS Cloud Engineer to join our team at Crescens. As a key member of our infrastructure team, you will be responsible for designing, building, and maintaining scalable and secure cloud-based systems on AWS.Key Responsibilities:* Design and implement enterprise-grade systems on AWS, including...

  • Digital Applications Support Engineer

    4 weeks ago

    Berkeley Heights, United States GalaxE an Endava company Full time

    Job SummaryWe are seeking a highly skilled Digital Applications Support Engineer to join our team. As a key member of our IT operations team, you will be responsible for providing hands-on support for existing environments, including performance of tasks such as software installation, patch installation, upgrades, query writing, configuration, security,...

  • Cloud/Linux Systems Administrator

    4 weeks ago

    Linthicum Heights, Maryland, United States ProdigyOne Full time

    We are seeking a skilled Cloud/Linux Systems Administrator to support our DCS TTO Integration Team. This position will involve managing all cloud environments, both unclassified and classified, that are part of the overall DCS infrastructure footprint.Key Responsibilities:Cloud services experience (AWS, Azure); services provisioning, management of virtual...

  • AWS Cloud Engineer(US Citizens Only)

    4 weeks ago

    Berkeley Heights, United States 4A Consulting, LLC Full time

    Responsibilities:Provide hands-on support for existing environments to include performance of the following related tasks: software installation, patch installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments.Responsible for managing and upgrading Amazon EKS...

  • AWS Cloud Engineer(US Citizens Only)

    3 weeks ago

    berkeley heights, United States 4A Consulting, LLC Full time

    Responsibilities:Provide hands-on support for existing environments to include performance of the following related tasks: software installation, patch installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments.Responsible for managing and upgrading Amazon EKS...

  • AWS Cloud Engineer(US Citizens Only)

    4 weeks ago

    berkeley heights, United States 4A Consulting, LLC Full time

    Responsibilities:Provide hands-on support for existing environments to include performance of the following related tasks: software installation, patch installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments.Responsible for managing and upgrading Amazon EKS...

  • Kubernetes Tech Lead Position

    4 weeks ago

    Berkeley Heights, United States Aquinas Consulting Full time

    Job DescriptionAquinas Consulting is seeking a skilled Kubernetes Tech Lead to join our team in Berkeley Heights, NJ. Our client specializes in proprietary machine learning, predictive analytics solutions, and automation to achieve business transformation for leading companies worldwide.Key Responsibilities:Provide hands-on support for existing environments,...

  • AWS Cloud Engineer(US Citizens Only)

    2 weeks ago

    Berkeley Heights, United States 4A Consulting, LLC Full time

    Responsibilities:Provide hands-on support for existing environments to include performance of the following related tasks: software installation, patch installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments.Responsible for managing and upgrading Amazon EKS...

  • Digital Applications Support Engineer

    4 weeks ago

    Berkeley Heights, New Jersey, United States GalaxE an Endava company Full time

    Job SummaryWe are seeking a highly skilled Digital Applications Support Engineer to join our team. As a key member of our production support team, you will be responsible for providing hands-on support for existing environments, including software installation, patch installation, upgrades, query writing, configuration, security, system monitoring and...

  • Digital Apps SRE

    4 weeks ago

    Berkeley Heights, New Jersey, United States GalaxEons Full time

    Role: Digital Apps SRELocation: Berkeley Heights NJWhat You Will Do:Provide hands-on support for existing environments to include performance of the following related tasks: software installation, patch installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments.Provide...

  • Senior Cloud Engineer

    4 weeks ago

    Berkeley Heights, United States Endava Full time

    Job DescriptionAt Endava, we're harnessing technology to drive meaningful change. Our infrastructure specialists design and implement back-end services, ensuring reliability, security, and scalability for all platform layers within our solutions.Responsibilities:Provide hands-on support for existing environments, including software installation, patch...

  • SCCM Deployment Specialist

    4 weeks ago

    District Heights, Maryland, United States ManTech Full time

    We are seeking a highly motivated and career-oriented SCCM Engineer to join our team at ManTech. The ideal candidate will have a strong background in designing, implementing, and maintaining a flexible and highly available SCCM platform for efficient deployment, monitoring, and management of endpoint devices.Key Responsibilities:Design and implement a...

  • Senior IT Infrastructure Specialist

    4 weeks ago

    Linthicum Heights, Maryland, United States Kaizen Approach Full time

    We are seeking a highly skilled Senior IT Infrastructure Specialist to join our team at Kaizen Approach. As a key member of our Cybersecurity and Learning & Development team, you will be responsible for providing critical system support to ensure the continuous delivery of our project system via automation and orchestration of deployments, quality control,...

  • Cloud Systems Engineer

    1 month ago

    Linthicum Heights, Maryland, United States Farfield Systems Full time

    About Farfield SystemsWe are a trusted provider of expertise to government clients, committed to delivering excellence and growth opportunities for our employees.Our team focuses on building a collaborative environment where each member is valued and empowered to demonstrate their passion to our customers.We support multiple agencies across the United States...

  • Software Configuration Manager

    1 month ago

    Sterling Heights, Michigan, United States Nightwing Full time

    Job SummaryWe are seeking a highly skilled Software Configuration Manager to join our team at Nightwing. As a key member of our Cybersecurity, Intelligence and Services (CIS) business, you will be responsible for establishing and maintaining integrity for all digital products throughout their entire life cycle.The successful candidate will provide support to...

  • Product Management Specialist

    4 weeks ago

    Maryland Heights, Missouri, United States CBIZ Full time

    Job SummaryAs a Product Owner at CBIZ, you will be responsible for overseeing the development of products from start to finish while ensuring stakeholders' needs and preferences are met. This role requires a strong understanding of product vision and objectives, as well as the ability to collaborate with stakeholders to understand and anticipate their needs...

  • Cloud Engineering Lead

    4 weeks ago

    Linthicum Heights, Maryland, United States Peraton Full time

    Job Summary:The Senior Cloud Architect position at Peraton is a critical role that supports the Department of Defense Cyber Crime Center (DC3) by leading cloud engineering efforts. This position focuses on migrating workloads to the cloud, delivering infrastructure migrations, and maintaining technical ownership of cloud migration projects.Key...

  • Software Configuration Manager

    4 weeks ago

    Sterling Heights, Michigan, United States Nightwing Full time

    About the RoleNightwing is seeking a skilled Software Configuration Manager to join our team. As a Software Configuration Manager, you will be responsible for establishing and maintaining integrity for all digital products throughout their entire life cycle.Key ResponsibilitiesDesign, plan, enforce and coordinate CM processes and proceduresConfiguration...