Media Technician
1 month ago
About us
Public Media Management (“PMM”) is an innovative hybrid-cloud service designed to provide a complete media distribution and master control solution to Public Media stations nationwide. Utilizing a unique mix of on-prem hardware, cloud services, and software automation, PMM delivers the services and support that broadcast stations depend on 24/7/365.
As a Media Technician, you will be a part of our Network Operations Center (“NOC”) working directly with clients as their first line of support. You will be part of a small team responsible for maintaining day-to-day operations and using collaborative problem solving to provide a wide range of technical support.
Responsibilities are broken down into three main categories.
Providing client support
- Serve as the first point of contact for clients and provide them with friendly and professional assistance via phone, email, or chat.
- Build and maintain strong relationships with clients and guide them on best practices, product features, and updates.
- Manage a ticketing system to track, prioritize, and resolve client issues and requests in a timely manner.
- Maintain a robust technical understanding of the system and be able to provide remote troubleshooting in high impact scenarios.
- Keep records of communication, steps taken, resolutions, and feedback from clients using CRM software or other tools
Systems and Broadcast monitoring
- Monitor computer systems, servers, and network infrastructure, and respond quickly to system alerts and messages.
- Proactively identify and communicate potential impacts to client operations and provide recommendations for improvement or resolution.
- Collaborate with technicians and vendors to troubleshoot system errors, perform system maintenance, and drive solutions forward.
- Make quick and effective judgment calls to handle any on-air issues that arise in the broadcast television field.
Content Management
- Manage a large and growing library of content, performing quality checks of incoming media and applying comprehensive metadata.
- Catalog and audit and evolving database of media, validating program changes, future acquisitions, and the remove of outdated content.
- Communicate media changes and availability to clients, ensuring accurate data across a multitude of end user systems.
Qualifications:
- 1-2 years’ experience in media or technology and/or a degree from an accredited media engineering school with appropriate training certification.
- Ability to build and sustain strong relationships with clients through excellent interpersonal skills, responsiveness, credibility, knowledge, and patience.
- Able to rapidly absorb and implement new technologies and procedures.
- Experience in providing technical support or troubleshooting
- Strong knowledge in Microsoft Windows, file management, network storage volumes, uploading/downloading files, and remote desktop connections
- General knowledge of film, video and audio formats, and digital encoding and compression formats/techniques
- Experience with customer service, CRMs and ticketing systems
- Prior experience with Sony Ci, Crispin automation or Myers ProTrack is a plus.
Schedule:
We are looking to fill Media Technician positions for the overnight shift. Work is primarily on-site with hybrid-remote flexibility and would begin with a 3-month 9-5 Mon-Fri training period. Shifts consist of (4) 10-hour days per week, “Day” (08:00-18:00) “Mid” (14:00-00:00) and “Overnight” (23:00-09:00).
-
Media Technician
1 month ago
Boston, United States Public Media Management - PMM Full timeAbout us Public Media Management (“PMM”) is an innovative hybrid-cloud service designed to provide a complete media distribution and master control solution to Public Media stations nationwide. Utilizing a unique mix of on-prem hardware, cloud services, and software automation, PMM delivers the services and support that broadcast stations depend on...
-
Boston, Massachusetts, United States Boston University Full timeThe Media Technician will be responsible for the check in and check out transactions in Production equipment Room. The media Technician will supervise a team of student workers whose primary responsibility is to aid in the equipment transactions.Assist students and faculty with various audio-visual technology by helping to trouble shoot issues. Work with the...
-
Boston, Massachusetts, United States Bunker Hill Community College Full timeLocation: Boston, MA Category: Part Time Non-Benefited Positions Posted On: Fri Jul Job Description:The Biology Technician for MLA/MLT programs will be responsible for the preparation and organization of student laboratory work across all courses in the Medical Laboratory Technician department as assigned by the Program Director or Dean.The Biology...
-
Audio Visual Technician
3 months ago
Boston, United States Spark Talent Inc Full timeJob DescriptionJob DescriptionPosition Summary for the Audio-Visual Technician:We are currently hiring Audio Visual Technicians for our client in the greater Boston, MA area. In this position you will be responsible for building an entire room from a set of prints. This includes equipment rack fabrication, site preparation, termination and calibration of...
-
Interventional Radiology Technician
3 days ago
Boston, United States Sigma Full timeMGB-14240 - Interventional Radiology Technician - Boston, MA - 13 Weeks Contract Sigma Healthcare Team is currently looking for Interventional Radiology Technician to work onsite at contracted in Boston. Shift: 07:30 - 06:00 Summary: This position assumes responsibility for care and safety of patients' underlying interventional procedures, and cardiac...
-
Interventional Radiology Technician
2 months ago
Boston, United States Sigma Full timeMGB-14240 - Interventional Radiology Technician - Boston, MA - 13 Weeks Contract Sigma Healthcare Team is currently looking for Interventional Radiology Technician to work onsite at contracted in Boston. Shift: 07:30 - 06:00 Summary: This position assumes responsibility for care and safety of patients' underlying interventional procedures, and cardiac...
-
Mobile Nail Technician
2 weeks ago
Boston, United States ALUR Full timeJob DescriptionJob DescriptionALUR, a pioneering provider of mobile beauty services, is seeking talented and passionate Mobile Nail Technicians in the Boston, MA area to join our dynamic team. As an ALUR Nail Tech, you will have the unique opportunity to bring nail salon-quality services directly to clients in the comfort of their homes, offices, or chosen...
-
Field Operations Technician
2 weeks ago
Boston, United States Looma Full timeJob DescriptionJob DescriptionLooma BackgroundLooma is an in-store digital media platform focused on storytelling, education, and recommendations. Their network of in-store screens helps retailers better modernize and monetize their stores, while enabling brands to tell their story directly at the point of decision. All content that airs on Looma's...
-
Field Service Technician, Charging, Boston
3 days ago
Boston, United States Rivian Full timeAbout RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and...
-
Laboratory Technician
1 month ago
Boston, Massachusetts, United States tapwage Full timeWork Your Magic with us Start your next chapter and join MilliporeSigma.Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and...
-
Boston, United States Beth Israel Deaconess Medical Center Full timeThe lab of Dr. Shingo Kajimura at Beth Israel Deaconess Medical Center wants to understand how our body maintains energy metabolism in response to environmental stress, such as nutrition and temperature, and how regulatory circuits go wrong in metabolic diseases. Kajimura and his team are particularly interested in metabolic organs, such as adipose tissue,...
-
Boston, Massachusetts, United States Beth Israel Deaconess Medical Center Full timeThe lab of Dr. Shingo Kajimura at Beth Israel Deaconess Medical Center wants to understand how our body maintains energy metabolism in response to environmental stress, such as nutrition and temperature, and how regulatory circuits go wrong in metabolic diseases. Kajimura and his team are particularly interested in metabolic organs, such as adipose tissue,...
-
Bone Physiology Research Technician II
5 days ago
Boston, Massachusetts, United States Mass General Brigham Full timePosition Overview: We are seeking a dedicated individual to join our research team focused on the intricate field of bone physiology. Our investigations delve into the dynamics of both osteoclasts, responsible for bone resorption, and osteoblasts, which are pivotal in bone formation. Utilizing animal models, we employ advanced techniques such as...
-
Control Technician
5 days ago
Boston, United States Brigham and Women's Hospital Full timeDescription Brigham & Women's Hospital Job Description Job Title: Controls Technician Unit or Section: Utilities/Energy/Sustainability Job Code: Reports To: Controls Engineer Grade/Structure: FLSA Status: Non-Exempt Date: 04/22/2022 Expectations for All Employees: Supports the organization's Code of Excellence and Values by exhibiting the following...
-
AV Field Service Technician
7 days ago
Boston, United States KARL STORZ Endoscopy - America Full timeTravel will be required up to 80%-90%, Mon – Fri most weeks of the year with the potential for a weekend project every 6th week. Travel will be local when possible but it very well could be from coast to coast depending upon business needs. Flexible scheduling is required to accommodate customer needs. Job Purpose and Core Tasks The...
-
AV Field Service Technician
1 month ago
Boston, United States KARL STORZ Endoscopy - America Full timeTravel will be required up to 80%-90%, Mon – Fri most weeks of the year with the potential for a weekend project every 6th week. Travel will be local when possible but it very well could be from coast to coast depending upon business needs. Flexible scheduling is required to accommodate customer needs. Job Purpose and Core Tasks The...
-
Preclinical Research Laboratory Manager
1 month ago
Boston, United States Massachusetts General Hospital(MGH) Full timeThe Gordon Center for Medical Imaging is a multidisciplinary research center dedicated to improving patient care by developing and promoting new biomedical imaging technologies used in both diagnosis and therapy. Our main activities include research, training, and translation of innovative research into clinical applications. Investigators from the academic...
-
Research Scientist
3 months ago
Boston, United States Massachusetts General Hospital Full timeResearch Scientist-(3292171) Description GENERAL SUMMARY/ OVERVIEW STATEMENT The Diabetes in Pregnancy Research Program seeks an enthusiastic Research Scientist to join our research team and advance our mission to “.” The Research Scientist, in collaboration with a multidisciplinary team, will play an instrumental role in bringing scientific...
-
AV Field Service Technician
1 month ago
Boston, United States KARL STORZ Endoscopy - America Full timeTravel will be required up to 80%-90%, Mon – Fri most weeks of the year with the potential for a weekend project every 6th week. Travel will be local when possible but it very well could be from coast to coast depending upon business needs. Flexible scheduling is required to accommodate customer needs. Job Purpose and Core Tasks The...
-
AV Field Service Technician
1 week ago
Boston, United States KARL STORZ Endoscopy - America Full timeTravel will be required up to 80%-90%, Mon – Fri most weeks of the year with the potential for a weekend project every 6th week. Travel will be local when possible but it very well could be from coast to coast depending upon business needs. Flexible scheduling is required to accommodate customer needs. Job Purpose and Core Tasks The...