JIRA Administrator

1 month ago

Berkeley Heights, United States Ender-IT Full time

There will be three locations: Berkeley Heights, NJ / Omaha, NE / Alpharetta, GA / Coral Spring, FL

Overview:

  • The JIRA Administrator will be asked to engage with other team members, providing insight, guidance, and thought leadership.
  • The main function of the JIRA Administrator will be to provide system admin support for Atlassian tools such as (Jira, Confluence) & drive increased user adoption through continuous improvements within the toolset.
  • Candidate will possess automation, script development, reporting skills and champion technology/tools that improve processes and provide efficiency.

Responsibilities:

  • Own, troubleshoot, solve complex customer technical issues, using collaboration, troubleshooting best practices, transparency within and across teams, maintain updates on the case.
  • Error diagnosis (code review if needed), debugging, validation, and root cause analysis.
  • Enable replication of issues to verify product-related bugs.
  • Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer/ engineer experience.
  • Drive technical collaboration & engagement outside of Fiserv with our internal and external partners.
  • Provide technical leadership and mentoring for Support Engineers.
  • Act as the primary point of contact for local JIRA Admin escalation
  • On-call rotation and JIRA Engineer lead
  • Competencies
  • Customer Focus & Adaptability
  • Effective communication
  • Team and Collaborative Working
  • Process re-engineering with a Solution mindset
  • Learning Aptitude

Experience:

  • Bachelor s degree in computer science preferred.
  • 4+ years of experience in Technical Support, Software Services, and/or system administration for a large end-user community.
  • 2 - 3+ years of experience working with Jira and Confluence Data Center (preferably on AWS hosted instances)
  • Proven track record migrating JIRA and/or Confluence from older instances.
  • Proven track record to de-escalate difficult situations with customers, working with executive levels.
  • Proven track record of multi-tasking between tickets and mentoring of junior team members.
  • Experience in mentoring other support engineers to grow their technical and troubleshooting skills.
  • Has supported customers over email, phone, and screen-shares.
  • Experience working in a high case volume environment and ability to prioritize.
  • Coordinating training for new hires and conducting training using the skill gap analysis.

Must-have skills:

  • Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.
  • Usage of Browser dev tools, frontend troubleshooting, and HAR File analysis.
  • An understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues.
  • Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions.

  • Ender-IT | JIRA Administrator | berkeley heights, nj

    1 month ago

    berkeley heights, United States Ender-IT Full time

    There will be three locations: Berkeley Heights, NJ / Omaha, NE / Alpharetta, GA / Coral Spring, FLOverview:The JIRA Administrator will be asked to engage with other team members, providing insight, guidance, and thought leadership.The main function of the JIRA Administrator will be to provide system admin support for Atlassian tools such as (Jira,...

  • DevOps Professional

    2 weeks ago

    Berkeley Heights, New Jersey, United States Crescens Full time

    Job Title: DevOps Professional at CrescensCrescens is a world-class organization that provides innovative solutions and products. Our team consists of skilled professionals who strive to deliver exceptional results. We are seeking a seasoned DevOps Professional to join our esteemed group in Berkeley Heights, NJ.Job Summary:We are looking for an experienced...

  • Kubernetes Container Platform Support Operations Engineer

    2 weeks ago

    Berkeley Heights, United States Veracity Full time

    Job Title: Kubernetes Container Platform Support Operations Engineer (DevOps) Job Location: Berkeley Heights, NJ # Positions: 2 Employment Type: C2H Key Technology: Container Platforms, IAAS, Networks, Kubernetes, ARO Job Responsibilities: • Provide hands-on support for existing environments to include performance of the following related tasks: software...

  • AWS/DevOps Engineer

    5 months ago

    Berkeley Heights, United States Crescens Full time

    Job title: AWS/DevOps Engineer - Infrastructure Location: Berkeley Heights, NJ (Onsite) Duration: 6 months Type: contract Job Description: Ability to build enterprise-grade systems in AWS including the provisioning and configuration of infrastructure. Partner with application teams to optimize deployment and configuration strategies. Provide...

  • Software Development Expert

    3 weeks ago

    Sterling Heights, Michigan, United States Avid Technology Professionals Full time

    Job DescriptionWe are seeking a highly skilled Software Development Expert to join our team at Avid Technology Professionals. As a key member of our software engineering team, you will be responsible for designing, developing, and deploying software solutions using Atlassian tools such as Jira, Jira Align, and Confluence.Key Responsibilities:Act as the...

  • Software Engineer

    4 weeks ago

    Linthicum Heights, United States Akina Full time

    TS/SCI - Polygraph required 04-8311-SWE Description: The program is looking for a System Administrator to provide system administrative / DevOps support to the portfolio of Cyber projects under the Cyber Intelligence Team (CIT). This task order is an end-to-end mission agnostic solution provider that enables knowledge automation and expands information...

  • Cyber Warfare Java Developer

    3 weeks ago

    Linthicum Heights, Maryland, United States Huntington Ingalls Industries Full time

    Job Title: Cyber Warfare Java DeveloperJob Summary: We are seeking a highly skilled Cyber Warfare Java Developer to join our team at Huntington Ingalls Industries. As a Cyber Warfare Java Developer, you will be responsible for developing analytics and pulling data from multiple cyber sources using leading edge technologies.Key Responsibilities:Develop...

  • IT Project Management Lead

    3 weeks ago

    Maryland Heights, Missouri, United States Charter Spectrum Full time

    Project Management Leadership OpportunityWe are seeking a skilled IT Project Management Lead to join our team. This role will oversee project management standards and lead the development and implementation of projects from concept to completion.About UsCharter Spectrum is a leading provider of telecommunications services, serving over 32 million customers...

  • Cybersecurity Specialist for Classified Systems

    3 weeks ago

    Sterling Heights, Michigan, United States Top Secret Clearance Jobs Full time

    About the RoleAt Top Secret Clearance Jobs, we are dedicated to providing exceptional career opportunities for individuals with top-secret clearance. As a Cybersecurity Specialist for Classified Systems, you will play a critical role in supporting our clients' most sensitive information systems.Job SummaryWe are seeking an experienced Cybersecurity...

  • Business/System Analyst III

    2 months ago

    Maryland Heights, United States Saxon Global Full time

    Business Analyst Job DescriptionJob Responsibilities Collaborates with project sponsors to determine project scope and vision. Elicits, analyzes, specifies, and validates the business needs of stakeholders. Expertise in gathering and documenting business and functional requirements via workshops, questionnaires, surveys, site visits, workflow storyboards,...

  • Guest Experience Agent

    4 weeks ago

    Sterling Heights, United States Continental Full time

    Guest Experience AgentDepartment: VB Mkt Administration 136009 Employment Type: Full Time Location: Sterling Heights Reporting To: Rebecca Belz Compensation: $20.00 / hour Description The Guest Experience Agent handles customer inquiries via phone, email, chat, and in-person, providing accurate information on products, services, and policies. They resolve...

  • Lead Data Scientist

    4 weeks ago

    Dearborn Heights, United States Children's National Hospital Full time

    Lead Data Scientist will work to build scalable, production ready machine learning and statistical models to improve healthcare data latency through automation. This role will focus on advanced statistical and machine learning solutions collecting, cleansing, interpreting large volumes of data from varying sources, designing and delivering production ready...

  • Lead Beeline System Analyst

    3 weeks ago

    Highland Heights, United States Experis Full time

    Our Insurance domain client  is seeking a Lead Beeline System Analyst to join their team. As a Lead Beeline Analyst you will be part of the client  supporting Team. The ideal candidate will have Beeline Workflows, Security, design & rules which will align successfully in the organization.  Job Title: Lead Beeline System Analyst Location: 100% Remote...

  • Software Engineer

    3 weeks ago

    Dearborn Heights, United States Alpha Omega Integration, LLC Full time

    Description Job Title: Software Engineer Clearance Required: Public Trust (National Agency Check with Inquiries (NACI)) Work Location: Remote; Asheville, NC; Silver Spring, MD; Stennis Space Center, MS; Boulder, CO The demand for high-value environmental data and information has dramatically increased in recent years. NOAA's National Centers for...