System Engineer

3 weeks ago


Redmond, United States LTIMindtree Full time

Hi,


Hope you’re doing well. We have an opening for the below role. Kindly let me know your thoughts.


Job Description

Job Title: Desktop Engineer/System Engineer

Job Location: Redmond, WA (Hybrid)

Job Type: Full Time/ Contract


Job Description

END USER COMPUTING: Windows 11, Intune, O365, AirWatch

Must Skill sets – Windows 11, Intune, O365, AirWatch, Windows Client OS Patching, SCCM, Ivanti, Active Directory-LAPS, Deskside Support.


Roles & Responsibilities:

  • Study, plan, propose, coordinate and implement End User Computing projects for support, migration and upgrade considering capacity/resource planning for mission critical infra application environment.
  • Research and lead the design of modern end user computing solutions
  • Define and promote end user technology standards for hardware, OS, core applications, and peripherals
  • Evaluate, establish, integrate and maintain end user technology applications used to manage desktops, laptops, virtual desktops, virtual applications and mobile devices
  • Lead complex troubleshooting efforts and root cause analysis
  • Proactively automate, streamline and simplify engineering processes and routine tasks
  • Oversee the updating and creation of system documentation for engineering, operations, and support teams
  • Lead and plan multiple cross company projects and initiatives that impact the end user computing solutions and experiences
  • Operate under minimal direction and sometimes leads others
  • Lead transition of operational tasks to managed service provider and act as an ongoing resource
  • Provide guidance to other members of the team
  • Provide expert technical advice to peers and leadership
  • Participate in the on-call rotation
  • Maintain a regular and predictable work schedule and coordinating with leadership/peer teams.
  • Related certifications preferable.
  • Focus towards service improvement and process automation.
  • ITIL Knowledge – Problem Management and Change Management.
  • Provide Level- 24/7 support and troubleshooting to resolve issues within SLA.

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