Consumer Experience Analyst

1 week ago

Hopkins, United States CSI Companies Full time

Do you want to work for a company that Forbes named one of the Top 50 Most Innovative Companies? Are you looking to fast-track your career with one of LinkedIn's top companies in the U.S.? If so, keep reading


Title of Job: Consumer Experience Analyst


Location: Hopkins, MN

CSI Companies is hiring a Consumer Experience Analyst for our Fortune 100 healthcare client in Minnetonka, MN (near the intersection of Green Oak Dr. and Bren Rd E).


Job Summary

The Consumer Experience Analyst is primarily responsible for proactively identifying potential impacts to consumers, drive process improvements, and collaborate with leadership to enhance the overall success of operations. This role will play a key part in the real-time monitoring and analysis of consumer experiences across digital and service delivery journeys.


Pay: $35.25 – 42.25 an hour based on experience (overtime will be paid at 1.5 times the normal hourly pay rate).

Hours: Full Time - Monday-Friday Normal Business Hours (Ex. 8am-5pm, 7:30-4pm etc.)

Why this Opportunity?

  • Top-ranked company in Fortune’s “World’s Most Admired Companies” 14 years in a row.
  • This healthcare client is ranked number one in key attributes of reputation:
  • Innovation
  • People management
  • Social responsibility
  • Quality of Management
  • Financial soundness
  • Long-term investment value
  • Quality of products
  • Services and global competitiveness


Status: Long-Term Consultant. Long term consultant, no end date, with good job stability. There is always potential for conversion to FTE status with the client for the right employee upon business needs. Almost all of the positions within this client start off as a consultant due to being a Fortune 100 company.

Effective Date / Tentative Start Date: Interviewing Immediately

Job Duties:

  • Analyze operational data, including NPS trends, consumer feedback, digital portal interactions, and key consumer metrics to identify areas for process improvement and optimize costs
  • Work with teams across Workforce Management, Consumer Resolution Center (CRC), Product, Claims, IT, Sales, Enrollment, and Provider Ops to implement consumer experience enhancements
  • Actively monitor live War Room efforts, CRC trends, and potential technology outages that may impact the consumer experience
  • Monitor and interpret operational dashboards, performance metrics, and reports to track key consumer experience impacts and overall operational performance
  • Deliver presentations to senior leadership, ensuring that data and insights are clear, actionable, and aligned with business objectives
  • Participate in strategic planning sessions to support the development of operational goals and initiatives focused on improving consumer experiences

Requirements

  • Bachelor’s Degree or higher
  • Strong analytical and problem-solving skills with experience in analyzing large datasets
  • Ability to pass a background check and drug test

Highly Preferred

  • Large corporation experience
  • Health plan / managed care / healthcare industry experience


WHO SHOULD APPLY?

If you have experience in consumer operations, data analysis, War Room Monitoring, coding automations in python, or querying large databases in Snowflake, we would love for you to apply

Apply to become part of the team that is not only changing people’s lives for the better but changing the health care system for the next generations to come.

About Us

The CSI Companies is a recruiting firm established in 1994 that has been awarded “Best of Staffing” for 8 years in a row. We provide outstanding services to the world’s leaders in the healthcare field as well as other organizations. For consideration, please submit your resume with all of your relevant experience included on it for immediate consideration. Only those candidates identified for an interview will be contacted.


Benefits Offered:

  • Weekly pay
  • Medical, dental, and vision coverage
  • Voluntary Life and AD&D coverage
  • Paid Training
  • Opportunity for advancement upon performance and availability


APPLY NOW and a recruiter will contact you to schedule a phone screening

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