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Senior Manager Omnichannel

3 months ago

Danbury, United States Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Manager Omnichannel


We are looking for a Senior Manager Omnichannel who would be responsible for Analytics, automating analytics, and operations-related processes.


Senior Manager Omnichannel

Full-time

Location: Danbury, CT [ Hybrid Model]


Qualifications we seek in you

Manage omnichannel projects, provide consultation, configure, analyze data, conduct UAT with business and train for new products. Must have experience working in omnichannel environment – Snowflake and CRM knowledge is a plus.

  • Project Management - Interact with client stakeholders across IT and business and third-party resources to ensure quality, efficient on-time completion of project
  • Business Process Analysis - Analyze and validate omnichannel data. Capture Omnichannel requirements, facilitate solutioning, interface with business etc.
  • Testing Supporting – Execute training for business and testing teams performing SIT and UAT
  • Communication - Communicate status of project with senior associates, managers, and client.
  • Training – Train business and other stakeholders as needed. Perform other duties as assigned
  • Veeva and Snowflake experience is a plus


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.